User Guide

Error message: Cannot connect to network. Unsupported authentication or

encryption type

Cause Your network is configured with an authentication protocol not supported

by the HP Wireless Dock Base.

Solution Open the Embedded Web Server of your access point and change the

security settings. Use one of the supported protocol types listed in the Embedded

Web Server. Types not supported include: LEAP, PEAP, EAP-MD5, EAP-TLS, or

EAP-TTLS.

Error message: Invalid WEP Key

Cause An invalid WEP key was entered.

Solution If you do not know the WEP key, see the documentation that came

with your access point. The WEP key is stored within the access point. Usually

you can find the WEP key by logging on to the Embedded Web Server of your

access point through your computer.

Cause The WEP key index setting of your access point does not match the

WEP key index setting of the HP Wireless Dock Base.

Solution The HP Wireless Dock Base is looking for a WEP key index of 1. If the

WEP key index setting was changed on the access point, open the Embedded

Web Server for the HP Wireless Dock Base and update the index setting to

match the index setting of your access point. Once you've updated the index

setting on the HP Wireless Dock Base, re-run the Wireless Setup Wizard.

Note Some access points provide more than one WEP key. Make sure

you use the first WEP key (index 1) when setting up your wireless network.

Error message: Invalid passphrase

Cause You have entered the WPA passphrase incorrectly.

Solution Use the Wireless Setup Wizard to enter the correct passphrase. Make

sure it has between 8 and 63 characters, and matches the passphrase

programmed in the access point (case sensitive).

Error message: Another device connected to the access point before your

device tried connecting

Cause Another device in the vicinity connected to your access point before the

HP Wireless Dock Base was able to connect.

Solution Cancel the setup and start over.

User Guide