9.2 HP Pay per use Utility Meter II Software Installation and Configuration Guide (December 2010)

If, for whatever reason, HP does not receive PPU usage data for two consecutive days, the Utility Meter
system contact is notified through email and HP applies the missing data rule to derive usage for the PPU
resources. At the same time, a support case is logged within HP for the problem. An HP support representative
will contact the customer regarding the issue.
You can use the Utility Pricing Solutions Portal (http://www.hp.com/go/payperuse) to determine whether
HP is receiving usage data or if the missing data rule has been applied for a particular day.
IMPORTANT: It is imperative that the customer works with HP to repair any communications breakdown
so that an accurate invoice is delivered to the customer.
Most often HP does not receive usage reports after one of the following situations occurs:
• A new PPU WBEM partition was created without installing the required WBEM components.
• A new PPU WBEM partition was created, the required WBEM components were installed, but the
partition was not configured for being metered at the Meter device.
• The PPU WBEM partition configuration information has changed since the PPU WBEM Partition/Server
was added.
• A network configuration, for the network that the Utility Meter is installed on, has been changed.
• The email or HTTPS configuration on the customer's network was modified and the change has broken
the transport of the usage data to HP.
See the following information to verify Utility Meter operation or troubleshoot the Utility Meter:
• Verifying operation: Section 3.3: “Verifying Connectivity”
• Troubleshooting: Chapter 4: “Troubleshooting the Utility Meter”
1.8 Ordering
Each of the following items must be ordered from HP to build a Utility Meter:
• An HP ProLiant DL 320 server to run the Utility Meter software (for details, see Section 1.2:
“Recommended Hardware”)
• The HP Pay per use Utility Meter II software and installation service. To ensure the initial Utility Meter
software installation is performed successfully by the appropriate HP personnel, the following HP products
must be ordered:
• T2258AA ( HP Pay per use Utility Meter II software and a hardened version of Red Hat Enterprise
Linux Server)
• HA113A1 option 57B (Utility Meter software installation service for Pay per use)
1.8 Ordering 13