9.6 HP Pay per use Utility Meter II Software Installation and Configuration Guide (October 2012)

Chapter 4
Troubleshooting the Utility Meter
This chapter explains how to troubleshoot the Utility Meter hardware and software if you are not
seeing correct usage data on the Utility Pricing Solutions (UPS) Web portal at
http://www.hp.com/go/payperuse.
This chapter contains the following sections:
l “Troubleshooting Overview”
l “General Troubleshooting Information”
l “Utility Meter Software”
l “Troubleshooting a Device”
Troubleshooting Overview
If the UPS Web portal indicates that usage data for your UPS system has a notation of DERIVED,
then there is no usage data, or there is only partial usage data for that day from your Utility Meter.
The usage data was derived from previous usage data instead of being actual usage data. For more
information about missing usage data, see section: “Missing Usage Reports”.
The following reasons may prevent the transmission of usage data to HP:
l The Utility Meter hardware or software has a problem. You must visually inspect the Utility
Meter to ensure it is powered on. If the Utility Meter is powered off, determine if there is a power
problem or if it was unintentionally turned off. If the Utility Meter is powered off, turn it on.
l The transporter was not initialized. The transporter is initialized by setting the transport method
to HTTPS or SMTP using the GUI or umadmin configure command. If the transporter has
been initialized there will be a /var/$UC_HOME/data/.meter_configured file.
If usage reports are accumulating in the ucresults directory and not being sent to HP, it is
possible that the transport protocol was not set after installation of the Utility Meter software.
Use the GUI Setup tab or the umadmin configure command to set the transport protocol. If
transport is working properly the ucresults directory should only contain files waiting to be
sent. When all files in the ucresults directory have been sent their directory tree is deleted.
l The Utility Meter's Linux network parameters or the Utility Meter software parameters may have
changed. Ensure that the Utility Meter hostname and IP address are correct. Follow this
procedure to verify that the Utility Meter's hostname and IP address are correct:
1. On the Utility Meter, execute the command: $ hostname
2. Using the output from the hostname command in Step 1, execute the command:$ nslookup
Utility_Meter_hostname
l The OA has a problem. If the OA is not reporting data, the reason could be one or more of the
following:
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