8.16 HP Utility Meter User's Guide (June 2010)

• A new PPU WBEM partition was created, the required WBEM components were installed, but the
partition was not configured for being metered at the Meter device. For details, see Section 4.7.1:
“Verify PPU WBEM Partition/Server Configuration”.
• A new PPU Agent partition was created, the PPU Agent software was installed, but not properly
configured by using the appropriate command on the PPU partition. For details, see Section 4.7.2:
“Verify PPU Agent Configuration”.
• The PPU WBEM partition configuration information has changed since the PPU WBEM Partition/Server
was added using the Utility Meter GUI.
• The WWN of the management board of the switch has changed since the switch was added using the
Utility Meter GUI.
• A network configuration, for the network that the Utility Meter is installed on, has been changed.
• A proper shutdown was not performed on the PPU partition, resulting in the PPU partition sitting at a
boot prompt and still being detected by one of the other partitions. See Section 5.1: “Troubleshooting
Overview”.
• The email or HTTPS configuration on the customer's network was modified and the change has broken
the transport of the usage data to HP.
• For URS EVA installations only: The correct version of the HP StorageWorks Storage System Scripting
Utility software is not installed or is not configured properly. For details of the EVA SSSU installation
and configuration, see Section 2.7: “URS EVA Only – Installing the CV EVA SSSU Software”.
• For URS XP installations only: The correct version of the HP StorageWorks XP Command View Advanced
Edition Command Line Interface (CLI) software is not installed or is not configured. For details of the XP
CLI installation and configuration, see Section 2.8: “URS XP Only – Installing the CV XP AE CLI Software”.
• For URS VLS installations only: The correct version of the VLS firmware is not installed or is not configured
properly. For details of the VLS firmware configuration, see Section 4.8.6: “VLS Only – Verifying the
Correct Version of VLS Firmware is Installed”.
• The CIM server on the Cisco switch is not enabled.
• The SMI-S Agent for HP/Brocade is down, unreachable or not installed or configured properly.
See the following information to verify Utility Meter operation or troubleshoot the Utility Meter:
• Verifying operation: Chapter 4: “Verifying Utility Meter Operation”
• Troubleshooting: Chapter 5: “Troubleshooting the Utility Meter”
1.9 Ordering
Each of the following items must be ordered from HP to build a Utility Meter:
• An HP Integrity server to run the Utility Meter software (for details, see Section 1.3: “Recommended
Hardware”)
• The appropriate HP-UX operating system for the Utility Meter hardware. HP recommends HP-UX 11i
v3.
• The appropriate HP Utility Meter software and installation service. To ensure the initial Utility Meter
software installation is performed successfully by the appropriate HP personnel, the following HP products
must be ordered:
• For Pay per use (PPU):
T2805AA ( HP Utility Pricing Metering Software )•
• HA113A1 option 57B ( Utility Meter installation service for Pay per use )
• For Utility Ready Storage (URS):
• T5462A ( HP Utility Meter Software )
• HA113A1 option 57U ( Utility Meter installation service for Utility Ready Storage )
1.9 Ordering 23