OFFICEJET PRO X476 AND X576 MFP SERIES User Guide
HP Officejet Pro X476 and X576 MFP Series User Guide
Copyright and License Trademark Credits © 2012 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics ................................................................................................................................................ 1 Product overview .................................................................................................................................. 2 HP Officejet Pro X476 MFP Series models ......................................................................... 2 HP Officejet Pro X576 MFP Series models ........................
Connect the product to a wireless network using the Wireless Setup Wizard ................... 34 Connect the product to a wireless network using WPS ..................................................... 34 Install the software for a wireless product currently on the network .................................. 35 Manually connect the product to a wireless network ......................................................... 35 4 Use the product with Windows ........................................................
Supported paper sizes ....................................................................................................................... 50 Supported paper types and tray capacity ........................................................................................... 53 Load paper trays ................................................................................................................................ 55 Load Tray 1 (multi-purpose tray on left side of the product) ......................
Print colored text as black (grayscale) with Windows ........................................................ 86 Print on special paper or labels with Windows .................................................................. 86 Print the first or last page on different paper with Windows ............................................... 88 Scale a document to fit page size with Windows ............................................................... 91 Add a watermark to a document with Windows ..............
Adjust the lightness or darkness for copies ..................................................................... 115 Define custom copy settings ............................................................................................ 116 Set the paper size and type for copying on special paper ............................................... 116 Copy photos .....................................................................................................................................
Fax logs and reports ........................................................................................................ 157 Change error correction and fax speed ........................................................................... 158 Solve problems sending faxes ......................................................................................... 158 Solve problems receiving faxes .......................................................................................
Step 1: Check that the product power is on ..................................................................... 186 Step 2: Check the control panel for error messages ....................................................... 186 Step 3: Test print functionality ......................................................................................... 186 Step 4: Test copy functionality .........................................................................................
Solve network problems .................................................................................................. 216 Solve wireless network problems ..................................................................................................... 218 Wireless connectivity checklist ........................................................................................ 218 The control panel displays the message: The wireless feature on this product has been turned off ..........................
Ozone production ............................................................................................................................. 237 Power consumption .......................................................................................................................... 238 Paper use ......................................................................................................................................... 238 Plastics ...........................................................
Notice to users of the German telephone network .......................................................... 251 Vietnam Telecom wired marking for ICTQC Type approved products ............................ 251 Additional statements for wireless products ..................................................................................... 251 FCC compliance statement—United States .................................................................... 251 Notice to users in the US and Canada ......................
1 ENWW Product basics ● Product overview ● Environmental features ● Accessibility features ● Product views 1
Product overview HP Officejet Pro X476 MFP Series models Officejet Pro X476dn models Paper handling: CN460A ● Tray 1 (50-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Tray 2 (500-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Optional Tray 3 (500- sheet capacity for 75 GSM or 20 lb. Bond paper) ● ADF Feeder Tray (50- sheet capacity for 75 GSM or 20 lb. Bond paper) ● Standard output bin (250- sheet capacity for 75 GSM or 20 lb.
HP Officejet Pro X576 MFP Series models Officejet Pro X576dw models Paper handling: CN462A ● Tray 1 (50-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Tray 2 (500-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Optional Tray 3 (500- sheet capacity for 75 GSM or 20 lb. Bond paper) ● ADF Feeder Tray (50- sheet capacity for 75 GSM or 20 lb. Bond paper) ● Standard output bin (250- sheet capacity for 75 GSM or 20 lb.
Copies multiple pages per sheet Save paper by copying two pages of an original document side-by-side on one sheet of paper. Recycling Reduce waste by using recycled paper. Recycle ink cartridges by using the HP Planet Partners return process. Energy savings Sleep modes and timer options enable this product to quickly go into reduced power states when not printing, thus saving energy.
Product views Front view 1 2 3 4 11 5 10 9 6 8 7 1 Document feeder cover, provides access for clearing jams 2 Document feeder input tray 3 Document feeder input tray extension 4 Document feeder output bin 5 Output bin extension 6 Output bin 7 Tray 2 - Main paper tray 8 On/Off button 9 Ink cartridge door 10 Color touch screen control panel 11 USB 2.
Back view 6 1 5 4 3 6 1 Left door (access for clearing jams) 2 Tray 1 (Multi-purpose tray) 3 Power connection 4 Hi-Speed USB 2.
Interface ports 1 2 3 4 1 Fax line port 2 Ethernet port 3 USB Host port accepts USB storage devices for Scan-to-USB and Plug and Print. NOTE: A USB Host port is also located on the front of the product behind the control panel. 4 ENWW USB Device port accepts a USB cable from a PC (alternative to Network and Wireless connections).
Serial number and model number location Open the ink cartridge door to view the serial number and product model number label.
Control panel layout Jan 00 00 00:00a 1 Display and touch screen area 2 Help button: provides access to the product help system 3 Right arrow button: moves the cursor to the right or moves the display image to the next screen NOTE: 4 Cancel button: cancels the current job or exits the current screen. NOTE: 5 This button illuminates only when the current screen can use this feature.
Buttons on the Home screen The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. Jan 00 00 00:00a 1 Web Services button: provides quick access to HP Web Services features, including HP ePrint. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.
8 Status display. When the product is idle, this area of the control panel displays the time and date and allows for access to the time and date settings by touching this area. When the product is processing a job, job status information replaces the time and date display. 9 Fax 10 Copy button: provides access to the fax feature. button: provides access to the copy feature. From the Home screen you can touch the right arrow button of the Control Panel to access the USB Doc Print 按钮 and Setup button.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, press the Help button in the upper-right corner of the control panel. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing paper jams.
2 Control panel menus ● Copy menu ● Fax menus ● Scan menus ● Apps ● Plug and Print ● Setup Menu Copy menu To access these features, touch the Copy NOTE: button, from the Control Panel. Settings that you change with this menu expire 2 minutes after the last copy completes. Menu item Sub-menu item Number of Copies (1–99) Specifies the number of copies Two-Sided 1-Sided to 1-Sided Copy* Specifies the duplex setting for copies.
Menu item Sub-menu item Sub-menu item Description Settings HP Copy Fix On Enhances printouts by removing dark edges and fixing page skew problems for black and white copies. Off* ID Copy On Off* Resize Actual* Copies both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. Resizes the copy. Full Page=91% Fit to Page Legal to Letter=72% A4 to Letter=91% Custom Size 2 on 1 Quality Presentation Sets the copy quality.
Fax menus To open these menus, touch the Fax button. Menu item Sub-menu item Sub-menu item Description Settings Resolution Standard Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Fine* Very Fine Photo Lighter/Darker Fax Send Original Sets the brightness level of the fax.
Scan menus To open these menus, touch the Scan Menu item button. Sub-menu item Sub-menu item Description Computer Scans to a computer that is on the same network or connected to the product Memory Device Scans to a USB drive connected to the product. Network Folder Scans to a folder or directory on the network. Email Sends the scan to a specified email address.
Menu item Sub-menu item Sub-menu item Description Paper Size Automatic* Specifies the size of the page to use for the scanned file. The default page size will vary depending on your country. Letter (8.5 x 11in.) Legal (8.5 x 14in.) 4x6 5x7 Set as New Defaults Saves any changes you have made to this menu as the new defaults. Apps Use the Apps menu to enable Web Services on the product and use HP ePrint and print Apps.
