HP Data Protector A.06.00 additional writers and HP StorageWorks Disk Array XP support for Microsoft Volume Shadow Copy Service integration

• See http://www.hp.com/support/manuals for an up-to-date list of supported
versions, platforms, and other information.
Checks and verifications
• On the application and backup systems, examine system errors reported in:
Data_Protector_home\log\debug.log
Backup problems
Problem
Microsoft Exchange Server 2003 writer backup failed.
When you start a backup of a Microsoft Exchange Server 2003 Writer, the following
error is displayed:
[MAJOR]: Writer ‘Microsoft Exchange Writer’ failed to prepare files
for backup.
The reason may be the failure of the previous backup and, due to a Microsoft
Exchange Server 2003 issue, the Exchange Server Writer could not perform a proper
cleanup.
Action
Restart the Information Store.
For more information, see the web page http://support.microsoft.com/kb/945424/
en-us.
Problem
Microsoft Exchange Server 2003 aborts the backup if the shadow copy creation takes
over 20 seconds.
If an Exchange Server 2003 Writer is being backed up, the session can fail with
VSSBAR reporting:
Snapshot could not be created.
In the application event log on the application system, the following event is recorded:
Integrating Microsoft Volume Shadow Copy Service with Data Protector58