HP Utility Meter User's Guide for version 8.
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Table of Contents About This Document...................................................................................11 1 2 3 4 5 6 7 8 Intended Audience.............................................................................................................................11 Publishing History..............................................................................................................................11 Document Organization...........................................................
2.15 Completing the Utility Meter Installation and Configuration..................................................................37 2.16 Upgrading the Utility Meter Software to Version 8.16..........................................................................38 3 Performing Utility Meter Tasks....................................................................39 3.1 Starting the Utility Meter GUI...........................................................................................................
4.9.3 Verifying the Connection from the Utility Meter to HP...................................................................90 5 Troubleshooting the Utility Meter.................................................................91 5.1 Troubleshooting Overview.................................................................................................................91 5.2 Utility Meter Software.............................................................................................................
List of Figures 1-1 2-1 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 3-9 3-10 3-11 3-12 3-13 3-14 3-15 3-16 3-17 3-18 3-19 3-20 3-21 3-22 3-23 3-24 3-25 3-26 3-27 3-28 3-29 3-30 4-1 4-2 4-3 4-4 4-5 4-6 4-7 5-1 Flow of Metered Usage Data............................................................................................................16 Network Configuration Dialog Box....................................................................................................31 Utility Meter GUI Main Window.............
List of Tables 1 Common Utility Meter Tasks..................................................................................................................12 1-1 Recommended Minimum Hardware...................................................................................................17 1-2 Disk Space Requirements for /var.....................................................................................................18 3-1 Utility Meter GUI Tasks...................................................
About This Document This document provides instructions for installing, configuring, and verifying the operation of version 8.16 of the HP Utility Meter software (HP products T2805AA and T5462A) on supported HP servers running either HP-UX 11i v2, or HP-UX 11i v3. 1 Intended Audience This guide is intended to primarily be used by HP personnel who install and configure the Utility Meter hardware and software for Pay per use (PPU) and Utility Ready Storage (URS) customers.
IMPORTANT: In some of the screenshots in this guide it has been necessary to input invalid information in order to ensure the security of certain HP IP addresses and system names. These edits do not affect any Utility Meter procedures. 4 Common Utility Meter Tasks Table 1 lists the common tasks related to the Utility Meter and provides links to the information in this guide. Table 1 Common Utility Meter Tasks To See Get information about the recommended Utility Meter system requirements Section 1.
6 Typographic Conventions find(1) Book Title Linked Title http://www.hp.com Command user input computer output Enter term variable value attrib= HP-UX manpage. In this example, “find” is the manpage name and “1” is the manpage section. Title of a book or other document. Title that is a hyperlink to a book or other document. A Web site address that is a hyperlink to the site. Command name or qualified command phrase. Commands and other text that you type. Text displayed by the computer.
1 Introduction 1.1 Overview Pay Per Use (PPU) and Utility Ready Storage (URS) are part of HP's Utility Pricing Solutions (UPS) program. In this program, customers are charged according to usage of the PPU resources (servers) and URS resources (disk arrays, VLS devices, and SAN switches) under a UPS contract. For more information on this program, see the Metered Capacity link on the HP Utility Pricing Web page: http://www.hp.com/go/utility.
NOTE: A single Utility Meter can meter up to 1,000 metered resources (server partitions, storage devices, and switch devices). The Utility Meter sends PPU and URS usage data to HP securely over the Internet through HTTPS or email on a daily basis. The data is encrypted before transmission. The data received at HP are stored in the Utility Database that is inside the HP firewall.
traffic. The ports must be open from the Utility Meter to the SMI-S Agent for HP/Brocade switches and to any Cisco SAN switch that needs to be metered. 1.2 What is New for Version 8.16 Version 8.16 of the Utility Meter software is the eigth release of the Utility Meter 8.x software. Version 8.16 includes the following changes: • Support for metering VLS devices • Support for Continuous Access on EVA • Support for 2TB SATA disk on XP • Support for CV XP AE 6.3 and CV EVA 9.2.0 1.
• URS VLS Devices — One usage report is created every 10 minutes (144 per day). On average, each report is 8 KB in size. 90 days of usage data is retained in /var. For 1,000 VLS devices under a URS contract, /var should be approximately 99.5 GB in size: 144 * 8 * 90 * 1,000 = 103,680,000 (~99.5 GB including 500 MB of overhead). • URS SAN Switches — One usage report is created every six hours. On average, each report is 8 KB in size. 90 days of usage data is retained in /var.
1.3.6 Supported URS SAN Switches The following SAN switches are supported by URS: • • HP/Brocade: • HP Storageworks 4/256 SAN Director / Brocade 48000 • HP DC SAN Backbone Director / Brocade DCX • HP DC04 SAN Director / Brocade DCX-S4 Cisco: • MDS 9506 • MDS 9509 • MDS 9513 1.4 Utility Meter Software Version 8.