Fax Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Speed-Dial Setup Add/Edit Speed-Dial Sub-menu item Description Configures stored individual and group contact fax information. Group Speed-Dial Delete Speed-Dial Print Speed-Dial Basic Fax Setup Fax Header Enter your name. Enter your fax number. Two-Sided Fax Print Print on 1 Side* Sets the identifying information that is sent to the receiving product.
Menu item Sub-menu item Sub-menu item Description HP Digital Fax View Settings To use the HP Digital Fax feature, set it up using the software that came with the product and a computer that is connected to the same network as the product. Fax Print Disable HP Digital Fax Advanced Fax Setup Distinctive Ring Ring Pattern Detection If you have distinctive ring phone service, use this item to configure how the product responds to incoming calls.
Menu item Sub-menu item Sub-menu item Description Error Correction Mode On* The error correction mode allows the sending device to retransmit data if it detects an error signal. Off Confirm Fax Number On Sets whether the product confirms a fax number before sending. Off* Fax Speed Fast (33600 bps)* Sets the fax communication speed. Medium (14400 bps) Slow (9600 bps) Fax forwarding On (Print and Forward) Forwards the fax to another fax machine.
Network Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. NOTE: Wireless menu options are only available on products that support wireless connectivity. For more information, refer to the Product Basics chapter of this user guide. Menu item Sub-menu item Wireless Menu (wireless products only) On Sub-menu item Description Enables or disables the wireless network feature.
Menu item Sub-menu item Sub-menu item Legacy Default IP On Description Off Restore Network Defaults 22 Chapter 2 Control panel menus Resets all network configurations to their factory defaults.
HP Digital Solutions Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Digital Solution Setup Wizard Description Guides you through the steps to set up HP Digital Solutions Device Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting.
Menu item Sub-menu item Sub-menu item Sub-menu item Description Paper Selection Tray 1 Default paper size Sets the default media size and type for each tray. Tray 2 Letter (8.5 x 11in.) Tray 3 A4 (297 x 210 mm) ... For a complete list of paper sizes, see Supported paper sizes. Default paper type Plain Paper Premium Inkjet ... For a complete list of paper sizes, see Supported paper types and tray capacity. Default Paper in Tray Tray 1 Default Paper Size Letter (8.5 x 11in.
Menu item Sub-menu item Sub-menu item Sub-menu item Description Default Paper Type Plain Paper Sets the paper type for printing internal reports, faxes, or any print job that does not specify a type. Premium Inkjet ... For a complete list of paper sizes, see Supported paper types and tray capacity. Tray 3 Default Paper Size Letter (8.5 x 11in.) Sets the default paper size for the optional Tray 3. A4 (297 x 210 mm) ... For a complete list of paper sizes, see Supported paper sizes.
Menu item Sub-menu item Sub-menu item Sleep after Standby 15 Minutes After Standby Sub-menu item Description Determines when to put the product to sleep after it has been put into Standby mode. 30 Minutes After Standby 1 hour After Standby 2.hours.after.stan dby* Schedule On/Off Schedule On Schedule Off Print Settings Personality Automatic* PCL5 Only Schedules a time to automatically turn the product on or off. Sets the printer language.
Tools menu Use the Tools menu to improve the product's print quality and view estimated ink levels. Menu item Description Display Estimated Ink Levels Displays a graph of how much ink has been consumed for each cartridge. Clean Printhead Use this feature to clean, adjust, and align the printheads. Follow the on-screen instructions to correctly improve the product's print quality. Cartridge Chip Information The cartridge chip stores anonymous information about the usage of the product.
Print Reports menu Use the Print Reports menu to print reports that provide information about the product. Menu item Sub-menu item Description Printer Status Report Prints current product information, cartridge status, and more assistance. Print Quality Report Prints a quality test that will help you diagnose minor print issues Usage Page Shows a count of all paper sizes that have passed through the product; lists whether they were monochrome or color, simplex or duplex, and reports the page count.
3 Connect the product ● Connect the product using a USB cable ● Connect the product to a network ● Install the product on a wireless network (wireless models only) Connect the product using a USB cable This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. CD installation 1. Quit all open programs on the computer. 2.
Connect the product to a network Supported network protocols To connect a networking-equipped product to a network, you need a network that uses one or more of the following protocols. ● TCP/IP (IPv4 or IPv6) NOTE: While this product can be used over IPv6 networks, a product software installation from the CD is not supported over IPv6 networks.
3. Find the IP address on the network configuration report. Printer Status Report [ [ [ [ [ [ [ [ Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen instructions. 4. When prompted, select the Wired Network - Connect the printer to your network using an Ethernet cable. option, and then click the Next button. 5. From the list of available printers, select the printer that has the correct IP address. 6.
Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network so unauthorized users cannot change the product settings. 1. Type the product IP address into the address line of a Web browser. Click the Settings tab, click Security, and then click the Password Settings link. NOTE: If a password has previously been set, you are prompted to type the password.
Link speed and duplex settings NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
Install the product on a wireless network (wireless models only) Before installing the product software, make sure the product is not connected to the network using a ehternet cable. If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network settings from your system administrator, or complete the following tasks: ● Obtain the wireless network name or service set identifier (SSID). ● Determine the security password or encryption key for the wireless network.
Install the software for a wireless product currently on the network If the product already has an IP address on a wireless network and you want to install product software on a computer, complete the following steps. 1. From the product control panel, print a configuration page to obtain the product IP address. 2. Install the software from the CD. 3. Follow the on-screen instructions. 4. When prompted, select the Wireless- Connect the printer to your wireless network and internet.
36 Chapter 3 Connect the product ENWW
4 Use the product with Windows ● Supported operating systems and printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems: Recommended software installation Print and scan drivers only ● Windows XP (32-bit, Service Pack 2 or higher) ● Window
HP PCL 6 driver (This print driver is provided on the in-box CD and is also available from http://www.hp.com/go/ support.) HP UPD PS driver (This print driver is available for download from www.hp.com/go/upd) HP UPD PCL 5 (This print driver is available for download from www.hp.com/go/upd) HP UPD PCL 6 (This print driver is available for download from www.hp.com/go/upd) 38 ● Provided as the default driver. This driver is automatically installed unless you select a different one.
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP Officejet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
settings anywhere else in the printing software, but will be applied if no conflicting command is sent with a print job. You can change most of the print settings here. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.
Remove the printer driver from Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start, Control Panel, and then Programs and Features. 2. Find and select the product from the list. 3. Select the Uninstall/Change option. Windows 7 1. Click Start, Control Panel, and then under the Programs heading, click Uninstall a program. 2.
42 Chapter 4 Use the product with Windows ENWW
5 Use the product with Mac ● Supported operating systems and printer drivers for Mac ● Software for Mac computers ● Priority for print settings for Mac ● Change printer-driver settings for Mac ● Remove the printer driver from Mac operating systems ● Supported utilities for Mac ● Fax with Mac ● Scan with Mac ● Solve problems with Mac Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems: ● Mac OS X 10.6 and later NOTE: See www.hp.
Open the HP Utility Use any of the following methods to open the HP Utility: ● From the dock, click HP Utility. ● From Applications, open the Hewlett-Packard folder, and then click HP Utility. ● Click the Utility tab of the Options and Supplies panel from Print and Fax. HP Utility features Use the HP Utility software to perform the following tasks: 44 ● Obtain information about supplies status. ● Obtain information about the product, such as the firmware version and the serial number.
Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
Remove the printer driver from Mac operating systems You must have administrator rights to remove the software. 1. Open System Preferences. 2. Select Print & Scan. 3. Highlight the product. 4. Click the minus (-) symbol to delete the print queue. Supported utilities for Mac HP Embedded Web Server The product is equipped with the HP Embedded Web server, which provides access to information about product and network activities. Access the HP Embedded Web Server from the HP Utility.
6. In the Fax Information area, enter the fax number of one or more recipients. Other Fax Options may also be available, including Preview, Color or Black & White, Layout, Paper Handling, and Scheduler settings. NOTE: If you need to include a dialing prefix, enter it in the Dialing Prefix field. 7. Click Fax. Scan with Mac Use the HP Scan software to scan images to a Mac computer. If you have installed an HP driver for your product that supports scanning, use the following steps to scan: 1.
Scan using Apple Preview 1. Click the Apple Preview icon in the dock, or open Preview from the Applications folder. 2. From the Preview File menu, select the Import from Scanner option. NOTE: If your product connects to a network, select the Include Networked Devices option, and then select the Import from Scanner option from the Preview File menu to display your networked product in the list. 3. Select your product from the list. The scan interface opens.
6 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure trays Understand paper use HP Officejet inks for business are specifically developed for use with HP printheads. Unique ink formulations help extend the life of the printheads and enhance reliability.
Media type Do Do not Envelopes ● Store envelopes flat. ● ● Use envelopes where the seam extends all the way to the corner of the envelope. Do not use envelopes that are wrinkled, nicked, stuck together, or otherwise damaged. ● Do not use envelopes that have clasps, snaps, windows, or coated linings. ● Do not use labels that have wrinkles or bubbles, or are damaged. ● Do not print partial sheets of labels. ● Use only labels that have no exposed backing between them.
Table 6-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Oficio 8.5 x 13 (8.5 x 13 inches) Oficio 216x340 mm 216 x 340 mm Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.3 x 11.7 inches) Executive 184 x 267 mm (7.25 x 10.5 inches) Statement 140 by 216 mm (5.5 x 8.5 inches) A5 148 x 210 mm (5.8 x 8.3 inches) A6 105 x 148.5 mm (4.13 x 5.83 inches) B5 (JIS) 182 x 257 mm (7.17 x 10.
Table 6-2 Supported envelopes (continued) Size Dimensions Envelope C6 114 x 162 mm (4.5 x 6.4 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Japanese Envelope Chou #3 120 x 235 mm (4.7 x 9.3 inches) Japanese Envelope Chou #4 90 x 205 mm (3.5 x 8.1 inches) Tray 1 Tray 2 Tray 3 Automatic duplex printing Tray 1 Tray 2 Tray 3 Automatic duplex printing Tray 1 Tray 2 Tray 3 Automatic duplex printing Table 6-3 Supported cards Size Dimensions 3x5 (76.
Table 6-4 Supported photo media (continued) Size Dimensions Japanese Postcard (100 x 148 mm) (3.9 x 5.8 inches) Custom Minimum: (3 to 5 inches) Maximum: (8.5 to 14 inches) Tray 1 Tray 2 Tray 3 Automatic duplex printing Width: (3 to 8.5 inches) Width: (4 to 8.5 inches) Width: (4 to 8.5 inches) Length: (5 to 14 inches) Length: (8.27 to 11.7 inches) Length: (8.
Table 6-6 Tray 1 (multi-purpose) on left side of the product (continued) Paper type Weight ● Envelope ● Heavy Envelope ● Labels 1 Capacity1 Paper orientation Up to 7 envelopes or labels Side to be printed on face-down, with the top edge toward the product Capacity can vary depending on paper weight and thickness, and environmental conditions.
Load paper trays Load Tray 1 (multi-purpose tray on left side of the product) 1. Open Tray 1. 2. Pull out the extension tray. 3. Extend the paper guides fullyand then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side to be printed on face-down and top of page toward the front of the tray.
Load Tray 2 or optional Tray 3 1. Pull the tray out of the product. 2. Slide open the paper length and width guides. 3. Place the paper in the tray and make sure that it is flat at all four corners. Slide the side paper width guides so that they align with the paper-size marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray. NOTE: Place the paper into the tray with the side to be printed on face-up.
4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product. Load the document feeder The document feeder holds up to 50 sheets of 75 g/m2 (20 lb bond) paper. CAUTION: To prevent damage to the product, do not load an original document that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder.
1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. Configure trays By default, the product pulls paper from Tray 2. If Tray 2 is empty, the product pulls paper from Tray 1, or Tray 3 if it is installed. Configuring a tray on this product changes the speed settings to obtain the best print quality for the type of paper that you are using.
Paper use Configure the product Print Occasionally use special paper, such as heavy paper or letterhead, from a tray that usually contains plain paper. Load special paper in Tray 1. From the software program print dialog, choose the paper type that matches the special paper loaded in the tray before sending the print job. Select Tray 1 as the Paper Source from the Paper/ Quality tab (Windows) or Paper Feed menu (Mac). Frequently use special paper, such as heavy paper or letterhead, from one tray.
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7 Ink cartridges The information contained herein is subject to change without notice. For the latest User Guide information go to www.hp.com/support.
Supplies views Ink cartridge view 1 1 Metal connector and ink nozzle. Do not touch. Fingerprints may cause supply error messages. Dust may also cause supply error messages; do not leave ink cartridges outside the product for prolonged periods of time. Manage ink cartridges Correctly using, storing, and monitoring the ink cartridge can help ensure high-quality print output.
Modify the Low on Ink Warning Level settings from the control panel You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new ink cartridge. 1. From the Home screen on the control panel, touch the Setup 2. Touch the Device Setup menu item. 3. Touch the Ink Low Warning Level item. 4. Select from the following options: button. ● Select Automatic to keep the default low ink warning.
Your ink cartridge might not be a genuine HP ink cartridge if you notice the following: ● The supplies status page indicates that a used or counterfeit supply is installed. ● You are experiencing a high number of problems with the ink cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).
3. Grasp the edge of the old ink cartridge and then pull the cartridge straight out to remove it. 4. Remove the new ink cartridge from the packaging. 5. Do not touch the metal connector of the ink cartridge. Fingerprints on the connector can cause print-quality problems.
6. Insert the new ink cartridge into the product. 7. Close the ink cartridge door. 8. Place the old ink cartridge in the box and refer to HP's recycling instructions at http://wwww.hp.com/recycle. Solve issues with supplies Check the ink cartridges If you are experiencing print quality problems, see Improve print quality on page 203. NOTE: If you are using a General Office print setting, the printing might appear light.
quality. If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge. NOTE: If you replace a non-HP ink cartridge with a genuine HP ink cartridge, the printhead may still contain non-HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP ink cartridge. Interpret the Print Quality Page 1. On the control panel, touch the Setup 2.
68 Section Ink cartridge 3 Magenta 4 Yellow ● If dots or streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is probably causing the problem.
Interpret control panel messages for supplies Use SETUP cartridges Description The SETUP cartridges have been removed before the product has completed initialization. Recommended action Use the SETUP cartridges that came with your product for product initialization. Do not use SETUP cartridges Description SETUP cartridges cannot be used after the device has been initialized. Recommended action Remove and install non-SETUP cartridges.
Recommended action No action necessary. Incompatible Description You have installed an ink cartridge that is intended for use in a different HP product model. The product will NOT function with this print cartridge installed. Recommended action Install the correct ink cartridge for this product. Install [color] cartridge Description This message can appear during the initial set up of the product and may also appear after the initial set up of the product has been completed.
