9.2 HP Pay per use Utility Meter II Software Installation and Configuration Guide (December 2010)

ManualsBrandsHP ManualsSoftwareHP Pay per use (PPU) Software

•

Communication fails between the OA and the Utility Meter

. The traffic between the OA and the Utility

Meter runs over port 443 (HTTPS). This port needs to be open on a firewall that is between the OA

and the Utility Meter.

•

Communication fails between the Utility Meter and HP

. The usage-data transport method (HTTPS or

email) to HP may have failed. Ask the network specialist if the networks, proxy servers, and/or firewalls

were inadvertently altered causing usage data to stop. If the data transport method is set to HTTPS,

ensure that port 443 on the customer’s firewall is open for traffic between the IP address of the Utility

Meter and 15.216.12.81 and 15.217.53.98, which are the IP addresses of the host receiving the

Usage Reports. For information on testing the connection for HTTPS or email, see Section 3.3: “Verifying

Connectivity”.

•

The PPU backend systems at HP are down or they are not accepting the usage data

. The HP PPU Web

application receiving the usage data may have a problem. This problem should be temporary and HP

personnel are probably working on resolving this problem.

4.2 General Troubleshooting Information

• Utility Meter Log Files

The Utility Meter log files are located in the following folder:

/var/opt/hp/remotesupport/umeter/log. The main log file is uc.log and will list any failures,

errors, warnings, etc.

A list of log files can also be seen on the Troubleshoot tab in the Utility Meter GUI.

• umadmin status Command

The umadmin status command displays the status of the ucd daemon process so that you can verify

the Utility Meter is running.

Or view the status of the ucd daemon process on the Troubleshoot tab in the Utility Meter GUI.

• umadmin list Command

The umadmin list command lists the devices being monitored by the Utility Meter, their collection

status, and their submission status.

Or view a list of configured devices on the Device Management tab in the Utility Meter GUI. Note

that a status showing a green circle means the device is okay, and a red square means there is a

problem with the device.

• Configuration Files

The following configuration files are located in the /etc/opt/hp/RemoteSupport/umeter/config/

folder:

• uc_config.xml – contains information about devices being monitored by the Utility Meter

• uc_properties.xml – contains information that should never be modified

• uc_properties_delta.xml – contains properties that can be modified

• Enabling Debug Mode

Debug mode will add additional information to the log files to aid in troubleshooting. To enable debug

mode, open the /etc/opt/hp/RemoteSupport/umeter/config/uc_properties_delta.xml

file and locate the following line:

Change the value attribute from INFO to DEBUG:

Or enable debug mode in the Logfile Threshold Value Adjustment section on the Troubleshoot

tab in the Utility Meter GUI.

30 Troubleshooting the Utility Meter