8.15 HP Utility Meter User's Guide (January 2010)

Table Of Contents
A proper shutdown was not performed on the PPU partition, resulting in the PPU partition sitting at a
boot prompt and still being detected by one of the other partitions. See Section 5.1: “Troubleshooting
Overview.
The email or HTTPS configuration on the customer's network was modified and the change has broken
the transport of the usage data to HP.
For URS XP installations only: The correct version of the HP StorageWorks XP Command View Advanced
Edition Command Line Interface (CLI) software is not installed or is not configured. For details of the XP
CLI installation and configuration, see Section 2.7: “URS XP Only Installing the CV XP AE CLI Software.
For URS EVA installations only: The correct version of the HP StorageWorks Storage System Scripting
Utility software is not installed or is not configured properly. For details of the EVA SSSU installation
and configuration, see Section 2.8: “URS EVA Only – Installing the CV EVA SSSU Software.
The SMI-S Agent for HP/Brocade is down or unreachable.
The CIM server on the Cisco switch is not enabled.
See the following information to verify Utility Meter operation or troubleshoot the Utility Meter:
Verifying operation: Chapter 4: “Verifying Utility Meter Operation”
Troubleshooting: Chapter 5: “Troubleshooting the Utility Meter”
1.9 Ordering
Each of the following items must be ordered from HP to build a Utility Meter:
An HP Integrity server to run the Utility Meter software (for details, see Section 1.3: “Recommended
Hardware”)
The appropriate HP-UX operating system for the Utility Meter hardware. HP recommends HP-UX 11i
v3.
The appropriate HP Utility Meter software and installation service. To ensure the initial Utility Meter
software installation is performed successfully by the appropriate HP personnel, the following HP products
must be ordered:
For Pay per use (PPU):
T2805AA (
HP Utility Pricing Metering Software
)
HA113A1 option 57B (Utility Meter installation service for Pay per use)
For Utility Ready Storage (URS):
T5462A (
HP Utility Ready Storage Utility Meter SW
)
HA113A1 option 57U (Utility Meter installation service for Utility Ready Storage)
1.9 Ordering 23