Recommended action You have a used, but still genuine, HP cartridge installed. No action required.
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8 Print ● Print tasks (Windows) ● Print tasks (Mac) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Use HP ePrint ● Use the HP ePrint Mobile Driver ● AirPrint ● Connect the printer with HP Wireless Direct ● Plug and Print USB Drive printing Print tasks (Windows) The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu.
Get help for any printing option with Windows 1. 74 Click the Help button to open the online Help.
Change the number of print copies with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. 76 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 78 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper.
80 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job.
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 82 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Set Advanced color options with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Ink Settings button. 6.
Create a printing preset 1. On the File menu, click the Print option. 2. Select the product from the printer list. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File menu, click the Print option. 2. Select the product from the printer list. 3. In the Presets menu, select the printing preset.
4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. Print on both sides of the page (duplex printing) with Mac Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. 2.
Additional print tasks (Windows) Cancel a print job with Windows 1. If the print job is currently printing, cancel it by touching the Printing display near the that becomes available on the bottom of the product control panel, and then touch the Cancel right-side of the control panel. NOTE: Cancelling a job clears the job that the product is currently processing. If more than one process is running, repeat step one to cancel the other jobs. 2.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper with Windows 1. 88 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.
90 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button.
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Additional print tasks (Mac OS X) Cancel a print job with Mac 1. If the print job is currently printing, cancel it by touching the Printing display near the that becomes available on the bottom of the product control panel, and then touch the Cancel right-side of the control panel.
Change the paper size and type with Mac 1. On the File menu in the software program, click the Print option. 2. Select a size from the Paper Size drop-down list. 3. Open the Paper/Quality panel. 4. Select a type from the Media Type drop-down list. 5. Click the Print button. Resize documents or print on a custom paper size with Mac Mac OS X 10.6 and later 1. On the File menu, click the Print option. Use one of these methods. 2.
NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services b. Touch the Enable Web Services button. button. 2. From the HP Web Services menu, touch the Display E-Mail Address button to display the product's e-mail address on the control panel. 3.
Go to www.hp.com/go/eprintmobiledriver for drivers and information. Supported operating systems ● Windows® XP (32-bit, SP 2 or greater) NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system. ● Windows Vista® (32-bit and 64-bit) ● Windows 7 (32-bit and 64-bit) ● Windows .Net 3.5 SP1 NOTE: Windows .Net 3.5 is installed if you are not using the Add Printer wizard. ● Mac OS X v10.5 and v10.
Connect the printer with HP Wireless Direct Connect a computer, smart phone, tablet, or other Wi-Fi capable device directly to your HP printer with HP Wireless Direct. With an HP Wireless Direct connection you can print wirelessly, without a router, from your Wi-Fi capable devices. ● HP printing software is required for printing over Wireless Direct from a computer. A compatible printing application is required for printing over Wireless Direct from a smart phone or tablet.
Connect and print from a WiFi capable computer over a wireless router and Wireless Direct 1. Setup and install your printer over a wireless router. Make sure you can successfully print over your wireless router before proceeding. 2. Turn on your printer’s Wireless Direct connection. ● Press (X476 Series) or touch (X576 Series) the Setup ● Open the Network Setup menu. ● Open the Wireless Direct menu.
● Open the Wireless Direct menu. ● Select On to enable Wireless Direct connections or select On With Security to enable secure, Wireless Direct connections to the printer. 2. Turn on your computer’s Wi-Fi capability. 3. From your computer, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X576. 4. From your computer, configure the printer software to print over Wireless Direct. a.
1. Insert the USB drive into the USB port on the front or back of the product. The Plug and Print menu opens. 2. Select a document from the list of documents and folders on the USB device. 3. Touch the Settings button to modify the print settings for the job, if necessary. 4. Touch Start Black or Start Color to start the print job. 5. To scan a document and save it as a .JPEG or .PDF file onto the USB drive, load the document onto the scanner glass or into the document feeder.
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9 Color ● Adjust color ● Use the HP EasyColor option ● Match colors to your computer screen ● Print fade- and water-resistant prints Adjust color Manage color by changing the settings on the Color (Windows) and Color Options tab (Mac) in the printer driver. Change the color theme for a print job ENWW 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac) and uncheck HP EasyColor. 4.
● Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme. ● None: No color theme is used. Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click the Print item. 2. Click Properties or Preferences (Windows). 3.
NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6. Click OK so save your adjustments and close the window, or click Reset to return the settings to the factory defaults (Windows). 7. Click the Print in Grayscale option (Windows) or Print Color as Gray (Mac) to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing.
If you are using the HP Postscript printer driver for Mac, HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results. In the following example, the images on the left were created without using the HP EasyColor option. The images on the right show the enhancements that result from using the HP EasyColor option.
Many factors can influence your ability to match printed colors to those on your monitor: ● Print media ● Printer ink ● Printing process (inkjet, press, or laser technology, for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Printer drivers ● Computer operating systems ● Monitors ● Video cards and drivers ● Operating environment (humidity, for example) Keep these factors in mind when colors on your screen do not perfectly match your pri
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10 Copy ENWW ● Use copy functions ● Copy settings ● Copy photos ● Copy mixed size originals ● Copy on both sides 109
Use copy functions Copy 1. Load the document onto the scanner glass or into the document feeder. CAUTION: When using the document feeder, ensure there are no staples in your document. CAUTION: When performing a copy, ensure the scan lid is closed. 2. From the Home screen, touch the Copy 3. Touch the Black or Color button to start copying. button. Multiple copies 110 1. Load the document onto the scanner glass or into the document feeder. 2.
3. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. 4. Touch the Black or Color button to start copying. Copy a multiple-page original ENWW 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy 4. Touch the Black or Color button to start copying. button.
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time. 1. Load the document onto the scanner glass. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then touch ID Copy. 4.
Cancel a copy job 1. Touch the Cancel button on the product control panel. NOTE: Use the Cancel button if the current job screen has not timed out. You can also cancel the job from the queue of the status bar. 2. Remove the remaining pages from the document feeder. Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then touch the Reduce/Enlarge button.
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then touch the Collate button to select. 4. Touch the Black or Color button to start copying. Copy settings Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance.
3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4. Dry the glass and white plastic with a chamois or a cellulose sponge to prevent spotting. 5.
Define custom copy settings When you change the copy settings at the control panel, the custom settings remain in effect for approximately 2 minutes after the job completes, and then the product returns to the default settings. button from the Home screen. To immediately return to the default settings, press the Cancel Print or copy edge-to-edge The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x 13.7 in), leaving a 4.
Copy photos NOTE: Copy photos from the scanner glass, not from the document feeder. 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass, and close the scanner lid. 2. From the Home screen, touch the Copy 3. Touch the Settings button, and then scroll to and touch the Enhancements button. 4. Touch the Mixed button. 5. Touch the Black or Color button to start copying. button.
2. Place one page of the original document face down in the upper left corner of the scanner glass. 3. From the Home screen, touch the Copy 4. Touch the Settings button, and then scroll to and touch the Tray Selection button. 5. From the list of paper sizes, touch the name of the paper size that is loaded in the tray. 6. Touch the Black or Color button to start copying. 7. Repeat these steps for each page. button. Copy on both sides Copy on both sides automatically 1.
4. Select the duplexing option that you want to use. For example, to copy a two-sided original with two-sided output, select the 2-Sided to 2Sided option. 5. Touch the Black or Color button to start copying.
