ProLiant DL320 Setup and Installation Guide

Troubleshooting E-7
Compaq Confidential – Need to Know Required
Writer: Gilbert Saldivar Project: Compaq ProLiant DL320 Setup and Installation Guide Comments:
Part Number: 203836-001 File Name: m-appe Troubleshooting.doc Last Saved On: 8/23/00 4:21 PM
Table E-5
Does the Server Have Video?
CAUTION: Do not reseat the processor. Ignore any references to this operation in the Compaq
Servers Troubleshooting Guide. This operation is not supported for your server. When the
processor is reseated or its heatsink is removed, the thermal seal of the heatsink to the processor
is broken, the thermal effectiveness of the heatsink is compromised, and you must replace the
heatsink. For all issues regarding the processor, contact your Compaq authorized service provider
for assistance.
Answer Possible Reasons The Next Step
Yes Video is available for diagnosis.
Determine your next action by observing
Power-On Self-Test (POST) progress and
error messages.
See Appendix C in this guide, and refer to
the Compaq Servers Troubleshooting
Guide for a complete description of each
POST error message.
No Video may not be connected properly.
Switches may not be set correctly on the
system board.
The processor has failed.
The integrated Processor Power Module (PPM)
has failed.
1. If a video card is installed, make
sure the video cable is properly
connected.
Verify the video connections. Refer
to “Video Problems” in the Compaq
Servers Troubleshooting Guide.
2. Verify the switch settings on the
system board. See “System Board
Switches” in Appendix D.
3. If you hear audible indicators, such
as a series of beeps, a POST error
message exists. See Appendix C in
this guide, and refer to the Compaq
Servers Troubleshooting Guide for a
complete description of each beep
sequence, and the corresponding
error messages.
If these steps do not solve the
problem, contact your Compaq
authorized service provider for
assistance.