HP ProLiant BL20p Generation 4 Server Blade Maintenance and Service Guide

Diagnostic tools 50
Diagnostic tools
In this section
Troubleshooting resources ....................................................................................................................... 50
HP Insight Diagnostics............................................................................................................................. 50
Survey Utility.......................................................................................................................................... 50
Integrated Management Log.................................................................................................................... 51
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common
problems as well as a comprehensive course of action for fault isolation and identification, error message
interpretation, issue resolution, and software maintenance.
To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers
Troubleshooting Guide:
• The server-specific Documentation CD
• The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the
server technical support page. Under self-help resources, select ProLiant Troubleshooting Guide.
• The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers,
Workstations and Systems Hardware, and then the appropriate server.
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server blade installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server blade management. Available in Microsoft® Windows®
and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags
).
Survey Utility
Survey Utility, a feature within HP Insight Diagnostics (on page 50), gathers critical hardware and
software information on ProLiant server blades.
This utility supports operating systems that may not be supported by the server blade. For operating
systems supported by the server blade, refer to the HP website (http://www.hp.com/go/supportos
).