1.4.1 Utility Meter Software Dependencies The Utility Meter software is dependent on the following HP software: • For Utility Ready Storage EVA installations: HP StorageWorks Storage System Scripting Utility (SSSU) version 9.0.0 communicating with CV EVA version 9.01.00 or SSSU version 9.2.0 communicating with CV EVA version 9.2.0. For installation details, see Section 2.7: “URS EVA Only – Installing the CV EVA SSSU Software”.
• /var/opt/meter — Location of transport directories and files sent off to HP • /sbin/init.d/umeter — Startup/shutdown script for Utility Meter software CAUTION: Do not write, delete, or modify any files in the following directories, including their subdirectories: • /var/opt/meter • /opt/meter • /etc/opt/meter These directories are used exclusively by the Utility Meter software. Adding, removing, or modifying files in these directories affects the operation of the Utility Meter. 1.
receive any email from HP. A disadvantage of this data transport method is the absence of a “closed-loop” receipt after the information was successfully transmitted to HP. CAUTION: The datagram nature of email does not verify that usage data has reached HP. Consequently, there is no retransmission mechanism to recover from transmission failures. Using the email transport can result in lost usage data.
• A new PPU WBEM partition was created, the required WBEM components were installed, but the partition was not configured for being metered at the Meter device. For details, see Section 4.7.1: “Verify PPU WBEM Partition/Server Configuration”. • A new PPU Agent partition was created, the PPU Agent software was installed, but not properly configured by using the appropriate command on the PPU partition. For details, see Section 4.7.2: “Verify PPU Agent Configuration”.
2 Installing and Configuring the Utility Meter Software 2.1 Overview This chapter provides information and procedures for two different audiences: • HP Services representatives who initially install and configure the Utility Meter software. It is recommended that they read and perform all procedures in this chapter. • Utility Meter customers with an existing Utility Meter who reconfigure HP-UX system settings or reinstall or reconfigure existing Utility Meter software.
3. Install the Utility Meter software. For information about this installation, see “Obtaining and Installing the Utility Meter Software”. Note that a reboot of the Utility Meter system and verification of the Utility Meter processes and services are required. 4. Configure the Utility Meter software parameters by using the Utility Meter application GUI. For more information about the Utility Meter configuration, see Section 2.6: “Configuring the Utility Meter Parameters”. 5.
Meter information you need to complete before starting the Utility Meter installation. You must work with the customer to complete this preparation form. • Access to the Utility Meter system. Access is needed to install and configure the Utility Meter software. Note that the Utility Meter system is ordered without a keyboard, mouse and monitor. After installation, the keyboard, mouse, and video are not required.
IMPORTANT: If there is a firewall between the Utility Meter and a PPU partition (metering by WBEM or PPU Agent), then port 5989 must be opened. 2.5 Obtaining and Installing the Utility Meter Software NOTE: For PPU installations, check the HP Software Depot Web site for the latest information about patches: http://www.software.hp.com/. For URS installations, check with your Account Management Team for patches. For HP-UX patch management information, refer to the Patch Management User Guide for HP-UX 11.
for a command line install or /usr/sbin/swinstall -s for a GUI install. Make sure to select all subpackages in the depot in a GUI install. The Utility Meter software swinstall takes less than 5 minutes. If you are installing using the swinstall GUI you will see the installation temporarily pause for a few minutes at 100% Complete, specifying it is in the “Configure” phase. Do not interrupt the processing in the swinstall GUI—wait until it finishes. 8. Follow the instructions in Section 2.5.
1. Inspect the following log files for any installation errors: • /var/adm/sw/swinstall.log • /var/adm/sw/swagent.log • /var/opt/meter/log/install.log Do not proceed until all problems mentioned in these log files that are related to the installation of the Utility Meter software are resolved. 2. Execute the following command: # /opt/meter/bin/monitor status The output should be similar to this: Status: tnameserv...running, pid=1639, responding das_SERVER...running, pid=1647, collecting transporter.
Figure 2-1 Network Configuration Dialog Box 3. Use the information from the Utility Meter Site Preparation Form to enter the following Utility Meter data into the Network Configuration window. Note that many of these fields have values automatically entered from the HP-UX network configuration files. For more details about these fields, see Section 3.4.1.1: “Utility Meter Software Parameters”. NOTE: Changing the value of these fields does not change the value of any HP-UX system parameters.
IMPORTANT: It is important that you enter an email address in the Meter Contact Email field. HP recommends using an email alias or an email distribution list as the contact address for your Utility Meter. 4. 5. 6. 7. Select the data transport method (either Transfer data through HTTPS, or Transfer data through email Depending on the selected data–transport method, additional fields need to be filled in: • HTTPS: If there is a proxy server between the Utility Meter and HP, the proxy server's hostname.
The version of the XP CLI software on the Utility Meter must be equal to or lower than the version of the Command View software installed on the XP Command View server(s). When installation is complete, execute the following command on the Utility Meter: # /opt/meter/bin/SetupCLI CLI_path where CLI_path is the directory path to Command View XP CLI files. If more than one version of XP CLI is installed, execute this command for each version with the correct directory path.
