8.16 HP Utility Meter User's Guide (June 2010)

• Ensure you have the correct Utility Meter software by executing the following swlist command.

NOTE: The following command is for PPU installations. For URS installations, replace “T2805AA”

with “T5462A”.

# /usr/sbin/swlist T2805AA

# Initializing...

# Contacting target "mysystem"...

# Target: mysystem:/

# T2805AA 8.16 HP Utility Pricing Metering Software

T2805AA.UPS-Meter 8.16 HP Utility Pricing Metering Software

• To verify the hostname for the Utility Meter, run the uname command:

# /usr/bin/uname -a

HP-UX mysystem B.11.31 U ia64 4049074141 unlimited-user license

In this example, mysystem is the hostname.

• To check the status of the Utility Meter software, log in as root and execute the following command:

# /sbin/init.d/umeter status

Status:

tnameserv...running, pid=4737, responding

das_SERVER...running, pid=4745, collecting

transporter...running, pid=4760

monitor...running, pid=1982

wbem...running

http...running

The pid number will differ in your case. You should see output similar to the above. If not, restart the

Utility Meter processes in the following way:

# /sbin/init.d/umeter stop

# /sbin/init.d/umeter start

• Execute the swverify command to make sure the Utility Meter software was installed properly:

NOTE: The following command is for PPU installations. For URS installations, replace “T2805AA”

with “T5462A”.

# /usr/sbin/swverify T2805AA

• Inspect the following Utility Meter log files for such terms as ERROR, FAILURE, WARNING:

/var/opt/meter/exceptions/_eventLog.txt•

• /var/opt/meter/exceptions/_exceptionLog.txt

• /var/opt/meter/log/YYYY_MM.sender

• /var/opt/meter/log/das_SERVER.log

To reinstall the Utility Meter software, see Chapter 2: “Installing and Configuring the Utility Meter Software”.

5.3 Troubleshooting a Device

The most prominent reason why HP does not receive usage data from a Utility Meter is because the file-transfer

connection between the Utility Meter and HP is broken. This broken connection is apparent if there is a large

5.3 Troubleshooting a Device 93