9.6 HP Pay per use Utility Meter II Software Installation and Configuration Guide (October 2012)

Installation and Configuration Guide
Chapter 1: Introduction
l For PPU: 48 times per day per partition
l For URS: 12 times per day per disk array
Missing Usage Reports
Important: HP requires that an email address of a customer contact is configured and monitored
as the Utility Meter's system contact. This ensures that HP can send a notification email to the
customer in case HP does not receive PPU or URS usage reports from the Utility Meter. HP
recommends using an email alias or an email distribution list as the contact email address for your
Utility Meter.
PPU and URS usage reports are written to the
/var/opt/hp/RemoteSupport/umeter/data/sent directory. The Utility Meter system
retains the last 90 days of usage reports. For a complete history of your usage reports, see the
Utility Pricing Solutions (UPS) Web portal. (For information about the UPS portal, see section:
“Utility Pricing Solutions Web Portal”.)
HP computes the average system usage per day. Depending on the type of HP Utility contract
(PPU or URS), the following usage is billed when no current usage data has been received:
l PPU — For the first 14 calendar days of missing data, the missing data is copied from the last
day HP could compute usage. After 14 days, HP assumes 100% utilization for PPU computing
resources that did not report usage.
If on any given day usage data was collected for a minimum of 23/24 percent of the time the
meter was running, the PPU computing resources are considered to have sufficient usage data
to compute the daily average. If HP does not receive sufficient data, the missing data rule is
triggered.
l URS — The missing data is copied from the last day HP could compute usage for URS
resources (disk arrays).
If HP receives any valid usage data for a given day, it is used to calculate usage for the day, and
the URS computing resources are considered to have been measured.
If, for whatever reason, HP does not receive PPU or URS usage data for two consecutive days, the
Utility Meter system contact is notified through email and HP applies the missing data rule to derive
usage for the PPU or URS resources. At the same time, a support case is logged within HP for the
problem. An HP support representative will contact the customer regarding the issue.
You can use the Utility Pricing Solutions Portal (http://www.hp.com/go/payperuse) to determine
whether HP is receiving usage data or if the missing data rule has been applied for a particular day.
Important: It is imperative that the customer works with HP to repair any communication
breakdown so that an accurate invoice is delivered to the customer.
Most often HP does not receive usage reports after one of the following situations occurs:
l A new PPU WBEM partition was created without installing the required WBEM components.
l A new PPU WBEM partition was created, the required WBEM components were installed, but
the partition was not configured for being metered at the Meter device.
l The PPU WBEM partition configuration information has changed since the PPU WBEM
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