HP OneView 1.10 User Guide

31.6.8 Cannot restart or shut down appliance
Possible cause and recommendationSymptom
Internal server error
Minimum required privileges: Infrastructure administrator
1. Retry the shutdown action.
2. If the problem persists, create a support dump.
3. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see “How to contact HP” (page 269).
The appliance did not
shut down
Internal server error
Minimum required privileges: Infrastructure administrator
1. Retry the restart action.
2. If the problem persists, create a support dump. For information, see “Create a support dump
file” (page 231).
3. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see “How to contact HP” (page 269).
Cannot restart the
appliance after a
shutdown
238 Troubleshooting