# chown -R root administrator 7. Create the administrator/.ssh directory: # mkdir administrator/.ssh 8. On the VLS, change the permissions for the directories /home, /home/administrator and /home/administrator/.ssh to 700: # chmod 700 /home # chmod 700 /home/administrator # chmod 700 /home/administrator/.ssh 9. Use secure FTP to transfer the public key id_rsa.pub generated in Step 4 from the Utility Meter to /home/administrator/.ssh on the VLS device. 10.
2.11 URS HP/Brocade SAN Switch Only – Installing the SMI-S Agent Software If any of the metered devices are URS HP/Brocade SAN switches, then you must install version 120.10.0 of the Brocade SMI-S Agent software. Consult the Brocade SMI Agent Installation Guide for how to obtain and install the SMI-S Agent software. 2.12 Email Hostname Masquerading NOTE: If you are using Transfer data through HTTPS as the Utility Meter's data transport method, you can skip this section and continue to Section 2.
sendmail-config: are not allowed direct email connections to the internet. sendmail-config: To disable domain masquerading or the SMTP relay, enter a sendmail-config: single dash ('-') when prompted for the host/domain to use. sendmail-config: Domain to masquerade as ('-' for no masquerading) sendmail-config: [subdomain.busines.example]: business.example.com sendmail-config: Outbound SMTP relay host ('-' for no relay) sendmail-config: []: smtp-out.business.example.
2.12.3 Verifying Hostname Masquerading NOTE: You must use Ctrl-D to exit from the interactive sendmail application. To verify the hostname masquerading, execute the following test as root. (The -C option in the sendmail command defines the location of the sendmail configuration file): # /usr/sbin/sendmail -bt -C /etc/mail/sendmail.cf > $j (Where $j is the fully qualified hostname of the Utility Meter) meter.corp.example.com > $M (Where $M is the effect of masquerading) corp.example.
2.16 Upgrading the Utility Meter Software to Version 8.16 If you want to upgrade the Utility Meter software to version 8.16, you must install the 8.16 software and then configure all required Utility Meter parameters through the Utility Meter GUI. The Utility Meter parameters are entered from values provided in Appendix A “Site Preparation Form for Pay Per Use” or Appendix B “Site Preparation Form for Utility Ready Storage”. To upgrade from any 8.x version of the Utility Meter software to version 8.
3 Performing Utility Meter Tasks This chapter describes all of the tasks you can accomplish using the Utility Meter GUI. You access these tasks by starting the Utility Meter GUI and then clicking the desired tab in the Utility Meter GUI. To perform a specific task, you click the appropriate button in the Tasks (right) pane. For a listing of all of the tasks you can perform with the Utility Meter GUI, see Table 3-1.
NOTE: You must be logged in with account that belongs to the umeter group (GID 105) to start the Utility Meter GUI. The following assumes: • You are running the Utility Meter GUI on the Utility Meter system. • A graphical display is attached to the Utility Meter system or software for X-Windows emulation is running.
you did not set the DISPLAY environment variable. If you see this error appear: # %%Data Acqusition Server not launched Data Acqusition Server not launched, Please check the Server! the das_SERVER process is not running. To fix this, stop and restart the Utility Meter processes with the following commands : 1. 2.
Figure 3-2 Utility Meter GUI Main Window Panes The information in the Managed Devices pane is referred to as the Managed Devices Tree. To display all of the storage and PPU device nodes that are currently configured in the Utility Meter, click the expansion buttons in the Managed Devices pane.
Figure 3-3 Utility Meter GUI Managed Devices Tree Note that the nodes for storage devices in the Managed Devices Tree include both Command View servers (devices) and the physical disk arrays they manage. The physical disk arrays appear as child nodes under the Command View server's parent node. When PPU WBEM Partitions are added they appear as child nodes under the serial number for the complex they belong to.
Figure 3-4 Closing the Utility Meter GUI 3.3 Utility Meter Help Information After you click the Utility Meter GUI's GettingStarted tab, you can access these user tasks: 44 • How to Select Devices — This task provides information about the Utility Meter GUI's Managed Devices Tree (left pane). • How to Select Tasks — This task provides information about the Utility Meter GUI's tabs. • Help — This task provides additional Utility Meter software help.
Figure 3-5 GettingStarted Tab 3.4 Utility Meter Configure Tasks After you click the Utility Meter GUI's Configure tab, you can access these user tasks: • Network Configuration — This task configures or displays the network and data transport configuration for the Utility Meter software. See Section 3.4.1. • Copy the Meter's Configuration — This task copies the Utility Meter's configuration file for backup and recovery purposes. See Section 3.4.2. 3.
