Copyright and License © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Understanding hard disk drive space The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft® Windows® operating system preinstalled may appear to be smaller than the size stated in the product specifications, in the documentation, or on the box. Hard disk drives are described and advertised by manufacturers in terms of decimal (base 10) capacity. Microsoft Windows and other programs, such as FDISK, use the binary (base 2) numbering system.
Table of contents 1 Getting information ..................................................................................................... 1 Safety information ........................................................................................... 2 2 Setting up your computer .......................................................................................... 3 Protecting your computer ................................................................................
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1 Getting information Type of information Where to find ● Set up your computer. Setup poster included with your computer. ● See how-to videos about Visit http://www.hp.com/supportvideos (English only) using the features of your computer. ● Use the computer. ● Connect to the Internet. ● Recover factory settings. ● Learn how to use the ● ● Getting Started (this guide) Help and Support Microsoft Windows 7 Click Start, and then click Help and Support or visit http://www.hp.
Type of information ● ● Where to find Find computer warranty Limited Warranty and Support Guide or the Warranty and Support information. Information included with your computer. Get technical support. Or Click Start, click All Programs, and then click HP User Manuals. ● Get up-to-date information http://www.hp.com/support/consumer-forum and help from the Windows community. ● Connect to a TV. Watching and Recording TV Click Start, click All Programs, and then click HP User Manuals.
WARNING! To reduce the risk of electrical shock or damage to your equipment: • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution. • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
c. Select your country and language, if necessary, and click Support & Drivers. d. Select Download drivers and software (and firmware), type your computer model name and number in the product field, and press Enter. e. If necessary, select your computer model from Product search results. f. Select your computer operating system. g. Click Download next to each update you wish to download. h. Follow the on-screen instructions to install each downloaded update. 4.
Computer risk Computer feature Unauthorized access to data Firewall software and ongoing threats to the ● computer ● Windows 7 includes firewall software preinstalled on the computer. The antivirus software, which is preinstalled on the computer, includes firewall software. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. After you complete the initial computer setup, you might want to install additional software programs or hardware devices.
NOTE: If you have issues connecting to the Internet, see Internet access on page 12. Transferring files and settings to your new computer You can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and external hard drives. You can also use Windows Easy Transfer software, which is included with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to the new computer.
Computer does not start Symptom Possible solution Error message: Restart the computer. Hard disk drive 1. error. 2. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. Click the Arrow button next to the red Shut Down button, and then click Restart. Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer. 3.
Power Symptom Possible solution Error message: When drive activity stops, remove the disc and press the spacebar on the keyboard. The Invalid system computer should start up. disk or NonSystem disk or Disk error. Computer does Press and hold the Power button until the computer turns off. Check Power Settings. not turn off when the Power button is pressed. Computer shuts ● The computer might be in an exceedingly hot environment. Let it cool down.
Symptom Possible solution Images on the Adjust the monitor resolution setting in Windows 7: screen are too 1. large or too small, or the images are fuzzy. Click Start, and then click Control Panel. 2. Under Appearance and Personalization, click Adjust Screen Resolution. 3. Adjust resolution as necessary, and then click Apply. NOTE: In addition to the information listed here, also refer to the documentation that came with your monitor.
Keyboard and mouse (with cable) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of commands and your computer, and then restart your computer. typing are not recognized by the computer. Mouse (with Unplug and reconnect the mouse cable to your computer. cable) does not work or is not If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse detected. cable, and then restart the computer.
Keyboard and mouse (wireless) Symptom Possible solution Wireless ● during initial setup or for re-synchronization. mouse does not work or is Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) keyboard or ● not detected. Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it.
Speakers and sound Symptom Possible solution Volume is very Ensure that you connected the speakers to the Audio Out (lime green) connector on the back low or of the computer. (Additional audio connectors are used for multiple-channel speakers.) unsatisfactory. Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the non-powered speakers with powered speakers. No sound is produced. For Windows 7: 1.
Symptom Possible solution I cannot connect For Windows 7: to the Internet. 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Network and Internet, click Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC).
Updating device Complete the following procedure to update a driver, or to revert to an earlier version of the drivers driver if the new one does not solve your problem: 1. Click Start. 2. Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3. Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-ROM drives). 4. Double-click the specific item (for example, HP DVD Writer 640b). 5.
Software program If any of your factory-installed software programs or hardware drivers are damaged, you and hardware can reinstall it by using the Recovery Manager program (select models only). driver reinstallation NOTE: Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs. Before you uninstall a program, be sure you have a way to reinstall it.
Maintenance It is important that you perform simple maintenance of your computer to ensure that it works at peak performance. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that accumulate and slow down your system. Also, check for programs you no longer need and uninstall them. Defragmentation Run Disk Defragmenter to keep your hard disk in good condition and improve system performance.
Keeping Keeping your computer system free of dust, dirt, and heat will prolong its life. Dust, pet hair, and the other particles can build up, creating a blanket effect; as a result, components can overheat, or, in computer the case of the keyboard and mouse, not work smoothly and effectively. Check your system once a free of month for visible signs of dust and debris, and clean it about once every three months. Visit dust, http://www.hp.com/support for additional cleaning instructions.
System recovery System Recovery completely erases and reformats the hard disk drive, deleting all data files you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase.
System Recovery CAUTION: System Recovery deletes all data and programs you created or installed. from the Windows Back up any important data to a removable disc or USB flash drive. 7 Start Menu If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery. 1. Turn off the computer. 2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. 4. Turn on the computer.
System Recovery CAUTION: System Recovery deletes all data and programs you created or installed. at system startup Back up any important data to a removable disc or USB flash drive. If Windows 7 is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hold the Power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3.
System Recovery CAUTION: System Recovery deletes all data and programs you created or installed. from recovery Back up any important data to a removable disc or USB flash drive. media To create recovery media, see Creating recovery media under System recovery on page 18. To perform a System Recovery using recovery media: 1. If the computer is working, create a backup DVD or backup USB flash drive containing all the data files you want to save, and then remove the backup media from the drive tray. 2.
Choosing ● recovery media To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank DVD+R or DVD-R discs. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● If you are creating recovery discs, be sure to use high-quality discs to create your set of recovery discs. It is normal for discs to be rejected if they are not defect-free.
Creating recovery To create recovery discs: media 1. Close all open programs. 2. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. If prompted, click Yes to allow the program to continue. 3. Select Create recovery media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2). To create a recovery USB flash drive: 1. Close all open programs. 2.
● Purchase date Please take a moment to write down your product information for future reference. The first four items on the list (model number, product number, serial number, and software build number) can be viewed by pressing the Ct rl+Alt+S keys on the keyboard at the same time. Support information Don’t forget to register! Go to: http://www.hp.com/apac/register. Where to get help Follow these steps when you need help 1.
Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will assist you. This must be done first before attempting to upgrade your system.
computer. After thirty (30) days, there may be a charge, but the helpful support is still available. And, if necessary: get repair If your computer needs to be repaired or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days.