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11 Scan ENWW ● Use scan functions ● Scan settings ● Scan a photo to USB 121
Use scan functions Use the product to scan a document from the scanner glass or document feeder. CAUTION: When using the document feeder, ensure there are no staples in your document. CAUTION: For best scan quality, close scanner lid before you turn on the printer. This will allow the scanner to calibrate. Scan methods Perform scan jobs in the following ways. ● Scan to a USB drive from the product control panel.
● Select the folder for your HP printer. ● Select HP Scan. 3. Select a scan shortcut. Make changes to the scan settings, if needed. 4. To start the scan, click Scan. Mac OS X 1. Load your original print-side down on the left–rear corner of the glass or print-side up in the ADF. 2. Double-click the HP Scan icon. This icon is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. 3. Follow the prompts to complete the scan.
From the Windows control panel, in the Cameras and Scanner folder (located inside the Hardware and Sound folder for Windows Vista and Windows 7), double-click the product icon. This opens the standard Microsoft WIA Wizard, which enables you to scan to a file. Scan by using optical character recognition (OCR) software To import scanned text into your preferred word-processing program for editing, open the HP Scan software and select the shortcut named Save as Editable Text (OCR).
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs. NOTE: The default resolution setting is approximately 600 dpi for flatbed scanning and approximately 300 dpi for ADF scanning.
Scan quality Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.
Scan a photo to USB ENWW 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass, and close the scanner lid. 2. Insert a USB storage device into the port on the front or back of the product. 3. From the Home screen, touch the Scan 4. Touch the Scan to USB Drive button. The control panel shows a summary of scan settings. Touch this screen to adjust any settings. 5. Touch the Scan button to scan the document and save it in a folder on the USB flash drive.
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12 Fax ● Set up fax ● Use the phone book ● Set fax settings ● Use fax ● Solve fax problems ● Regulatory information and warranties Set up fax Install and connect the hardware Connect fax to a telephone line ▲ Connect the telephone cable to the line port wall. on the product and to the telephone jack on the The product is an analog device. HP recommends using the product on a dedicated analog telephone line.
5. Select the 12-hour clock or 24-hour clock. 6. Use the keypad to enter the current time, and then touch the OK button. 7. Select the date format. 8. Use the keypad to enter the current date, and then touch the OK button. 9. From the Fax Setup menu, touch the Basic Fax Setup menu, and then touch the Fax Header menu. 10. Use the keypad to enter your name and fax's telephone number when prompted, and then touch the OK button. NOTE: The maximum number of characters for the fax number is 20. 11.
Use speed dials Create and edit speed-dial entries 1. From the product's Home screen, touch the button. Fax Jan 00 00 00:00a 2. Touch the Speed-Dial Setup menu. 3. Touch the Add/Edit Speed-Dial button. 4. Touch an unassigned number from the list. 5. When prompted, use the keypad to enter a number for the entry, and then touch the Next button. 6. Use the keypad to enter a name for the fax number, and then touch the Done button. Delete speed-dial entries 1.
Manage group-dial entries Create and edit group-dial entries 1. Create an individual entry for each fax number that you want in the group. a. From the Home screen, touch the Fax b. Touch the Speed-Dial Setup menu. c. Touch the Add/Edit Speed-Dial button. d. Touch an unassigned number from the list. e. Use the keypad to enter the fax number for the entry, and then touch the Next button. f. Use the keypad to enter a name for the entry, and then touch the Done button. button. 2.
The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you have to dial a number such as 9 to get a telephone line outside of your company telephone system. While this setting is active, you can dial a fax number without the dial prefix by using manual dial. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll to and touch the Dial Prefix button, and then touch the On button. 5.
Set the redial-on-no-answer option If this option is on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Fax Setup menu. 4. Touch the Redial Setup button. 5. Scroll to and touch the No Answer Redial button, and then touch the On button. button.
● Very Fine: This setting is best used for documents that mix text and images. The transmission time is slower than the Fine setting. ● Photo: This setting is best for documents that contain images. The factory-set default resolution setting is Fine. Set the default resolution setting 1. From the Home screen, touch the Fax 2. Touch the Settings button. 3. Touch the Resolution button, and then touch one of the options. button.
number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation. You can unblock blocked fax numbers individually or all at one time. NOTE: The sender of a blocked fax is not notified that the fax failed. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Fax Setup menu. 4.
To set or change the number of rings-to-answer, use the following steps: 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Fax Setup menu. 4. Touch the Rings to Answer button. 5. Use the keypad to enter the number of rings, and then touch the Done button. button. Set distinctive ring Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line.
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Fax Setup menu. 4. Touch the Automatic Reduction button, and then touch the On button. button. Set the fax sounds volume Control the volume of the fax sounds from the control panel. Set stamp-received faxes The product prints the sender identification information at the top of each received fax.
Use fax Fax software Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it will not function through the product modem. Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.
DSL A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This product is not directly compatible with those digital signals. However, if the configuration is specified during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data. NOTE: Not all faxes are compatible with DSL services.
Fax memory Fax memory contents are retained when there is a loss of power The product's NEND memory protects against data loss when a power failure occurs. NAND RAM can maintain its data for years without power applied. Delete faxes from memory Use this procedure if you are concerned that someone else has access to your product and might try to reprint faxes from the memory.
5. The product scans the first page. If the document has multiple pages, load the next page and touch the Yes button. Continue this process until you have scanned all the pages. 6. When you have scanned the last page, touch the No button at the prompt. The product sends the fax. Fax from the document feeder 1. Insert the originals into the document feeder face-up. NOTE: The document feeder capacity is up to 50 sheets of 75 g/m2 or 20 lb paper.
Use speed dials and group-dial entries ENWW 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen, touch the Fax 3. On the keypad, touch the Speed-Dial icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Black or Start Color button. button.
Send a standard fax from the computer You can send a document on your computer as a fax, without printing a copy and faxing it from the printer. NOTE: Faxes sent from your computer by this method use the printer’s fax connection, not your Internet connection or computer modem. Therefore, make sure the printer is connected to a working telephone line and that the fax function is set up and functioning correctly.
You can fax electronic documents from a computer if you meet the following requirements: ● The product is connected directly to the computer or to a network to which the computer is connected. ● The product software is installed on the computer. ● The computer operating system is one that this product supports. Send a fax from the software ENWW 1. Click Start, click Programs (or All Programs in Windows XP), and then click HP. 2. Click the product name, and then click HP Printer Assistant. 3.
Send a fax by dialing from a telephone connected to the fax line Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming. NOTE: The telephone must be connected on the same telephone line as the printer (but through a separate port). 1.
1. Load the document into the document feeder. 2. From the Home screen, touch the Fax button. 3. Touch the Fax Methods button. 4. Touch the Send Fax Later button. 5. Use the keypad to enter the time of day to send the fax. Touch the OK button. 6. Use the keypad to enter the date to send the fax. Touch the OK button. 7. Use the keypad to type the fax number or select one from the phone book/speed-dial list. Touch the OK button.
3. When you hear the dial tone, enter the number by using the keypad on the printer control panel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial, when prompted to enter your PIN, touch Speed Dial to select the speed dial entry where you have your PIN stored. Your fax is sent when the receiving fax machine answers.
Receive a fax Print a fax The product stores about 2MB of memory. This is ~100 black and white A4 pages at FINE resolution. These faxes are stored continuously. Reprinting them does not clear them from the memory. Reprint a fax 1. From the Home screen, touch the Setup 2. Touch the Fax Setup button. 3. Touch the Fax Tools button. 4. Touch the Reprint Faxes button. 5. Touch the entry for the fax that you want to reprint. button.
Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is plugged into the correct port on the back of the product. 2. Check the phone line by using the fax test: a.
4. Verify that the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. 6. ENWW Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If using a VoIP service, change the Fax Speed setting to Slow (9600 bps) or disable Fast (33600 bps) from the control panel.
Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the message button to cancel the job. With by touching the OK button to resume or by touching the Cancel certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. Fax is busy. Redial pending. Description The fax line to which you were sending a fax was busy. The product automatically redials the busy number.
If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. Fax Send error. Description An error occurred while trying to send a fax. Recommended action Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product.
No dial tone. Description The product could not detect a dial tone. Recommended action Check for a dial tone on the phone line by touching the Start Fax button. Unplug the telephone cord from both the product and the wall and replug the cord. Make sure that you are using the telephone cord that came with the product. Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. Make sure that the phone cord from the wall telephone jack is plugged into the line-in port.
Recommended action Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. Make sure that the phone cord from the wall telephone jack is plugged into the line-in port. Plug the product phone cord into a jack for another phone line. Try a different phone cord.
Fax logs and reports Use the following instructions to print fax logs and reports: Print individual fax reports 1. From the Home screen, touch the Setup button, and then touch the Print Reports menu. Jan 00 00 00:00a 2. Touch the Fax Reports menu. 3. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error.
3. Touch the Fax Setup button. 4. Touch the Advanced Setup button. 5. Touch the Fax Error Report button, and then touch the printing option that you want to use. Change error correction and fax speed Set the fax-error-correction mode Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent.
● Faxes can be received, but not sent ● Unable to use fax functions from the control panel ● Unable to use speed dials ● Unable to use group dials ● Receive a recorded error message from the phone company when trying to send a fax ● Unable to send a fax when a phone is connected to the product An error message displays on the control panel The Communication error. message appears ● Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed.
● Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. ● Unplug the telephone cord from both the product and the wall and replug the cord. ● Make sure that you are using the telephone cord that came with the product. ● Plug the product phone cord into a jack for another phone line. ● Check the phone line by using the Run Fax Test option from the Service menu on the control panel. a. From the Home screen, touch the Setup b. Open the Fax Setup menu.
● ● Check the phone line by using the Run Fax Test option from the Fax Setup menu on the control panel. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Fax Tools menu. d. Select the Run Fax Test item. button. If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. Document feeder paper jam ● Verify that the paper meets product size requirements.
c. Open the Fax Log menu. d. Select the Print Log Now option. ● If an extention phone is connected between the product and the wall, make sure that the phone is hung up. ● Connect the product directly into the wall telephone jack and resend the fax. The control panel displays the message "Storing page 1" and does not progress beyond that message ● Delete stored faxes from memory. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Fax Tools menu. d.
Unable to use speed dials ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Fax Setup menu. d. Open the Dial Prefix menu. e. Select the On setting. button. Unable to use group dials ● Make sure that the fax number is valid.
NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. ● Send a fax to an international number a. If a prefix is required, manually dial the telephone number with the prefix. b. Enter the country/region code before dialing the phone number. c. Wait for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel.
Solve problems receiving faxes ● The fax does not respond ● An error message displays on the control panel ● A fax is received but does not print ● Sender receives a busy signal ● No dial tone ● Cannot send or receive a fax on a PBX line The fax does not respond Voice mail is available on the fax line ● ● Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company.
● d. Open the Fax Speed menu. e. Select the correct setting. Contact your service provider to make sure that fax is supported and for a recommended fax speed settings. Some companies might require an adapter. An error message displays on the control panel The No fax detected. message appears NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by mistake and the caller hangs up, the No fax detected. message appears on the control panel.
NOTE: Turning off the Error Correction Mode feature can reduce image quality. ● ● a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Advanced Fax Setup menu. d. Open the Error Correction Mode menu. e. Select the Off setting. button. Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number. a. Touch the Setup button, and then touch the Reports button. b. Open the Fax Reports menu. c.
Sender receives a busy signal A handset is connected to the product ● Make sure the phone is hung up. ● Change the Answer Mode option to match the product setup. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Fax Setup menu. d. Open the Auto Answer menu. e. Select On. button. A phone line splitter is being used ● If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone. ● Make sure the phone is hung up.
Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn off the Error Correction Mode setting. a. Open the Setup b. Open the Fax Setup menu. c. Open the Advanced Fax Setup menu. d. Open the Error Correction Mode menu.
Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. a. From the home screen, touch the Fax b. Touch the Settings menu. c. Open the Resolution menu. d. Select the correct setting. button. NOTE: Increasing resolution slows transmission speed. ● Turn on the Error Correction Mode setting from the control panel. a. Open the Setup b. Touch the Fax Setup menu. c. Touch the Advanced Setup menu. d.
13 Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Clean the product ● Product updates Print information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product.
Menu Item Sub Menu Item Network Configuration Page Description Displays status for: Event Log ● Network hardware configuration ● Enabled features ● TCP/IP and SNMP information ● Network statistics ● Wireless network configuration (wireless models only) Prints a log of errors and other events during product use. Fax Reports Fax Confirmation Sets whether the product prints a confirmation report after a successful fax job.
About cookies The HP EWS places very small text files (cookies) on your hard drive when you are browsing. These files let the HP EWS recognize your computer the next time you visit. For example, if you have configured the HP EWS language, a cookie helps remember which language you have selected so that the next time you access the HP EWS, the pages are displayed in that language.
● Network tab ● Tools Tab ● Settings Tab NOTE: Changing network settings in the HP EWS might disable some of product, or product software or features. Home tab Use the Home tab to customize various views and tasks related to your device. The Home tab includes the following items: NOTE: Not all of the following items are visible by default. Use the Personalize this page button show or hide the items of your choice.
Scan tab Use the Scan tab to configure the product's scan features. The Scan tab includes the following items: ● Scan to Computer: Use Webscan. IMPORTANT: For security purposes, Webscan is disabled by default. To enable Webscan, open the Settings tab, click on Administrator Settings, click the Enable checkbox beside Webscan, and then click the Apply button. When Webscan is enabled, anyone with access to the printer can scan whatever is on the scanner glass.
Network tab Use the Network tab to configure and secure network settings for the product when it is connected to an IP-based network. This tab does not display if the product is connected to other types of networks. Tools Tab Product Information ● Printer Information: Find basic device information such as serial number, name and firmware version. ● Ink Gauge: See estimated ink levels, ink cartridge part numbers, and estimated printable pages remaining for each cartridge.
imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin updates are periodically made available to provide support for specific product features. Visit www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about updates.
● SNMP disable/enable: SNMP (Simple Network Management Protocol) is used by network management applications for product management. This product supports the SNMPv1 protocol on IP networks. This product allows the ability to enable/disable SNMPv1.
Protected Protocols – HTTPS The HP Embedded Web Server features the ability to enable encryption of product communication through the HTTPS redirection feature. When used, HTTPS prevents others from viewing information between the EWS and the product via encryption – providing a secure communication method. Firewall The HP Embedded Web Server allows the ability to enable and configure product firewall rules, priorities, templates, services and policies.
Economy settings Print with General Office mode General Office print mode uses less ink, which might extend the life of the cartridge. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select General Office from the Print Quality drop-down box.