Figure 3-6 Configure Tab 3.4.1 Network Configuration Use this task to view or change the Utility Meter software configuration. If you are using PPU Agent partitions, and you change the Utility Meter's hostname or IP address, then you need to reconfigure all PPU partitions with the appropriate PPU Agent software command, to point to the new Utility Meter hostname or IP address. NOTE: Only existing PPU agents need to be reconfigured. PPU WBEM Partitions/Servers do not need to be reconfigured.
3.4.1.1 Utility Meter Software Parameters NOTE: Many of the following Utility Meter software parameters are automatically filled in when you display the Network Configuration dialog box. Changing the value of these fields does not change the value of any HP-UX system parameters.
IMPORTANT: Changing the value of these email fields does not change the value of any sendmail parameters. The email Host and email MXS Domain fields must match what is configured in sendmail. 3.4.1.2 To Change the Utility Meter Software Parameters IMPORTANT: When any of the HP-UX network settings for the Utility Meter have changed, run the Utility Meter GUI and ensure that the Utility Meter software parameters (in the Network Configuration dialog box) are identical.
Figure 3-7 Network Configuration Dialog Box 4. After you have finished entering the values to be modified, click the Done button to save the new values and close the Network Configuration dialog box. To cancel your changes without having them take effect, you can either click the Cancel button or close the dialog box. After changing any Utility Meter software parameters, a reboot is not required. However, you need to restart the Utility Meter application to pick up any changes in the settings.
1. 2. Start the Utility Meter GUI. For details, see Section 3.1: “Starting the Utility Meter GUI”. In the Utility Meter GUI, click the Configure tab, and then click the Copy the Meter's configuration task button (right pane). This operation may take some time to complete. When the copy has successfully completed, this task displays a pop-up message with the name of the copied file. The Copy the Meter's configuration task copies the /etc/opt/meter/meter.
• View Device — This task displays information about a PPU WBEM Partition/Server. See Section 3.5.3. • Remove Device — This task removes a device from the set of devices being metered by the Utility Meter. See Section 3.5.4. Figure 3-9 Devices Tab 3.5.1 Configure a Device (Add Device) The general processes for configuring devices are: • WBEM Partition/Server: This is a one-step configuration process using the Utility Meter's Add Device dialog box.
IMPORTANT: EVA, XP and VLS devices must appear in the Managed Devices Tree (left pane) and be labeled as a URS Device or its usage data is not collected and sent to HP. 3.5.1.1 Add a PPU WBEM Partition/Server This task allows you to add one or more PPU WBEM Partitions/Servers to the Utility Meter. The configured PPU WBEM Partitions/Servers are visible in the Utility Meter GUI's Managed Devices Tree in the Managed Devices (left) pane.
Figure 3-10 Add Device Dialog Box for PPU WBEM Partition/Server 4. 5. In the Add Device dialog box's Device Type drop-down list, select the PPU WBEM Partition/Server item. In the Add Device dialog box, enter values into the following fields: • Device IP/Hostname – Enter either the IP address or hostname of the PPU WBEM Partition/Server. • Device Info – (Optional) Enter a description for the PPU WBEM Partition/Server. • Login – Enter the username of the PPU WBEM Partition/Server.
6. 7. Click the Add Device button. An information message appears in the Status window. If no errors occur, the PPU WBEM Partition/Server is added in the left pane of the GUI. If an error occurs, the Status field displays the error message. To add another PPU WBEM Partition/Server, repeat this procedure starting with Step 4; otherwise, click the Done button to close the Add Device dialog box.
Figure 3-11 Add Device Dialog Box for EVA Device 4. 5. In the Add Device dialog box's Device Type drop-down list, select the Storage Device - EVA Array item. In the Add Device dialog box, enter values into the following fields: • CV EVA IP/Hostname – Enter either the IP address or hostname of the EVA Command View server. If CV EVA and CV XP AE are installed on the same system, do not use the same hostname for both in this field.
6. 7. Click the Add button. An information message appears in the Status window. If no errors occur, the EVA device is added in the left pane of the GUI. If an error occurs, the Status field displays the error message. To add another EVA disk array, repeat this procedure starting with Step 4; otherwise, click the Done button to close the Add Device dialog box. IMPORTANT: Prior to adding any EVA devices you can click the Done button to close the window without making any additions.
Figure 3-12 Add Device Dialog Box for XP Device 4. 5. In the Add Device dialog box's Device Type drop-down list, select the Storage Device - XP Array item. In the Add Device dialog box, enter values into the following fields: • CV XP AE Instance IP/Hostname – Enter either the IP address or hostname of the XP Command View AE server. If CV EVA and CV XP AE are installed on the same system, do not use the same hostname for both in this field.
IMPORTANT: Enter the CV XP AE Device Manager's account that was created for exclusive use by the Utility Meter into the Username for CV XP AE and Password for CV XP AE fields. For details, see Section 2.8.1: “Avoiding CV XP AE Device Manager Refresh Conflicts”. • 6. 7. Password for CV XP AE – Enter the password of the CV XP AE application on the CV XP AE machine. Contact the System Administrator or HP engineer who installed CV EVA for the password. Click the Add button.
