ProLiant DL320 Generation 3 Server User Guide

Contents 5
Diagnostic tools .................................................................................................................................63
Survey Utility .........................................................................................................................63
Array Diagnostic Utility .........................................................................................................64
HP Insight Diagnostics ...........................................................................................................64
Integrated Management Log...................................................................................................64
Keeping the system current................................................................................................................65
Drivers....................................................................................................................................65
Resource Paqs.........................................................................................................................66
ProLiant Support Packs ..........................................................................................................66
Operating system version support...........................................................................................66
Change control and proactive notification..............................................................................66
Care Pack................................................................................................................................67
Battery replacement 69
Troubleshooting 71
Server diagnostic steps.......................................................................................................................71
Important safety information..............................................................................................................72
Symbols on equipment ...........................................................................................................72
Warnings and cautions............................................................................................................73
Preparing the server for diagnosis......................................................................................................75
Symptom information ........................................................................................................................76
Service notifications...........................................................................................................................77
Loose connections..............................................................................................................................77
Diagnostic steps .................................................................................................................................77
Start diagnosis flowchart ........................................................................................................78
General diagnosis flowchart ...................................................................................................80
Power-on problems flowchart.................................................................................................82
POST problems flowchart ......................................................................................................85
OS boot problems flowchart...................................................................................................87
Server fault indications flowchart...........................................................................................90
Other information resources...............................................................................................................93
Electrostatic discharge 95
Preventing electrostatic discharge......................................................................................................95
Grounding methods to prevent electrostatic discharge ......................................................................96
Regulatory compliance notices 97
Regulatory compliance identification numbers..................................................................................97
Federal Communications Commission notice....................................................................................98
FCC rating label......................................................................................................................98
Class A equipment..................................................................................................................98
Class B equipment..................................................................................................................99