User Guide

● Error message: Cannot connect to network

● Error message: Cannot connect to network. Unsupported authentication or

encryption type

● Error message: Invalid WEP Key

● Error message: Invalid passphrase

● Error message: Another device connected to the access point before your device

tried connecting

You do not see the SSID

Cause Your access point is not broadcasting its network name (SSID) because

the Broadcast SSID option is turned off.

Solution Access the Embedded Web Server of your access point and turn on

the Broadcast SSID option. Refer to the user documentation for your access

point for directions.

Cause The access point (infrastructure) or computer (ad hoc) is out of range.

Solution In order to establish a good signal between the HP Wireless Dock

Base and access point (infrastructure) or computer (ad hoc), you might have to

experiment a bit. Assuming the equipment is functioning properly, try doing the

following things separately or in combination:

● If there is a long distance between your computer or access point and the

HP Wireless Dock Base, move them closer together.

● If there are metal objects (such as a metal bookcase or refrigerator) in the

transmission path, clear the path between the HP Wireless Dock Base and

the computer or access point.

● If a cordless telephone, microwave, or other device that emits radio signals

transmitting at 2.4 GHz is nearby, move it farther away to reduce radio

interference.

Cause The access point firmware needs updating.

Solution Check for firmware updates for your access point on the

manufacturer's Web site. Update the firmware on the access point.

Cause Your wireless adapter on your computer is not broadcasting the SSID

(ad hoc).

Solution Verify that the wireless adapter is broadcasting the SSID. See the

documentation that came with your computer.

Cause The firmware for the wireless adapter on your computer needs updating

(ad hoc).

Solution Check for firmware updates for your wireless adapter on the

manufacturer's Web site, and then update the firmware.

Cause An Ethernet cable is connected to the HP Wireless Dock Base.

User Guide