Schedule On/Off 1. From the Home screen, touch the Setup 2. Open the following menus: 3. ● Device Setup ● Power Handling ● Schedule On/Off button. Enable Schedule On or Schedule Off and set the times for those events to take affect. Clean the product Clean the printhead During the printing process, paper, ink, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as ink specks or smearing.
3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting. 5.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. 3. Close the document feeder cover. Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen gently with a clean, water-dampened, lint-free cloth. CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray water directly onto the touch screen.
184 Chapter 13 Manage and maintain ENWW
14 Solve problems ● Customer support ● Problem-solving checklist ● Restore the factory-set defaults ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve Plug and Print USB Drive printing problems ● Solve product connectivity problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac Customer support Get telephone support, free
● Step 2: Check the control panel for error messages ● Step 3: Test print functionality ● Step 4: Test copy functionality ● Step 5: Test the fax sending functionality ● Step 6: Test the fax receiving functionality ● Step 7: Try sending a print job from a computer ● Step 8: Test the Plug and Print USB Drive printing functionality ● Factors that affect product performance Step 1: Check that the product power is on 1. Make sure the product is plugged in and turned on. 2.
Step 5: Test the fax sending functionality 1. From the control panel Home screen, touch the Setup 2. Open the Fax Setup menu, and then open the Fax Tools menu. Touch the Run Fax Test button to test the fax functionality. 3. Touch the Fax button. button on the product control panel, and then touch the Start Fax button. Step 6: Test the fax receiving functionality 1. From the control panel Home screen, touch the Setup 2. Touch the Fax Setup menu, and then touch the Fax Tools menu.
Restore the factory-set defaults CAUTION: Restoring the factory-set defaults returns all of the product and network settings to the factory defaults, and it also clears the fax header name, phone number, and any stored faxes in the product memory. This procedure also clears the fax phone book, and deletes any pages that are stored in the memory. The procedure then automatically restarts the product. 1. On the product control panel, touch the Setup 2. Scroll to and touch the Tools menu. 3.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7.
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. 3. Lift the document feeder roller assembly, and gently pull the jammed paper out.
4. Close the document feeder cover. 5. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. Clear jams in Tray 1(Multi-purpose tray) 1. If the jammed sheet is visible and easily accessible in Tray 1, pull it from Tray 1. NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing.
2. The jammed sheet may also be accessible by removing Tray 2 and removing the jammed sheet by pulling it to the right and then out of the product. 3. If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet. 4. If the paper is still not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills.
5. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet. 6. Lift the green tab to place the platen back into its operating position.
7. Reinstall the duplexer. 8. Close the left door.
Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.
Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product.
3. If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. 198 Open the left door.
2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door.
Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. 200 Open and then close the left door to clear the message.
Clear jams in the duplexer 1. Open the left door. 2. If you can see the trailing edge of the sheet, remove the sheet from the product. 3. If the paper is not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.
4. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet. 5. Lift the green tab to place the platen back into its operating position.
6. Reinstall the duplexer. 7. Close the left door. Improve print quality You can prevent most print-quality problems by following these guidelines.
Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems: ● Ink is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Printed pages have small unprinted areas. Change the paper type and size setting for Windows 1. From a software program that has the Print feature available, click on the File menu, and then click Print. 2.
● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering. ● Vivid: The product increases the color saturation in the midtones. Use this theme when printing business graphics. ● Photo: The product interprets RGB color as if it were printed as a photograph using a digital mini lab.
4. Clear the HP EasyColor check box. 5. Click the Ink Settings button (Windows) or expand the Advanced menu (Mac), and then use the slider to make the following adjustments: ● Dry Time ● Saturation ● Black Ink Spread NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6.
ENWW 7. Click the Print in Grayscale option (Windows) or Print Color as Gray (Mac) to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing. You can also use this option to print draft copies or to save color cartridge life. 8. Click the OK button (Windows).
Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of ink are on the printed pages. ● Ink is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
quality. If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge. NOTE: If you replace a non-HP ink cartridge with a genuine HP ink cartridge, the printhead may still contain non-HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP ink cartridge. Interpret the Print Quality Page 1. On the control panel, touch the Setup 2.
Section Ink cartridge 3 Magenta 4 Yellow ● If dots or streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is probably causing the problem. Inspect the ink cartridge for damage 1.
Use the following procedure to clean ink smears. 1. Load plain letter or A4 paper when you are prompted. 2. From the control panel, touch the Setup 3. Press or touch the Tools menu button. 4. Press or touch the Clean ink Smear menu button. 5. Press or touch the OK button to begin the cleaning process. button. A page feeds through the product slowly. Retain this page for further print quality evaluation. Clean the printhead Printhead cleaning can help fix many print quality problems.
HP UPD PCL 5 HP UPD PCL 6 ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP Inkjet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferred when
1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen.
3. Make sure the cables are all connected correctly. If the product is connected to a network, check the following items: ◦ Check the light next to the network connection on the product. If the network is active, the light is green. ◦ Make sure that you are using a network cable and not a phone cord to connect to the network. ◦ Make sure the network router, hub, or switch is turned on and that it is working correctly. 4. Install the HP software from the CD that came with the product.
The USB Print menu does not open when you insert the USB accessory 1. You might be using a USB storage device or a file system that this product does not support. Save the files on a standard USB storage device that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories. 2. If another menu is already open, close that menu and then reinsert the USB storage device. 3. The USB storage device might have multiple partitions.
Solve product connectivity problems Solve USB direct-connect problems If you have connected the product directly to a computer, check the USB cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it with another product. Replace the cable if necessary.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. If you installed the product using the CD installer, or downloaded the fully-featured installer from the HP's web site, you can view or change the product IP address using the following steps: 4. a. Click Start. b. Click All Programs. c. Click HP. d. Click your product. e.
Solve wireless network problems ● Wireless connectivity checklist ● The control panel displays the message: The wireless feature on this product has been turned off ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communica
The control panel displays the message: The wireless feature on this product has been turned off 1. Touch the Setup 2. Touch the Turn Wireless On/Off button, and then touch the On button. button, and then touch the Wireless Setup menu. The product does not print after the wireless configuration completes 1. Make sure the product is turned on and in the ready state. 2. Make sure you are connecting to the correct wireless network. 3. Make sure that the wireless network is working correctly. 4. a.
The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to. 1. From the control panel, touch the Setup 2. Select the Network Configuration Page item to print the report. 3. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer. 4.
The wireless product loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2.
Problem Solution The product is in Ready mode, but nothing prints Print a Configuration page from the product Control Panel, and verify the product functionality. Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable. Verify the IP Address on the Configuration Page matches the IP address for the software port.
● When connected with a USB cable, the product does not appear in the Print & Scan list after the driver is selected. ● You are using a generic printer driver when using a USB connection The printer driver is not listed in the Print & Scan list 1. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/ PPDs/Contents/Resources. If necessary, reinstall the software. 2. If the GZ file is in the folder, the PPD file might be corrupt.
Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is connected correctly. 3. Make sure that you are using the appropriate high-speed USB cable. 4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer 5. Check to see if more than two non-powered USB hubs are connected in a row on the chain.
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
NOTE: For information about the yield for the cartridges, see www.hp.com/go/pageyield. Actual yield depends on specific use. Some ink cartridges may not be available in all regions.
B Service and support ● Hewlett-Packard limited warranty statement ● End User License Agreement ● OpenSSL ● Customer support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Officejet Pro X476dn, X476dw, X576dw 1 year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.