Figure 3-13 Add Device Dialog Box for VLS Device 4. 5. 6. 7. In the Add Device dialog box's Device Type drop-down list, select the Storage Device - VLS item. In the Add Device dialog box, enter values into the following fields: • CV VLS IP/Hostname – Enter either the IP address or hostname of the VLS device. • CV VLS Info – (Optional) Enter a description for the VLS device. • VLS Model Number – In the drop-down list, select the appropriate VLS model number.
previously added VLS device from the Managed Devices Tree, use the Remove Device task in the Devices tab of the Utility Meter GUI. For more information about removing devices, see Section 3.5.4: “Remove Device”.) After you have added a VLS device into the Utility Meter the IP address or hostname appears in the Managed Devices Tree. Note that the green circle to the left of the IP address or hostname indicates that the VLS device is connected to the Utility Meter.
7. Browse to the location where you copied the certificate, and add the certificate to the sandevices.pem file by running the following command: /opt/wbem/sbin/ssltrustmgr –a –f /var/opt/meter/sandevices.pem –c where is the name of the certificate. 8. Verify that the certificate was added correctly by running the following command: /opt/wbem/sbin/ssltrustmgr -l -f /var/opt/meter/sandevices.pem Follow this procedure to add a Cisco SAN switch into the Utility Meter: 1. 2. 3.
5. 6. 7. In the Add Device dialog box, enter values into the following fields: • IP – Enter the IP address or hostname of the SAN switch. • Info – (Optional) Enter a description for the SAN switch. • Login – Enter the username of the SAN switch. • Password – Enter the password of the SAN switch. • Require server certificate – Select Yes (default) if you want to require a server certificate when the switch is accessed or No if you don't want to require a server certificate. See Section 3.5.1.
# cimserver enable 6. 7. Copy the certificate to the Utility Meter server. Browse to the location where you copied the certificate, and add the certificate to the sandevices.pem file by running the following command: /opt/wbem/sbin/ssltrustmgr –a –f /var/opt/meter/sandevices.pem –c where is the name of the certificate. 8. Verify that the certificate was added correctly by running the following command: /opt/wbem/sbin/ssltrustmgr -l -f /var/opt/meter/sandevices.
4. 5. 6. 7. In the Add Device dialog box's Device Type drop-down list, select the SAN Switch – HP/Brocade item. In the Add Device dialog box, enter values into the following fields: • IP – Enter the IP address or hostname of the system running the SMI-S Agent. • Info – (Optional) Enter a description for the SMI-S Agent. • Login – Enter the username of the SMI-S Agent. • Password – Enter the password of the SMI-S Agent.
Figure 3-16 Modify PPU WBEM Partition/Server Dialog Box 5. 6. 7. Modify any fields for the device in the dialog box. Click the Modify button to make the changes. You can cancel any modifications by clicking the Done button without clicking the Modify button. This will close the dialog box without making changes. After you have completed the changes, click the Done button to close the Modify Device dialog box.
Figure 3-17 Modify Device Dialog Box 5. To change a non-URS disk array to a URS disk array, in the Modify Device dialog box's Is URS Device field, click in the check box. URS devices will have a check mark in their check box. To change a URS disk array to a non-URS disk array, click in the check box to remove the check mark. You can also modify other fields for the device in this dialog box. 6. 7. Click the Modify button to make the changes.
Figure 3-18 Modify VLS Dialog Box 5. 6. 7. Modify any fields for the device in the dialog box. Click the Modify button to make the changes. You can cancel any modifications by clicking the Done button without clicking the Modify button. This will close the dialog box without making changes. After you have completed the changes, click the Done button to close the Modify Device dialog box.
Figure 3-19 Modify Cisco Switch Dialog Box 5. 6. 7. Modify any fields for the device in the dialog box. Click the Modify button to make the changes. You can cancel any modifications by clicking the Done button without clicking the Modify button. This will close the dialog box without making changes. After you have completed the changes, click the Done button to close the Modify Device dialog box.
Figure 3-20 Modify HP/Brocade Switch Dialog Box 5. The HP/Brocade Switches table lists switches that are managed by this SMI-S Agent instance and that can be metered. To enable metering on a switch, click in the check box located in the Metered column next to the switch(s) you want to meter. Switches that are being metered will have a check mark in their check box. To disable metering on a switch, click in the check box to remove the check mark.
NOTE: This feature is only for PPU WBEM Partitions/Servers. Storage device details can not be viewed with this feature. Follow this procedure to view PPU WBEM Partition/Server details: 1. 2. 3. 4. Start the Utility Meter GUI. For details, see Section 3.1: “Starting the Utility Meter GUI”. In the Utility Meter GUI, click the Devices tab. In the Managed Devices Tree, select the PPU WBEM Partition/Server that you want to view. In the Utility Meter GUI Tasks (right) pane, click the View Device button.
