9.6 HP Pay per use Utility Meter II Software Installation and Configuration Guide (October 2012)

Installation and Configuration Guide
Chapter 4: Troubleshooting the Utility Meter
n
HP_NParProviderModule
n
ComputerSystemModule
If any of the CIM provider modules are not listed, then they need to be installed.
Troubleshooting a Storage Device
This section contains general tips on how to troubleshoot a Utility Meter with configured storage
devices. If you are having trouble with this type of configuration, see the following list of possible
reasons:
l The storage array is down or unreachable.
l The Command View server is down or is unreachable by its disk arrays.
l The network connectivity between the Command View server and the Utility Meter is broken.
l The Utility Meter is down or is unreachable (broken network connection).
l The configuration of the disk array is absent or incorrect.
l For URS EVA installations, the HP StorageWorks Storage System Scripting Utility (SSSU)
software on the Utility Meter:
n Is not installed on the Utility Meter.
n The version of SSSU installed is not compatible with the version of CV EVA monitoring the
EVA. The following combinations are supported:
o
SSSU version 9.3 with CV EVA version 9.3.0
o
SSSU version 9.4 with CV EVA version 9.4.0
No other combinations are allowed.
l For URS XP installations, the HP StorageWorks Command View Advanced Edition Command
Line Interface (CVAE CLI) software on the Utility Meter:
n Is not installed on the Utility Meter.
n The version of CVAE CLI installed is not compatible with the version of CVAE monitoring the
XP. The following combinations are supported:
o
CVAE CLI version 6.4 with CVAE version 6.4
o
CVAE CLI version 7.0.1 with CVAE version 7.0.1
o
CVAE CLI version 7.1.0 with CVAE version 7.1.0
No other combinations are allowed.
n Has not been configured to avoid inventory conflicts.
l One or more of the URS processes on the Utility Meter stopped working.
l The network connectivity to HP is broken.
l At least one vdisk on the EVA or one LDEV on the XP has not been presented to a host. If this is
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