9.3 HP Pay per use Utility Meter II Software Installation and Configuration Guide (July 2011)

1.10 Missing Usage Reports
IMPORTANT: HP requires that an email address of a customer contact is configured and monitored as the
Utility Meter's system contact. This ensures that HP can send a notification email to the customer in case HP
does not receive PPU or URS usage reports from the Utility Meter. HP recommends using an email alias or
an email distribution list as the contact email address for your Utility Meter.
PPU and URS usage reports are written to the /var/opt/hp/RemoteSupport/umeter/data/sent
directory. The Utility Meter system retains the last 90 days of usage reports. For a complete history of your
usage reports, go to the Utility Pricing Solutions (UPS) Web portal. (For details of the UPS portal, see
Section 1.8: “Utility Pricing Solutions Web Portal”.)
HP computes the average system usage per day. Depending on the type of HP Utility contract (PPU or URS),
the following usage is billed when no current usage data has been received:
• PPU — For the first 14 calendar days of missing data, the missing data is copied from the last day HP
could compute usage. After 14 days, HP assumes 100% utilization for PPU computing resources that
did not report usage.
If on any given day usage data was collected for a minimum of 23/24 percent of the time the meter
was running, the PPU computing resources are considered to have sufficient usage data to compute
the daily average. If HP does not receive sufficient data, the missing data rule is triggered.
• URS — The missing data is copied from the last day HP could compute usage for URS resources (disk
arrays).
If HP receives any valid usage data for a given day, it is used to calculate usage for the day, and the
URS computing resources are considered to have been measured.
If, for whatever reason, HP does not receive PPU or URS usage data for two consecutive days, the Utility
Meter system contact is notified through email and HP applies the missing data rule to derive usage for the
PPU or URS resources. At the same time, a support case is logged within HP for the problem. An HP support
representative will contact the customer regarding the issue.
You can use the Utility Pricing Solutions Portal (http://www.hp.com/go/payperuse) to determine whether
HP is receiving usage data or if the missing data rule has been applied for a particular day.
IMPORTANT: It is imperative that the customer works with HP to repair any communications breakdown
so that an accurate invoice is delivered to the customer.
Most often HP does not receive usage reports after one of the following situations occurs:
• A new PPU WBEM partition was created without installing the required WBEM components.
• A new PPU WBEM partition was created, the required WBEM components were installed, but the
partition was not configured for being metered at the Meter device.
• The PPU WBEM partition configuration information has changed since the PPU WBEM Partition/Server
was added.
• A network configuration, for the network that the Utility Meter is installed on, has been changed.
• For URS EVA or XP installations, Command View has been updated making it incompatible with the
SSSU or CLI installed on the meter.
• The email or HTTPS configuration on the customer's network was modified and the change has broken
the transport of the usage data to HP.
• For URS EVA installations only: The correct version of the HP StorageWorks Storage System Scripting
Utility software, used to access CV EVA, is not installed or is not configured properly.
• For URS XP installations only: The correct version of the HP StorageWorks Command View Advanced
Edition Command Line Interface (CVAE CLI) software, used to access CVAE, is not installed or is not
configured.
• For URS XP installations only: Before a collection against an XP is done a refresh is performed. If the
refresh fails, the collection will not be done (the meter will try at the next poll interval).
1.10 Missing Usage Reports 15