9.6 HP Pay per use Utility Meter II Software Installation and Configuration Guide (October 2012)

Installation and Configuration Guide
Chapter 4: Troubleshooting the Utility Meter
n There may be a network connection problem.
n The OA may be resetting, for example. the OA is being rebooted.
n The OA may be hung.
l The PPU WBEM Partition/Server has a problem. If the PPU WBEM Partition/Server is not
reporting data, the reason could be one or more of the following:
n The PPU WBEM Partition/Server is turned off.
n The PPU WBEM Partition/Server has never been turned on.
n The PPU WBEM Partition/Server is at the end of its lease agreement and a proper shutdown
was not performed.
For more detailed information about PPU partitions and the Utility Pricing Solutions Web portal,
refer to the HP Pay per use (PPU) User’s Guide at: http://www.hp.com/go/hp-ppu-docs.
l Communication fails between the PPU partition and the Utility Meter. The traffic between the
PPU partition and the Utility Meter runs over port 5989 (WBEM over HTTPS). This port needs to
be open on a firewall that is between the partition and the Utility Meter. If one meter is used for
multiple sites or partitions, port 5989 must be open on the firewalls interconnecting the sites.
There cannot be a proxy server between a partition and the Utility Meter. There can be a proxy
server between the Utility Meter and HP for HTTPS traffic. Communication failures can occur if
the network has been reconfigured. Ask the network specialist if the networking configuration of
the subnet for the Utility Meter and the PPU partitions has been changed.
l Communication fails between the OA and the Utility Meter. The traffic between the OA and the
Utility Meter runs over port 443 (HTTPS). This port needs to be open on a firewall that is
between the OA and the Utility Meter.
l Communication fails between the Utility Meter and HP. The usage-data transport method
(HTTPS or email) to HP may have failed. Ask the network specialist if the networks, proxy
servers, and/or firewalls were inadvertently altered causing usage data to stop. If the data
transport method is set to HTTPS, ensure that port 443 on the customer’s firewall is open for
traffic between the IP address of the Utility Meter and 15.216.12.81 and 15.217.53.98,
which are the IP addresses of the host receiving the Usage Reports. For information about
testing the connection for HTTPS or email, see section: “Verifying Connectivity”.
l The PPU backend systems at HP are down or they are not accepting the usage data. The HP
PPU Web application receiving the usage data may have a problem. This problem should be
temporary and HP personnel are probably working on resolving this problem.
General Troubleshooting Information
l Utility Meter Log Files
The Utility Meter log files are located in the following directory:
/var/opt/hp/remotesupport/umeter/log. The main log file is uc.log and lists any
failures, errors, warnings or informational messages.
A list of log files are also available in the Log Files Viewer section on the Troubleshoot tab in
the Utility Meter GUI.
l umadmin status Command
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