HP ProLiant Lights-Out 100 Remote Management User Guide for HP ProLiant ML110 G5, ML115 G5, DL120 G5, ML150 G5, DL160 G5, DL165 G5, DL1809 G5, DL185 G5, and SL165z G6 Servers

Technical support 62
Technical support
Software technical support and update service
With LO100i firmware version 3.0, HP LO100i Advanced Packs and HP LO100i Select Packs are
available with new licenses that provide for optional future upgrades. For more information about these
options, see the HP website (http://www.hp.com/servers/lights-out
).
A license entitlement certificate is delivered in place of a license activation key. The license entitlement
certificate is delivered by physical shipment for existing product numbers (with the exception of tracking
licenses) and by e-mail for the new electronic license product numbers. The certificate contains information
needed to redeem license activation keys online or by fax. This new electronic redemption process
enables easier license management and better service and support tracking. For more information, see
the HP website (http://www.hp.com/go/ice-license
).
HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html
). To contact HP by phone:
o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com/hps
).
• In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware