9.6 HP Pay per use Utility Meter II Software Installation and Configuration Guide (October 2012)

Installation and Configuration Guide

Chapter 4: Troubleshooting the Utility Meter

The following configuration files are located in the

/etc/opt/hp/RemoteSupport/umeter/config/ folder:

n uc_config.xml This contains information about devices being monitored by the Utility

Meter.

n uc_properties.xml This contains information that should never be modified.

n uc_properties_delta.xml This contains properties that the meter modifies via the GUI

or umadmin.

l Enabling Debug Mode

Debug mode will add additional information to the log files to aid in troubleshooting. Enable

debug mode in the Logfile Threshold Value Adjustment section on the Troubleshoot tab in the

Utility Meter GUI.

If you do not have web access, debug mode can be enabled in the uc_properties_

delta.xml file. To enable debug mode, complete the following steps:

l Open the /etc/opt/hp/RemoteSupport/umeter/conf/uc_properties_

delta.xml file and locate the following line:

l Change the value attribute from INFO to DEBUG:

Note: Make sure to disable debug mode as soon as you are finished so that the debug

information is no longer saved to the log files.

Utility Meter Software

The following are suggestions for evaluating the Utility Meter software on the Utility Meter

hardware.

l Ensure you have the correct Utility Meter software by executing the following rpm command.

$ umadmin info Thu Jul 14 03:59:48 GMT 2011:

Utility Meter ID: b414de56-1dd1-11b2-903e-be0a84c8de48

Utility Meter Version: 9.3-147

Utility Meter Transport Method: https

l Verify the hostname for the Utility Meter, by running the uname command:

$ uname -a Linux mysystem 2.6.18-128.el5PAE #1 SMP Wed Dec 17

12:02:33 EST

2008 i686 i686 i386 GNU/Linux

In this example, mysystem is the hostname.

l Check the status of the Utility Meter software, by logging in as user umeter (default password:

h.lnxmtr) and executing the following command:

$ umadmin status /opt/hp/RemoteSupport/umeter/bin/ucd is running as

pid 19427.

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