8.15 HP Utility Meter User's Guide (January 2010)

1.5 Installation and Support Services
The initial installation of the Utility Meter cannot be performed by the customer. An installation service (either
HP part number HA113A1 Option 57B for PPU or HA113A1 Option 57U for URS) is required for Utility
Meter installation. An HP Services representative installs the Utility Meter by using the Service Delivery Guide
(SDG) and the Utility Meter User’s Guide (this guide).
After the initial installation is complete, customers can reconfigure, reinstall, or upgrade the Utility Meter
software. For details of installing the Utility Meter software, see Chapter 2: “Installing and Configuring the
Utility Meter Software”.
Hardware maintenance is covered by the standard warranty that comes with the HP Integrity server. Software
support is delivered by the local country's HP Response Center.
1.6 Utility Pricing Solutions Web Portal
HP maintains a public Web portal that displays the usage data for Utility Pricing Solutions (UPS) resources
under a PPU or URS contract. The UPS Web portal is located at: http://www.hp.com/go/payperuse. The
Web portal now uses the standard HP Passport single sign-in process. If you do not have a Passport ID,
please click the Register link. If you have an existing Passport ID, please click the Sign-in link. Previous
UPS portal users will be given the opportunity to migrate their UPS settings after creating a Passport ID and
signing-in for the first time. Registration to the portal is free. The UPS Web portal provides usage information
for the following UPS programs:
• Instant Capacity (iCAP)
• Pay per use (PPU)
• Utility Ready Storage (URS)
Viewing the usage of a UPS resource on the portal is secure because a unique identifier is required to register
a PPU server, URS disk array, or URS SAN switch (see Section 3.5.3: “View Device” for information about
finding the unique identifier for a PPU WBEM Partition/Server). Additionally, a customer may request that
their PPU or URS usage data is not viewable from the UPS Web portal.
1.7 Usage Data Transport to HP
Usage data flows from UPS resources (server partitions, disk arrays or SAN switches) to the Utility Meter.
HP’s PPU/URS metering system is designed with the customer’s security and confidentiality foremost in mind.
The Utility Meter encrypts the data before transmission to HP. Usage data flows unidirectionally from the
Utility Meter to HP. No data, invoices, or other potentially sensitive information ever flows from HP into your
Utility Meter, PPU partitions, or URS devices.
The Utility Meter can be configured with either of the following data transport methods:
• HTTPS – HTTPS is the default data transport between the Utility Meter and HP. SSL encryption, with
1024-bit key, is used to ensure data privacy. The HTTPS connection to HP can be through a proxy
server (optional) if the customer’s network does not permit direct HTTPS connections to the Internet.
HTTPS is the recommended data transport between the Utility Meter and HP.
• email – Customers can also choose to transport data using encrypted email. The email data transport
is unidirectional – it only transmits usage data from the Utility Meter to HP. The Utility Meter does not
receive any email from HP. A disadvantage of this data transport method is the absence of a
“closed-loop” receipt after the information was successfully transmitted to HP.
CAUTION: The datagram nature of email does not verify that usage data has reached HP. Consequently,
there is no retransmission mechanism to recover from transmission failures. Using the email transport can
result in lost usage data.
For details on verifying the configured data transport method on a fully functioning Utility Meter system, see
Section 4.6: “Verifying the Utility Meter Data Transport Method”.
1.5 Installation and Support Services 21