MADE AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT. 1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software (“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party License”). Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License. Generally, the Third Party License is in a file such as “license.txt” or a “readme” file.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the HP Software, except and only to the extent that the right to do so is allowed under applicable law. 7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP’s privacy policy.
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).
232 Appendix B Service and support ENWW
C ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Acoustic emissions ● Environmental specifications 233
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP Officejet Pro X476 MFP Series 521 mm (20.5 inches) 406 mm (16.0 inches) 521 mm (20.5 inches) 23.7 kg (50.0 lb) HP Officejet Pro X576 MFP Series 518 mm (20.4 inches) 399 mm (15.7 inches) 516 mm (20.3 inches) 23.1 kg (51 lb), without supplies Power consumption, electrical specifications, and acoustic emissions CAUTION: Power requirements are based on the country/region where the product is sold.
Table C-3 Environmental specifications1 (continued) Operating Tilt 1 ENWW Transporting IMPORTANT: Caution should be taken when moving the printer since tilting at an angle of > 15 degrees could result in ink leakage, especially soon after startup Values are subject to change.
236 Appendix C Product specifications ENWW
D Environmental product stewardship program ● Protecting the environment ● Ozone production ● Power consumption ● Paper use ● Plastics ● HP Officejet print supplies ● Return and recycling instructions ● Paper ● Material restrictions ● Disposal of waste equipment by users ● Electronic Hardware Recycling ● Chemical substances ● Material Safety Data Sheet (MSDS) ● For more information ● Substances Table (China) ● Restriction on Hazardous Substances statement (Turkey) ● Restric
Power consumption Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment.
Return and recycling instructions United States and Puerto Rico Go to www.hp.com/recycle for complete recycling information and to order post-paid labels and envelopes or boxes. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP Officejet ink cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3. Use a single pre-paid shipping label. OR 1.
Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle. Select your country/region for information on how to return your HP Officejet printing supplies. Battery disposal For battery disposal information, see http://www8.hp.com/us/en/hp-information/environment/productrecycling.
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, go to http://www.hp.
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, ink) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety.
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Restriction on Hazardous Substances statement (Ukraine) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 Restriction on Hazardous Substances statement (Vietnam) “Các sản phẩm của công ty Hewlett-Packard tuân thủ Thông tư 30/2011/TT-BCT quy định tạm thời về giới hạn hàm lượng cho phép của một số hóa chất độc hại trong sản phẩm điện,
E Regulatory information ● Regulatory Notices ● VCCI statement (Japan) ● Power cord instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● GS statement (Germany) ● European Union Regulatory Notice ● Additional statements for telecom (fax) products ● Additional statements for wireless products ● Anonymous usage information storage Regulatory Notices Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Nu
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501 This device complies with Part 15 of FCC Rules.
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden.
Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available. Please make sure that the country settings of the wireless network are correct. France For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13).
This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New Zealand. Additional FCC statement for telecom products (US) This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear (or bottom) of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including FAX machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or
Note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm ( (8 in)) during normal operation. Notice to users in the US and Canada CAUTION: When using IEEE 802.
Japan statement Korean statement Taiwan statement Mexico statement Aviso para los usuarios de México La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
coverage, frequency of printing, the printing modes used, any printing errors that might have occurred, and the printer model. This information helps HP design future printers to meet our customers’ printing needs. The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer. HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners:www.
F ENWW How do I? ● Connect the product on page 29 ● Use the product with Windows on page 37 ● Use the product with Mac on page 43 ● Paper and print media on page 49 ● Ink cartridges on page 61 ● Print on page 73 ● Color on page 103 ● Copy on page 109 ● Scan on page 121 ● Fax on page 129 ● Manage and maintain on page 171 ● Solve problems on page 185 255
256 Appendix F How do I? ENWW
Index A accessories ordering 225 acoustic specifications 234 advanced setup fax 19 AirPrint 97 answering machines, connecting fax settings 136 anticounterfeit supplies 63 autoreduction settings, fax 137 B batteries included 240 bin, output jams, clearing 200 locating 5 blocking faxes 135 booklets creating (Windows) 93 brightness scanning 125 busy signals, redialing options 133 C canceling copy jobs 113 faxes 139 print job 86, 94 scan jobs 124 cartridges non-HP 63 recycling 63, 238 replacing 64 storage 63 ca
loading 57 locating 5 door release, locating 5 dots per inch (dpi) fax 134 dpi (dots per inch) fax 134 scanning 124 drivers changing paper types and sizes 50 changing settings (Mac) 45 changing settings (Windows) 39 presets (Mac) 83 settings 39 settings (Mac) 83 settings (Windows) 73 supported (Windows) 37 universal 39 DSL faxing 139 duplex printing (double-sided) settings (Windows) 79 duplex settings, changing 33 E e-mail, scanning to resolution settings 125 economy settings 180 edge-to-edge printing 116 e
HP Easy Color disabling 105 using 105 HP Embedded Web Server 41 HP ePrint description 33 HP ePrint Mobile Driver 96 HP ePrint, using 95 HP fraud website 63 HP Universal Print Driver 39 HP Utility 44 HP Utility, Mac 43 HP Web Jetadmin 176 HP Web Services, enabling 95 humidity specifications environment 234 I identification cards copying 112 ink cartridges checking for damage 210 non-HP 63 part numbers 61, 225 replacing 64 storage 63 input tray loading 55 locating 5 installing product on wired networks 30 sof
networks, wired installing product 30 non-HP supplies 63 notes iii number of copies, changing 110 O obtaining IP address 30 OCR software 124 online help, control panel 12 online support 185, 231 opening printer drivers (Windows) 73 operating environment, specifications 234 operating systems supported 37, 43 optical character recognition software 124 ordering supplies and accessories 225 ordering supplies Web sites 225 orientation selecting, Windows 82 output bin jams, clearing 200 locating 5 outside lines
R Readiris OCR software 124 receiving faxes autoreduction settings 137 blocking 135 error report, printing 157 polling 138 reprinting 149 ring patterns, settings 137 rings-to-answer settings 136 stamp-received setting 138 when you hear fax tones 149 recycling 3, 238 HP printing supplies returns and environmental program 239 recycling supplies 63 redialing automatically, settings 133 reducing documents copying 113 removing Mac software 46 removing Windows software 41 reports event log 172 fax 20 network conf
status Home screen, control panel 10 HP Utility, Mac 44 storing environmental specifications 234 ink cartridges 63 subnet mask 32 supplies counterfeit 63 non-HP 63 ordering 225 recycling 63, 238 status, viewing with HP Utility 44 support online 185, 231 supported media 50 T TCP/IP manually configuring IPv4 parameters 32 technical support online 185, 231 telephones receiving faxes from 149 telephones, downstream sending faxes from 146 temperature specifications environment 234 tips iii tone-dialing 133 touch
Appendix A Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.
Appendix A This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.] ==================================================================== Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved.
Appendix A ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix A * may be used to endorse or promote products derived from this software * without specific prior written permission. * * THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND * ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR * PURPOSE ARE DISCLAIMED.
LICENSE.md4-pubdom--jm_share_folder --------------------LibTomCrypt is public domain. As should all quality software be. All of the software was either written by or donated to Tom St Denis for the purposes of this project. The only exception is the SAFER.C source which has no known license status (assumed copyrighted) which is why SAFER,C is shipped as disabled. Tom St Denis LICENSE.md5-pubdom--jm_share_folder --------------------LibTomCrypt is public domain. As should all quality software be.
© 2012 Hewlett-Packard Development Company, L.P. www.hp.
