HP OneView 1.10 Release Notes
3 Known limitations
The following are known limitations for using HP OneView.
3.1 Appliance upgrade
• Deleting local users can adversely affect subsequent backup and restore operations.
After upgrading to v1.10, attempting to delete local user accounts can fail intermittently with
the message “500 Internal Server Error”.
Once this error occurs, any subsequent attempts to backup and restore the appliance onto
the same virtual machine will fail.
• Resolution: If your appliance backup was taken after a user account failed to delete cleanly,
do the following to guarantee a successful restore operation:
1. Install a new v1.10 virtual appliance.
2. Perform the restore operation to that appliance.
After receiving the "Internal Server Error 500" message, manually delete the user using the
following steps:
1. Use the REST API to edit the user account.
Make a change to any field in the user account. You cannot perform this operation from
the graphical user interface (UI).
For example, perform the following REST PUT request:
Auth: <your authentication token>
X-Api-Version: 100
{
"type" : "UserAndRoles",
"emailAddress" : "testUser@hp.com",
"enabled" : "true",
"mobilePhone" : "303-555-1212",
"officePhone" : "303-555-1212",
"password" : "1234ABCD",
"replaceRoles" : "true",
"roles" : ["Infrastructure administrator"],
"userName" : "testUser"
}
2. Delete the user.
You can use the UI or the REST API at this point. An example REST API for delete:
DELETE https://example.com/rest/users/testUser
Auth: <your authentication token>
X-Api-Version: 100
3.1 Appliance upgrade 11