HP ProLiant DL360 G6 Server User Guide

Contents 5
Diagnostic tools ......................................................................................................................................... 80
HP Insight Diagnostics ...................................................................................................................... 80
HP Insight Diagnostics survey functionality .......................................................................................... 80
Integrated Management Log .............................................................................................................. 81
Remote support and analysis tools ............................................................................................................... 81
HP Insight Remote Support software ................................................................................................... 81
Keeping the system current .......................................................................................................................... 82
Drivers ............................................................................................................................................ 82
ProLiant Support Packs ...................................................................................................................... 82
Operating System Version Support ..................................................................................................... 82
HP Smart Update Manager ............................................................................................................... 82
Change control and proactive notification .......................................................................................... 83
Care Pack ....................................................................................................................................... 83
Troubleshooting .......................................................................................................................... 84
Troubleshooting resources ........................................................................................................................... 84
Pre-diagnostic steps .................................................................................................................................... 84
Important safety information .............................................................................................................. 84
Symptom information ........................................................................................................................ 86
Prepare the server for diagnosis ......................................................................................................... 86
Loose connections ...................................................................................................................................... 88
Service notifications .................................................................................................................................... 89
Server health LEDs ...................................................................................................................................... 89
Troubleshooting flowcharts .......................................................................................................................... 89
Start diagnosis flowchart ................................................................................................................... 89
General diagnosis flowchart .............................................................................................................. 90
Server power-on problems flowchart .................................................................................................. 92
POST problems flowchart .................................................................................................................. 95
OS boot problems flowchart .............................................................................................................. 97
Server fault indications flowchart ....................................................................................................... 98
POST error messages and beep codes ....................................................................................................... 100
System battery .......................................................................................................................... 102
Regulatory compliance notices ................................................................................................... 103
Regulatory compliance identification numbers ............................................................................................. 103
Federal Communications Commission notice ............................................................................................... 103
FCC rating label ............................................................................................................................ 103
Class A equipment ......................................................................................................................... 103
Class B equipment .......................................................................................................................... 103
Declaration of conformity for products marked with the FCC logo, United States only ...................................... 104
Modifications ........................................................................................................................................... 104
Cables .................................................................................................................................................... 104
Canadian notice (Avis Canadien) .............................................................................................................. 104
European Union regulatory notice .............................................................................................................. 105
Disposal of waste equipment by users in private households in the European Union ........................................ 105
Japanese notice ....................................................................................................................................... 106
BSMI notice ............................................................................................................................................. 106
Korean notice .......................................................................................................................................... 106
Chinese notice ......................................................................................................................................... 107
Laser compliance ..................................................................................................................................... 107
Battery replacement notice ........................................................................................................................ 107
Taiwan battery recycling notice ................................................................................................................. 108
Power cord statement for Japan ................................................................................................................. 108