User Guide

Wireless network setup troubleshooting
Use this section to solve these wireless network setup problems:
● I received a System Requirements Error: No TCP/IP
● The *****Printer not Found***** screen appears during installation
● Unable to determine or verify network name during installation
● Verification fails at end of installation
● Setup failed
I received a System Requirements Error: No TCP/IP
Cause Your Local Area Network card (LAN card or NIC) is not installed properly.
Solution Make sure your LAN card is installed properly and set up for TCP/IP.
See the instructions that came with your LAN card.
The *****Printer not Found***** screen appears during installation
Cause The HP Wireless Dock Base is not turned on.
Solution Turn on the HP Wireless Dock Base.
Cause You do not have an active network connection.
Solution Make sure that you have an active network connection.
To check your network connection
1. Check the blue Wireless light on the front of your HP Wireless Dock Base to
make sure that the radio is on.
2. If the Wireless light is off, select Wireless Radio on the color graphics
display Network Menu, and then select On.
3. If the Wireless light goes on, turn off the power on your HP Wireless Dock
Base, and then turn it on again. Press the On button on the control panel to
turn the HP Wireless Dock Base off, and press it again to turn the device on.
Also, turn off the power on your router or hub, and then turn it on again.
Cause There is radio interference.
Solution Move the HP Wireless Dock Base and the computer closer together. If
the distance between your computer or access point and the HP Wireless Dock
Base is significant, try reducing the distance. If possible, provide a clear path
between the computer or access point and HP Wireless Dock Base, and
minimize sources of radio interference. Other wireless devices such a cell phones
might also cause radio interference.
Unable to determine or verify network name during installation
Cause Setup has either detected multiple networks or has been unable to read
or verify the network name from the access point.
Chapter 6
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HP Photosmart 6222 Wireless Dock Base