9.6 HP Pay per use Utility Meter II Software Installation and Configuration Guide (October 2012)

Installation and Configuration Guide
Chapter 4: Troubleshooting the Utility Meter
The pid number will differ in your case. You should see output similar to the above. The Utility
Meter process will be started automatically using the monit process. If you want to manually
start or stop the Utility Meter use the following commands:
$ umadmin stop
$ umadmin start
To check the status of monit, log in as root and execute the following command and verify that
the ucd process is running:
$ monit -c /home/umeter/.monitrc status The Monit daemon 5.0
uptime: 17d 9h 1m
Process 'ucd'
status running
monitoring status monitored
pid 3817
parent pid 1
uptime 12d 5h 43m
children 0
memory kilobytes 24300
memory kilobytes total 24300
memory percent 0.5%
memory percent total 0.5%
cpu percent 0.0%
cpu percent total 0.0%
data collected Mon Jul 12 23:56:15 2010
System 'localhost.localdomain'
status running
monitoring status monitored
load average [0.00] [0.00] [0.00]
cpu 0.0%us 0.0%sy 0.2%wa
memory usage 77580 kB [1.8%]
data collected Mon Jul 12 23:56:15 2010
To reinstall the Utility Meter software, see Chapter 2: “Installing and Configuring the Utility Meter
Software”.
Troubleshooting a Device
The most prominent reason why HP does not receive usage data from a Utility Meter is because
the file-transfer connection between the Utility Meter and HP is broken. This broken connection is
apparent if there is a large number of usage reports in the directory:
/var/opt/hp/RemoteSupport/umeter/data/spool. This directory should not contain
many usage report files, if any.
Note: If the portal is down, then the files are collected in the data/spool directory. When the portal is
up, the files are sent to the data/sent directory.
The following sections contain troubleshooting information for WBEM Partitions/Servers:
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