9.3 HP Pay per use Utility Meter II Software Installation and Configuration Guide (July 2011)

• HP_UtilizationProviderModule
• HP_NParProviderModule
• ComputerSystemModule
If any of the CIM provider modules are not listed, then they need to be installed.
4.4.3 Troubleshooting a Storage Device
This section contains general tips on how to troubleshoot a Utility Meter with configured storage devices. If
you are having trouble with this type of configuration, here is a list of possible reasons:
• The storage array is down or unreachable.
• The Command View server is down or is unreachable by its disk arrays.
• The network connectivity between the Command View server and the Utility Meter is broken.
• The Utility Meter is down or is unreachable (broken network connection).
• The configuration of the disk array is absent or incorrect.
• For URS EVA installations, the the HP StorageWorks Storage System Scripting Utility (SSSU) software
on the Utility Meter:
• Is not installed on the Utility Meter.
• The version of SSSU installed is not compatible with the version of CV EVA monitoring the EVA.
The following combinations are supported:
• SSSU version 9.3 with CV EVA version 9.3.0
• SSSU version 9.4 with CV EVA version 9.4.0
No other combinations are allowed.
• For URS XP installations, the HP StorageWorks Command View Advanced Edition Command Line
Interface (CVAE CLI) software on the Utility Meter:
• Is not installed on the Utility Meter.
• The version of CVAE CLI installed is not compatible with the version of CVAE monitoring the XP.
The following combinations are supported:
• CVAE CLI version 6.4 with CVAE version 6.4
• CVAE CLI version 7.0.1 with CVAE version 7.0.1
• CVAE CLI version 7.1.0 with CVAE version 7.1.0
No other combinations are allowed.
• Has not been configured to avoid inventory conflicts.
• One or more of the URS processes on the Utility Meter stopped working.
• The network connectivity to HP is broken.
• At least one vdisk on the EVA or one LDEV on the XP has not been presented to a host. If this is not the
case, usage reports may be produced but no usage data will be posted on the public URS portal.
4.4 Troubleshooting a Device 47