HP ProLiant Storage Server User Guide (440584-001, February 2007)

Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Applicable error messages
• Operating system type and revision level
• Detailed, specificquestions
For continuous quality improvement, calls may b e record ed or monitored.
HP subscribe
r's choice
HP strongly recommends that customers sign up online using the Subscriber's choice web site:
h
ttp://www.hp.com/go/e-updates.
• Subscribing to this service provides you with e-mail updates on the latest product enhancements,
newest versions of drivers, and firmware documentation updates, as well as instant access to
numerous ot
her product resources.
• After signing up, you can quickly locate your products by selecting Business support, and then
Storage under Product Category.
HP-authorized reseller
For the name of your nearest HP-authorized reseller:
• In the United States, call 1-800-282-6672.
• Elsewhere, visit the HP web site: h
ttp://www.hp.com.Then,clickContact HP to find loca tions
and telephone numbers.
Other hel
pful web sites
For other product information, see the following HP web sites:
•h
ttp://w
ww.hp.com/ go/storage
•http://www.hp.com/support/
•http://www.docs.hp.com
•http://
www.microsoft. com
HP hardware support services
HP Instant Suppor t Enterprise Edition (ISEE) provides proactive remote m onitoring, diagnostics,
and troubleshooting to help you enhance the availability of your servers, as well as
storage and network devices. The ISEE software is located on the storage server in the
c:\hpnas\components\ISEE folder. For more information, go to the H P web site:
h
ttp://h2021 9.www2.hp.com/services/cache/10707-0-0-225-121.aspx.
HP Services provides service tools that notif y you when a significant system event has or will occur. These
tools, WEBES System Event Analyzer (SEA) and OSEM, are used both as part of the ISEE remote service
offering and as standalone tools to HP service customers. They are designed to send a notification
only when an event or series of events has occurred that require ser vice action. They are not intended
to be real-time system state monitors that trigger with every event. Most system components have the
capability of sending hundreds of state events during normal operation. S EA and OSEM are designed
to filter these component events and only notify customers and/or HP Services when action needs to
be taken to resolve or prevent an o utage. As designed they will not report all events. Other utilities
are available to m o n itor real time system state. The software is located on the storage server in the
c:\hpnas\components\OSEM and c:\hpnas\components\WEBES folders.
HP ProLiant Storage Server 13