HP Data Protector A.06.00 additional writers and HP StorageWorks Disk Array XP support for Microsoft Volume Shadow Copy Service integration

4. On the passive node, use the Resume-StorageGroupCopy cmdlet to resume
the storage group copy.
Troubleshooting
This sectionchapter lists problems you might encounter when using the Data Protector
Microsoft Volume Shadow Copy integration.
For general Data Protector troubleshooting information, see the HP OpenView Storage
Data Protector Troubleshooting Guide.
Before you begin
• Ensure that the latest official Data Protector patches are installed. See the online
Help index: “patches” on how to verify this.
• See the HP OpenView Storage Data Protector Product Announcements, Software
Notes, and References for general Data Protector limitations, as well as recognized
issues and workarounds.
• See http://www.hp.com/support/manuals for an up-to-date list of supported
versions, platforms, and other information.
Checks and verifications
• On the application and backup systems, examine system errors reported in:
Data_Protector_home\log\debug.log
• With the XP integration, ensure that RAID Manager Library is correctly installed
on both the application and backup systems. In addition, check if the
libsvrrm.dll file exists in the RMLIB_home directory.
Common problems
Problem
Backup or instant recovery aborts due to VDS problems.
A backup or instant recovery session aborts with the following error:
Failed to load VDS service.
This error can appear as a result of abnormal termination of a VDS service.
HP Data Protector A.06.00 additional writers and HP StorageWorks Disk Array XP
support for Microsoft Volume Shadow Copy Service integration 129