HP ProLiant Storage Server User Guide (440584-001, February 2007)

Maintenance a nd
service documentation
For specific documentation for the maintenance and servicing of HP ProLiant Storage Ser vers, see the HP
ProLiant <model> Server Maintenance and Service Guide for your storage server model. This document
can be obtained at h
ttp://www.hp.com/support/manuals. Under the servers section, select ProLiant
and tc series servers, and then select your product.
Maintenance updates
Regular updates to the storage server are supplied on the HP ProLiant Storage Server Service Release
DVD.TheServiceReleaseDVDcanbeobtainedath
ttp://www.software.hp.com.
Individual updates for each product are available for download from the HP Suppor t web site at
h
ttp://www.hp.com/go/support.
System updates
S ystem updates to the har dware (BIOS, firmware, drivers), critical updates, and hotfixes for the operating
system and other related software updates are bundled on the Service Release DVD.
NOTE:
For recomme
ndations, instructions, and documentation to help manage the software update, hotfix, and
security pa
tches process on storage servers, see Microsoft Software Updates on HP ProLiant Storage
Servers at
h
ttp://h18006.www1.hp.com/storage/storageservers.htm.
Customer self repair
HP's customer self-repair program offers you the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
This convenient, easy-to-use program:
• Lets an HP suppor t specialist diagnose and access whether a replacement part is required to
address a system problem. The specialist also determines whether you can replace the part.
• Provides replacement parts that are express-shipped. Most in-stock p arts are shipped the same
day you contact HP. You may be required to send the defective part back to HP, unless otherwise
instructed.
• Is available for most HP products currently under warranty or contract. For information on
the warranty service, see the HP web site h
ttp://h18004.w ww1.hp.com/products/servers/
platforms/warranty/index.html.
For more information about H P 's customer self-repair program, contact your loca l service provider. For the
North American program, see the H P web site h
ttp://www.hp.com.go/selfrepair.
Firmware updates
Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the behavior
of the system when it is first switched on and for passing control of the server to the operating system.
When referring to the firmware on the system board of the server, it is called the System ROM or the
BIOS. When referring to the firmware on another piece of hardware confi gured in the server, it is called
Option ROM. ProLiant servers have hard drives, Smart Array Controllers, Remote Insight Lights-Out
Edition (RILOE), Remote Insight Lights-Out Edition II (RILOE II) and Integrated Lights-Out options that
have firmware that can be updated.
It is impor tant to update the firmware (also called “flashing the ROM”) as part of regular server
maintenance. In addition, checking for specific firmware updates in between regular updates helps to
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Troubleshooting, servicing, and maintenance