Compaq ProLiant DL380 Generation 2 Setup and Installation Guide

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D-8 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide

Compaq Confidential – Need to Know Required

Writer: Rob Weaver Project: Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide Comments:

Part Number: 203844-001 File Name: m-appd Troubleshooting.doc Last Saved On: 3/27/01 10:25 AM

Table D-3

Is the System Power LED Green?

Answer Possible Reasons Possible Solutions

No Power On/Standby button has not been pressed

firmly.

A power supply problem exists. The power

supply may not be inserted properly, it may

have a damaged connector, or it may have

failed.

The system may have experienced a short.

The power converter module, system board,

SCSI backplane, and/or power button/LED board

may need to be replaced.

Firmly press the Power On/Standby

button.

Ensure that the power supply is

undamaged, and the power supply is

fully seated.

Check for bent pins on connectors and

components.

Check for unseated expansion boards.

If these solutions do not solve the

problem, contact your Compaq

authorized service provider for

assistance.

Yes If the system power LED is green, see Table D-4.

Note: For LED locations and functions, see Appendix E, “LED Indicators and Switches.” For cabling

configurations, see Chapter 6, “Server Cabling.”

Table D-4

Is the External Health LED Green?

Answer Possible Reasons Possible Solutions

No, it is

amber

One power supply has failed; therefore, power

supply redundancy is lost.

Identify the failed power supply (no green

LED): ensure that the power supply is

undamaged and the power supply is fully

seated.

Contact your Compaq authorized service

provider for replacement parts and

service.