8.16 HP Utility Meter User's Guide (June 2010)
To perform a proper shutdown on the partition, enter the following command:
# /usr/sbin/shutdown -R -H
This command shuts down the partition, sends a shutdown report to the portal and brings the partition's
cells to boot-is-blocked (BIB) state, which makes the partition and all of its cells inactive. When the cells
are in this state the Utility Meter won't look for reports from that partition. This is also the command to
use if removing the partition definition on the MP (Management Processor) and redeploying the member
cells' hardware in other partitions.
•
The PPU WBEM Partition/Server has a problem
. If the PPU WBEM Partition/Server is not reporting
data, the reason could be one or more of the following:
• The PPU WBEM Partition/Server is turned off.
• The PPU WBEM Partition/Server has never been turned on.
• The PPU WBEM Partition/Server is at the end of its lease agreement and a proper shutdown was
not performed.
For details to verify a PPU WBEM Partition/Server is correctly configured, see Section 4.7: “Verifying
a PPU Partition”.
•
The PPU Agent software on the partition has a problem
. If all the PPU partitions are not reporting data,
the reason could be one or more of the following:
• The PPU system or partition is turned off.
• The PPU system or partition has never been turned on.
• The PPU system is at the end of its lease agreement and a proper shutdown was not performed.
• The appropriate PPU Agent software command was not executed correctly from each PPU partition.
For details to verify a PPU partition is correctly configured, see Section 4.7: “Verifying a PPU Partition”.
For more detailed information about PPU partitions and the Utility Pricing Solutions Web portal, refer
to the
HP Pay per use (PPU) User’s Guide
at: http://www.hp.com/go/hp-ppu-docs.
•
Communication fails between the PPU partition and the Utility Meter
. The traffic between the PPU
partition and the Utility Meter runs over port 5989 (WBEM over HTTPS). This port needs to be open
on a firewall that is between the partition and the Utility Meter. If one meter is used for multiple sites
or partitions, port 5989 must be open on the firewalls interconnecting the sites. There cannot be a
proxy server between a partition and the Utility Meter. There can be a proxy server between the Utility
Meter and HP for HTTPS traffic. Communication failures can occur if the network has been reconfigured.
Ask the customer's network specialist if the networking configuration of the subnet for the Utility Meter
and the PPU partitions has been changed.
• The Command View server for the arrays or VLS device is down. The Brocade SMI-A server is down.
The Cisco switch is offline. Verify with the ping command that the servers and the switch are up.
• The Command View servers and the SMI-A server is up but no longer responds to http requests. For
Cisco switches, the CIM server may have been disabled. Restarting the Command View and SMI-A
software or re-enabling the CIM server may solve the problem.
•
Communication fails between the Utility Meter and HP
. The usage-data transport method (HTTPS or
email) to HP may have failed. Ask the network specialist if the networks, proxy servers, and/or firewalls
were altered causing usage data to stop. If the data transport method is set to HTTPS, ensure that port
443 on the customer’s firewall is open for traffic between the IP address of the Utility Meter and
15.217.96.63, which is the IP address of the host at HP receiving the Usage Reports. For information
on testing the connection for HTTPS or email, see Section 4.4: “Verifying Connectivity from the Utility
Meter to HP”.
•
The PPU/URS backend systems at HP are down or they are not accepting the usage data
. The HP
PPU/URS Web application receiving the usage data may have a problem. This problem should be
temporary and HP personnel are probably working on resolving this problem. Contact your HP
representative for more information.
5.2 Utility Meter Software
Here are suggestions for evaluating the Utility Meter software on the Utility Meter hardware.
92 Troubleshooting the Utility Meter