ProLiant DL320 Setup and Installation Guide

Troubleshooting E-9
Compaq Confidential – Need to Know Required
Writer: Gilbert Saldivar Project: Compaq ProLiant DL320 Setup and Installation Guide Comments:
Part Number: 203836-001 File Name: m-appe Troubleshooting.doc Last Saved On: 8/23/00 4:21 PM
Table E-6
Server Operation Problems
Problem Possible Cause Possible Solution
System
cannot load
SmartStart.
Wrong version of
SmartStart is being
installed.
1. Check the SmartStart release notes and user
documentation.
2. Refer to the Compaq website to verify the version of
SmartStart.
The CD-ROM/diskette
drive assembly is not set
as a bootable device.
1. Run the ROM-Based Setup Utility (RBSU). See Chapter
6 for complete instructions on the use of this utility.
2. Set the defaults, and exit the utility.
3. Rerun this utility to verify the system configuration.
The CD-ROM/diskette
drive assembly is not
installed or is not
properly connected.
1. Power down the server.
2. Verify that the CD-ROM/diskette drive assembly is
installed.
3. Remove and reseat the CD-ROM/diskette drive
assembly.
4. Check the cable between the backplane and the
CD-ROM/diskette drive assembly to ensure proper
connection.
Refer to the Compaq ProLiant DL320 Maintenance and
Service Guide for connection information.
If the cable is not the problem, refer to “CD-ROM
Problems” in the Compaq Servers Troubleshooting
Guide.
The diskette in
CD-ROM/diskette drive
assembly is preventing
the system from loading.
Remove the diskette.
SmartStart
fails during
installation.
The operating system
has not been selected.
Run RBSU, and select the primary operating system. See
Chapter 6 for complete instructions.
An error occurs during
installation.
*Follow the error information provided. If you must reinstall,
first run the Compaq System Erase Utility.
Refer to the Compaq Servers Troubleshooting Guide.
*CAUTION: The Compaq System Erase Utility causes the loss of all configuration information, as well
as a loss of existing data on all connected hard drives. Please read “Compaq System Erase Utility”
and the associated cautionary statements in the Compaq Servers Troubleshooting Guide before
performing this operation.
continued