8.15 HP Utility Meter User's Guide (January 2010)
Table Of Contents
- HP Utility Meter User's Guide for version 8.15
- Table of Contents
- About This Document
- 1 Introduction
- 2 Installing and Configuring the Utility Meter Software
- 2.1 Overview
- 2.2 Skills Required
- 2.3 Before Going to the Customer Site
- 2.4 Configuring the HP-UX System Parameters
- 2.5 Obtaining and Installing the Utility Meter Software
- 2.6 Configuring the Utility Meter Parameters
- 2.7 URS XP Only – Installing the CV XP AE CLI Software
- 2.8 URS EVA Only – Installing the CV EVA SSSU Software
- 2.9 URS HP/Brocade SAN Switch Only – Installing the SMI-S Agent Software
- 2.10 URS Cisco SAN Switch Only – Enabling the CIM Server
- 2.11 Email Hostname Masquerading
- 2.12 Configuring PPU Partitions and URS Devices
- 2.13 Verifying the Utility Meter Operation
- 2.14 Completing the Utility Meter Installation and Configuration
- 2.15 Upgrading the Utility Meter Software to Version 8.15
- 3 Performing Utility Meter Tasks
- 4 Verifying Utility Meter Operation
- 4.1 Verifying the Utility Meter Hardware is Operational
- 4.2 Verifying the Utility Meter Software is Operational
- 4.3 Verifying the CIM Server Software Is Operational
- 4.4 Verifying Connectivity from the Utility Meter to HP
- 4.5 Verifying the Data Acquisition Server is Running
- 4.6 Verifying the Utility Meter Data Transport Method
- 4.7 Verifying a PPU Partition
- 4.8 Verifying a Storage Device
- 4.8.1 Verifying a Device is Configured in the Utility Meter
- 4.8.2 Verifying a Device is Connected to the Utility Meter
- 4.8.3 Verifying the Connection from the Utility Meter to HP
- 4.8.4 XP Only – Verifying the Correct Version of CV XP AE CLI is Installed
- 4.8.5 EVA Only – Verifying the Correct Version of CV EVA SSSU is Installed
- 4.9 Verifying a SAN Device
- 5 Troubleshooting the Utility Meter
- A Site Preparation Form for Pay Per Use
- B Site Preparation Form for Utility Ready Storage
- C Data Fields Sent from the Utility Meter to HP
- Glossary
- Index
5.3.1 Troubleshooting a Storage Device
This section contains general tips on how to troubleshoot a Utility Meter with configured storage devices. If
you are having trouble with this type of configuration, here is a list of possible reasons:
• The storage device is down or unreachable.
• The Command View server is down or is unreachable by its disk arrays.
• The network connectivity between the Command View server and the Utility Meter is broken.
• The Utility Meter is down or is unreachable (broken network connection).
• The configuration of the disk arrays is absent or incorrect.
• For URS XP installations, the HP StorageWorks XP Command View Advanced Edition Command Line
Interface (CLI) software on the Utility Meter:
• Is not installed on the Utility Meter.
• Is not the correct version (6.1 or 6.2).
• Has not been configured to avoid CLI conflicts. For details of avoiding CLI conflicts, see
Section 4.8.4: “XP Only – Verifying the Correct Version of CV XP AE CLI is Installed”.
• The version of the CLI installed on the meter must be less than or equal to the version of XP
Command View Advanced Edition installed on the Command View server for the array being
monitored.
• For URS EVA installations, the the HP StorageWorks Storage System Scripting Utility (SSSU) software
on the Utility Meter:
• Is not installed on the Utility Meter.
• Is not the correct version (9.0.0).
• The version of SSSU is not compatible with the version of CV EVA monitoring the EVA. The following
combinations are supported:
• SSSU version 9.0.0 with CV EVA version 9.00.00
• SSSU version 9.0.0 with CV EVA version 9.00.01
• SSSU version 9.0.0 with CV EVA version 9.01.00
• One or more of the URS processes on the Utility Meter stopped working.
• The network connectivity to HP is broken.
In addition to performing the appropriate procedures in Chapter 4: “Verifying Utility Meter Operation”, to
troubleshoot a storage device, perform the following procedure:
1. Verify the Vdisks/LUNs discovered on the Command View EVA or the Command View XP AE Device
Manager.
2. Verify the Vdisks/LUNs:
• EVA: In the command view EVA, check information on Vdisks for the EVA array.
• XP: In the Remote Web Console (RWC) and/or the Command View Advanced Edition server,
check information on LUNs and LDEVs with a visual inspection of the LUNs and LDEVs for the XP
array.
5.3.2 Troubleshooting a WBEM Device
This section contains general tips on how to troubleshoot a Utility Meter with configured WBEM devices. If
you are having trouble with this type of configuration, here is a list of possible reasons:
• The CIM server is down or is unreachable.
• The network connectivity between the CIM server and the Utility Meter is broken.
• The Utility Meter is down or is unreachable (broken network connection).
• The configuration of the WBEM Partition/Server is absent or incorrect.
92 Troubleshooting the Utility Meter