Compaq ProLiant DL360 Generation 2 Server Setup and Installation Guide

Troubleshooting 10-7
Compaq Confidential – Need to Know Required
Writer: Ed Giblin Project: Compaq ProLiant DL360 Generation 2 Server Setup and Installation Guide Comments:
Part Number: 233832-001 File Name: k-ch10 Troubleshooting.doc Last Saved On: 8/20/01 12:24 PM
Problems after Initial Boot
Use the following table to troubleshoot server installation problems that occur
after the initial boot.
Table 10-5
Installation Problems
Problem Possible Cause Possible Solution
System cannot
load SmartStart.
SmartStart
requirement was
not performed.
Check the SmartStart Release notes provided on the
SmartStart Online Reference Information.
80-pin
CD-ROM/diskette
drive backplane
cable is not
connected to
system board.
Check the cable between system board and
CD-ROM/diskette drive backplane to ensure proper
connection.
Insufficient memory
is available.
A “Insufficient Memory” message may display the FIRST
time SmartStart is booted on certain non configured
systems. To correct the problem:
1. Turn off power to the server.
2. Insert the SmartStart and Support Software CD in the
CD-ROM drive
3. Power on the server.
Existing software is
causing conflict.
*Run the Compaq System Erase Utility. Please read the
cautionary note below. Refer to the instructions in the
Compaq Servers Troubleshooting Guide on the
Documentation CD.
SmartStart fails
during installation
Error occurs during
installation
*Follow the error information provided. If it is necessary to
reinstall, run the Compaq System Erase Utility. Refer to the
instructions in the Compaq Servers Troubleshooting Guide
on the Documentation CD.
CMOS not cleared *Run the Compaq System Erase Utility. Read the
cautionary note below. Refer to the instructions in the
Compaq Servers Troubleshooting Guide on the
Documentation CD.
* CAUTION: The Compaq System Erase Utility causes the loss of all configuration information, as
well as the loss of existing data on all connected hard drives. Please read “Running the Compaq
System Erase Utility” and the associated warning in the Compaq Servers Troubleshooting Guide
on the Documentation CD, before performing this operation.