Compaq ProLiant DL380 Generation 2 Setup and Installation Guide

Troubleshooting D-11
Compaq Confidential – Need to Know Required
Writer: Rob Weaver Project: Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Comments:
Part Number: 203844-001 File Name: m-appd Troubleshooting.doc Last Saved On: 3/27/01 10:25 AM
Problems After Initial Boot
Once your server has passed POST, you may still encounter errors, such as an
inability to load your operating system. Use Table D-7 to troubleshoot server
installation problems that occur after the initial boot.
Refer to “Software Problems” in the Compaq Servers Troubleshooting Guide
for more information.
Table D-7
Problems After Initial Boot
Problem Possible Cause Possible Solution
System cannot
load SmartStart
for Servers.
SmartStart
requirement not
performed.
Check the SmartStart Release Notes provided in the
SmartStart Online Reference Information on the
SmartStart CD.
MultiBay cable not
connected to
CD-ROM drive.
Check the LED/CD-ROM drive system cable between the
system board and SCSI backplane to ensure proper
connection.
Check the MultiBay cable that connects the CD-ROM drive
to the SCSI backplane.
Insufficient
memory is
available.
A rare Insufficient Memory message may display the first
time SmartStart is booted on certain unconfigured systems.
Simply cold-boot the machine with the SmartStart CD
inserted in the CD-ROM drive to correct the problem.
Existing software
is causing conflict.
Run the Compaq System Erase Utility. Read the caution
below.* Refer to the instructions in the Compaq Servers
Troubleshooting Guide.
SmartStart fails
during installation.
Error occurs
during installation.
Follow the error information provided. If it is necessary to
reinstall, run the Compaq System Erase Utility. Read the
caution below.* Refer to the instructions in the Compaq
Servers Troubleshooting Guide.
CMOS is not
cleared.
Run the Compaq System Erase Utility. Read the caution
below.* Refer to the instructions in the Compaq Servers
Troubleshooting Guide.
*CAUTION: The Compaq System Erase Utility causes loss of all configuration information, as well as
loss of existing data on all connected hard drives. Please read “Running the Compaq System Erase
Utility” and the associated warning in the Compaq Servers Troubleshooting Guide prior to performing
this operation.
continued