ProLiant DL320 Setup and Installation Guide

Troubleshooting E-3
Compaq Confidential – Need to Know Required
Writer: Gilbert Saldivar Project: Compaq ProLiant DL320 Setup and Installation Guide Comments:
Part Number: 203836-001 File Name: m-appe Troubleshooting.doc Last Saved On: 8/23/00 4:21 PM
d. The operating system loads to complete the boot process.
If the problem persists, continue with the following section “Diagnosis Steps.”
Diagnosis Steps
If your server does not power up, or powers up but does not complete the
Power-On Self-Test (POST), answer the questions in Table E-1 to determine
appropriate actions based on the symptoms. You will be directed to the
appropriate table in the section immediately following. This table outlines
possible reasons for the problem, options available to assist in diagnosis,
possible solutions available, and references to other sources of information.
Table E-1
Diagnosis Steps
Question Action
Question 1: What is the color of the front panel Power
On/Off LED?
If off, go to Table E-2.
If green, go to Table E-3.
If amber, go to Table E-4.
Question 2: Does the server have video? If no, go to Table E-5.
If yes, the monitor is available for diagnosis.
Determine your next action by observing POST
progress and error messages. See Appendix C
in this guide, and refer to “POST Error
Messages” in the Compaq Servers
Troubleshooting Guide for a complete
description of each POST error message.