NOTE: You can only remove a device (Command View server, PPU partition, or SAN switch) from the Utility Meter. • You cannot remove a physical disk array that belongs to a CV instance. When you remove a CV instance, all of its associated physical disk arrays are automatically removed from the Utility Meter. To configure a disk array so that its usage is no longer metered by the Utility Meter, change the status of the disk array from URS Device to Non-URS Device in the Modify Device dialog box.
• Meter Connection Status — This task verifies that the Utility Meter's data acquisition server (das_SERVER process) is running. See Section 3.6.1. • Device Connection — This task verifies that a specific device is connected to the Utility Meter. See Section 3.6.2. • Report Meter Status — This task is not supported in this release of the Utility Meter software. Figure 3-24 Diagnose Tab 3.6.
NOTE: If a failure occurs, the status is displayed in an appropriate message. If the Utility Meter's data acquisition server (das_SERVER process) is not running, no pop-up message is displayed, but a Java exception appears in the terminal window where the Utility Meter GUI (/opt/meter/bin/umGUI) was started. Inspect the terminal window for a Java exception, and if it exists, perform this procedure: 5. 1. 2. Close the Utility Meter GUI.
Figure 3-26 Diagnose PPU WBEM Partition/Server Window 6. If the Utility Meter is connected to the specified partition/server, then the Status field has the value ON. Figure 3-27 Diagnose PPU WBEM Partition/Server Results Window IMPORTANT: If the window's Status field does not have the value ON, then the partition/server is not connected to the Utility Meter. Ensure that the partition/server is properly configured in the Utility Meter. For troubleshooting details, see Section 5.3.
NOTE: Users can log into the UPS Web Portal to check that this test report was received (see Section 4.7.4: “Test Connection from PPU Partition to UPS Web Portal”). Figure 3-28 Diagnose PPU WBEM Partition/Server Send Test Report Window 8. In the Diagnose window, click the Done button to close the window. 3.6.2.
Figure 3-30 Diagnose Device Results Window IMPORTANT: If the window's Status field does not have the value ON, then the device is not connected to the Utility Meter. Ensure that the device is properly configured in the Utility Meter. For troubleshooting details, see Section 5.3.2: “Troubleshooting a Storage Device”. 7. In the Diagnose window, click the Done button to close the window. There is an alternative method to verify that storage devices are connected to the Utility Meter.
4 Verifying Utility Meter Operation This chapter describes tasks associated with confirming proper operation of the Utility Meter. This chapter provides information about: • Verifying the Utility Meter Hardware is Operational (Section 4.1) • Verifying the Utility Meter Software is Operational (Section 4.2) • Verifying the CIM Server Software Is Operational (Section 4.3) • Verifying Connectivity from the Utility Meter to HP (Section 4.4) • Verifying the Data Acquisition Server is Running (Section 4.
monitor...running, pid=10536 wbem...running http...running All processes and services should be running. (Note that process ID numbers will be different on your machine.) If there are any processes or services that are not running, stop and restart the Utility Meter application by executing the following commands as root on the Utility Meter: 1. 2.
cimsrvr 14515 14514 --executor-socket 4 root 14514 1 0 0 Jun 11 Jun 11 ? ? 20:12 cimservermain 3:58 /opt/wbem/lbin/cimserver If you do not see the above CIM processes running, wait a few more minutes and execute the ps command again. 5. Check if the WBEM service is running by executing the command: # /opt/meter/bin/monitor status You should see output similar to: Status: tnameserv...running, pid=12775, responding das_SERVER...running, pid=12787, collecting transporter...running, pid=12802 monitor...
1. 2. On the Utility Meter, log in as root. Execute the ConnectionTest command: # /opt/meter/bin/ConnectionTest A successful test displays the following output: Connection Test: Testing the connection to the Receiver Web application server at HP Test passed! If you receive this output, then the connection from the Utility Meter to HP is operational. If you do not see the “Test passed!” message: a. b. Open a Web browser. Go to the HP UPS receiver Web server at: https://gnome.hprsn.com/index.
If you are having trouble with the connection test passing, ensure that port 443 on the customer’s firewall is open for traffic between the IP address of the Utility Meter and the host gnome.hprsn.com, which currently has an IP address of 15.217.96.63. Use nslookup to verify that this IP address is still correct for gnome.hprsn.com. If the connection tests do not pass, you might have a networking problem.
The mail queue should be empty within 15 minutes after the email was sent in Step 2. If email messages accumulate in the mail queue, the sendmail configuration is incorrect and must be fixed. Contact the customer's mail administrator for help on this. 5. If email masquerading is required, verify that email masquerading is operational. See Section 2.12.3: “Verifying Hostname Masquerading” for details. The output should indicate that umeter is masqueraded in all cases. 4.
