ProLiant DL145 Server Maintenance and Service Guide

Troubleshooting
HP ProLiant DL145 Server Maintenance and Service Guide 5-5
Problems After Initial Startup
After the server has passed POST, errors may still be encountered, such as an inability to load
the operating system. Use Table 5-5 to troubleshoot server installation problems that occur
after the initial startup.
For updated information on supported op
erating systems go to
http://hp.com/go/supportos
NOTE: If the server is rebooting repeatedly, be sure that the system is not restarting due to a
Watchdog Timer power up caused by another problem. Watchdog is similar to ASR on ProLiant servers
300, 500, and 700 series.
Table 5-5: Server Cannot Load Operating System
Problem Possible Cause Possible Solution
Server cannot load
operating system.
Required operating system step was
missed.
Follow these steps:
1. Note at which phase the oper
ating system failed.
2. Remove any loaded operating system
components.
3.
Refer to the operating system documentation.
4. Rein
itiate installation procedures.
Primary hard drive controller
installation is incorrect.
Run BIOS Setup by pressing the F10 key and correct
this problem.
Hard drives and other devices may
not be set to proper boot order in
Boot Device Priority settings in BIOS
Setup.
Run BIOS Setup by pressing the F10 key and correct
this problem.
New hardware was added to the
system.
Refer to the documentation provided with the
hardware.
Remove the new hardware.
Hardware was added to a system
with a factory-installed operating
system.
The factory-installed operating system software
installa
tion must be completed before adding new
hardware to the system.
Be sure that all instructions provided in the HP
Factory-Install
ed Operati
ng System Software
Installation Guide are being followed.
Remove the new hardware and complete the
software instal
lation. Then, reinstall the new
hardware.
Other Resources
Information on warranties and service and support upgrades (HP Services Care Pack) can be
found by visiting
www.hp.com