NOTE: The PPU Agent software command varies depending on which operating system is installed on the PPU partition. Open a terminal window on the PPU partition and execute the following (appropriate) command: • For HP-UX partitions: # /usr/sbin/ppuconfig • For OpenVMS partitions: $ ppu config • For Windows Server 2003: C:\Program Files (x86)\Hewlett Packard\ppu\ppuconfig For example, the output of the HP-UX PPU Agent software for version 8.
tcp 0 0 *.5989 *.* LISTEN 4.7.4 Test Connection from PPU Partition to UPS Web Portal IMPORTANT: To view test reports using the UPS portal, you must first generate a test report on the Utility Meter system. See Section 3.6.2: “Device Connection” for details about generating a test report. For both HTTPS and email data transport, there will be approximately a 30 minute delay between the time the test report is generated and when it can be viewed on the UPS portal.
3. In the End-to-end connectivity verification page, enter the System Serial Number and the ID Number, and then click the Next button. NOTE: The ID Number can be found in the tag in a PPU usage report. For a PPU WBEM Partition/Server it can also be found by using the View Device feature (see Section 3.5.3: “View Device”). Figure 4-2 End-to-End Connectivity Verification Input Page 4.
If you do not see a page similar to the one in Step 4, then there is a connectivity problem between the PPU partition and the UPS portal. You will see a page similar to the following if there is a connectivity problem. Figure 4-4 End-to-End Connectivity Verification Failure Page If you are having trouble with the connectivity verification, follow the information in the Figure 4-4: “End-to-End Connectivity Verification Failure Page”.
Figure 4-5 Utility Meter GUI Managed Devices If the physical disk arrays that are managed by the device do not appear, see Section 3.5.1: “Configure a Device (Add Device)”. If the Utility Meter GUI's Managed Devices Tree (left pane) contains all of the devices and physical disk arrays, then you have verified that they are configured and metered by the Utility Meter. 4.8.2 Verifying a Device is Connected to the Utility Meter To verify that a device is connected to the Utility Meter, see Section 3.6.
1. 2. Log in as root. Execute the following command: # /opt/SSSU/sssu You should see output that is similar to the following displayed, where the line beginning with "Version:" is the SSSU version: SSSU for HP StorageWorks Command View EVA Version: 9.0.0 If you do not see version 9.0.0 or 9.2.0 of the CV EVA SSSU software displayed, install the correct version of the SSSU software by following the instructions in Section 2.7: “URS EVA Only – Installing the CV EVA SSSU Software”.
Figure 4-6 VLS Interface 2. Alternatively, log on to the VLS device using SSH and execte the GetChassis command. The column with header Revision shows the firmware version of the VLS device. If you do not see version 2.3.1 or 3.3.0 of the VLS firmware displayed, contact your HP representative to migrate to a supported version before registering the VLS device into the URS environment.
Figure 4-7 Utility Meter GUI Managed Devices If the physical disk arrays that are managed by the device do not appear, see Section 3.5.1: “Configure a Device (Add Device)”. If the Utility Meter GUI's Managed Devices Tree (left pane) contains all of the switches and SMI-S Agents, then you have verified that they are configured and metered by the Utility Meter. 4.9.2 Verifying a Device is Connected to the Utility Meter To verify that a device is connected to the Utility Meter, see Section 3.6.
5 Troubleshooting the Utility Meter This chapter explains how to troubleshoot the Utility Meter hardware and software if you are not seeing correct usage data on the Utility Pricing Solutions (UPS) Web portal at http://www.hp.com/go/payperuse. This chapter contains the following sections: • Section 5.1: “Troubleshooting Overview” • Section 5.2: “Utility Meter Software” • Section 5.3: “Troubleshooting a Device” • Section 5.4: “Fixing a Disconnected Device (with Red Box)” 5.
To perform a proper shutdown on the partition, enter the following command: # /usr/sbin/shutdown -R -H This command shuts down the partition, sends a shutdown report to the portal and brings the partition's cells to boot-is-blocked (BIB) state, which makes the partition and all of its cells inactive. When the cells are in this state the Utility Meter won't look for reports from that partition.
• Ensure you have the correct Utility Meter software by executing the following swlist command. NOTE: The following command is for PPU installations. For URS installations, replace “T2805AA” with “T5462A”. # /usr/sbin/swlist T2805AA # # # # # # Initializing... Contacting target "mysystem"... Target: mysystem:/ T2805AA T2805AA.UPS-Meter 8.16 8.
amount of usage reports in the directory: /var/opt/meter/out. This directory should not contain many usage report files, if any. The following sections contain troubleshooting information for storage and WBEM Partitions/Servers: • Section 5.3.1: “Troubleshooting a WBEM Device” • Section 5.3.2: “Troubleshooting a Storage Device” 5.3.1 Troubleshooting a WBEM Device This section contains general tips on how to troubleshoot a Utility Meter configured with devices that are inventoried using WBEM.
• For URS EVA installations, the the HP StorageWorks Storage System Scripting Utility (SSSU) software on the Utility Meter: • Is not installed on the Utility Meter. • The version of SSSU installed is not compatible with the version of CV EVA monitoring the EVA. The following combinations are supported: • SSSU version 9.0.0 with CV EVA version 9.01.00 • SSSU version 9.2.0 with CV EVA version 9.02.00 No other combinations are allowed.
Figure 5-1 Disconnected Device (with red box) Execute the following procedure to fix a disconnected device: 1. 2. 3. 4. 1. 2. Open the URS GUI and select the Diagnose tab. In the left pane, select the device that has the red square in front of it. In the right pane of the Diagnose tab click on Device Connection. Click on Diag to start the diagnosis of the communication problem. When the progress bar is at 100%, check that the Status column says ON.
A Site Preparation Form for Pay Per Use Use the Utility Meter Site Preparation Form below to plan the configuration of the Utility Meter PPU installation. Items of interest are: • You can have up to 10 email addresses for the Meter Contact Email. HP recommends using an email alias or an email distribution list as the contact address for your Utility Meter. • Ensure that the network's DNS server(s) tables contain the IP address and hostname of the Utility Meter.
Question Answer If the PPU partitions and the Utility Meter are separated by a firewall, TCP port 5989 must be open on the firewall. Is this port opened on the firewall? Yes / No / Not relevant 1 For security reasons, this information can be made available at the time of installation only. NOTE: The Utility Meter has 3 network ports. You only need to connect the network port numbered “1” to the network switch. Do not connect network port 2 to a network switch.
B Site Preparation Form for Utility Ready Storage Use the Utility Meter Site Preparation Form below to plan the configuration of the Utility Meter URS installation. Items of interest are: • You can have up to 10 email addresses for the Meter Contact Email. HP recommends using an email alias or an email distribution list as the contact address for your Utility Meter. • Ensure that the network's DNS server(s) tables contain the IP address and hostname of the Utility Meter.
Question Answer If the transport of URS Usage Reports will be through https: a. TCP port 443 has to be open in the firewall of the customer for traffic from the Utility Meter to HP. Is this port opened? a. Yes / No If a proxy server is used to relay data over https to the outside world: b. hostname and domain name of the proxy server c. proxy server port number d. username/password1 to cross the proxy server 1 b. c. d.
B.3 Networking details on the VLS9000 Virtual Tape Libary URS interfaces to the VLS9000 system through ssh. Please fill out the table below for details on the VLS9000 system. If multiple VLS devices are present, please duplicate this page and complete one table per device.
C Data Fields Sent from the Utility Meter to HP All usage data sent to HP from the customer device is encrypted using either HTTPS SSL with 1024–bit keys or encrypted email. The following tables are helpful if you want to compare your usage data at the Utility Pricing Solutions Web portal, http://www.hp.com/go/payperuse. C.1 PPU Partition Usage Data Fields Table C-1 shows the PPU partition data fields that are transmitted from the Utility Meter to HP.
C.2 EVA and XP Usage Data Fields Table C-2 shows the EVA and XP storage device data fields sent from the Utility Meter to HP.
Usage Data Field Description Nodename Hostname of the VLS device ReportTime Time that the report was created SerialNumber VLS device serial number Type Number for cartridge type emulation TypeName Name for cartridge tape type emulation UsedCapacity Consumed space on the VLS device C.4 SAN Port Usage Data Fields Table C-4 shows the SAN Port data fields sent from the Utility Meter to HP.
Glossary The following terms are used in this guide: CIM Refers to the Common Information Model. CIMOM Refers to the Common Information Model Object Manager. CLI Refers to Command Line Interface. CV VLS Refers to the HP StorageWorks Command View VLS software. CV XP AE Refers to the HP StorageWorks Command View XP Advanced Edition software. EVA Refers to the HP Enterprise Virtual Array product that is supported in the URS solution.
Index A G adding a device, 51 GettingStarted tab, 44 glossary, 107 GUI main window, 41 guide giving feedback, 13 glossary, 107 intended audience, 11 locating, 12 organization, 11 publishing history, 11 typographic conventions, 13 C Change a non-URS Device to URS, 65 Change Cisco SAN switch Configuration Parameters, 67 Change HP/Brocade switch Configuration Parameters, 68 Change PPU WBEM Partition/Server Configuration Parameters, 64 Change VLS Device Configuration Parameters, 66 changing Utility Meter so
installation, 32 verify software dependency, 87 starting the Utility Meter GUI, 39 Storage System Scripting Utility installation, 32 verify software dependency, 87 supported PPU platforms, 18 supported SAN switches, 19 supported URS disk arrays, 18 supported URS VLS devices, 18 swapping hardware, 17 T test connection from PPU Agent to Utility Meter, 83 test connection from PPU partition to UPS Web portal, 84 troubleshooting a storage device, 94 troubleshooting a WBEM device, 94 troubleshooting the Utility
VLS firmware verify software dependency, 88 X XP add device, 56 verify software dependency, 88 111
