OFFICEJET PRO 8500 User Guide Podręcznik użytkownika A909
HP Officejet Pro 8500 (A909) All-in-One Series User Guide
Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws.
Contents 1 Get started Find other resources for the product .......................................................................................11 Finding the device model number ...........................................................................................13 Accessibility ............................................................................................................................13 Understand the device parts ..................................................................
Select print media ...................................................................................................................32 Recommended papers for printing and copying ...............................................................33 Tips for selecting and using print media ...........................................................................34 Understand specifications for supported media ................................................................35 Understand supported sizes ......
Contents 7 Work with memory devices Insert a memory card ..............................................................................................................67 Connect a digital camera ........................................................................................................68 Connect a storage device .......................................................................................................70 Print DPOF photos ............................................................
Change fax settings ................................................................................................................92 Configure the fax header ..................................................................................................92 Set the answer mode (Auto answer) .................................................................................93 Set the number of rings before answering ........................................................................
Contents Use device management tools .............................................................................................118 Use the Toolbox (Windows) ............................................................................................119 Open the Toolbox .....................................................................................................119 Toolbox tabs .............................................................................................................
Configure the device (Mac OS X) .........................................................................................160 Install the software for network or direct connection .......................................................160 Share the device on a locally shared network ................................................................. 161 Set up the device for wireless communication (some models only) ......................................162 Understand 802.11 wireless network settings .........
Contents Solve printing problems ........................................................................................................189 The device shuts down unexpectedly .............................................................................190 Error message appears on control-panel display ............................................................ 190 The device is not responding (nothing prints) .................................................................
Solve wireless problems .......................................................................................................224 Basic wireless troubleshooting ........................................................................................ 224 Advanced wireless troubleshooting ................................................................................225 Make sure your computer is connected to your network ...........................................
Contents B Support and warranty Obtain electronic support ......................................................................................................247 Warranty ...............................................................................................................................248 Ink cartridge warranty information ......................................................................................... 249 Obtain HP telephone support ...................................................
Regulatory information for wireless products ........................................................................274 Exposure to radio frequency radiation ............................................................................275 Notice to users in Brazil ..................................................................................................275 Notice to users in Canada ..............................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems. • • • • • • Find other resources for the product Finding the device model number Accessibility Understand the device parts Turn off the device Eco-Tips NOTE: If you are using the device with a computer running Windows 2000, Windows XP x64, Windows XP Starter Edition, or Windows Vista Starter Edition, some features might not be available. For more information, see Operating system compatibility.
Chapter 1 (continued) Resource Description Location and access the onscreen Help. Depending on the devices you have installed, the HP Solution Center provides additional features, such as access to the HP photo and imaging software and the Fax Setup Wizard. For more information, see Use the HP Solution Center (Windows).
(continued) Resource Description Location HP telephone support Lists information to contact HP. For more information, see Obtain HP telephone support. Embedded Web Server Provides status information for the product and the printing supplies and allows you to change device settings. For more information, see Use the Embedded Web server. Finding the device model number In addition to the model name that appears on the front of the device, this device has a specific model number.
Chapter 1 • • • Back view Control panel Connection information Front view 14 1 Automatic document feeder (ADF) 2 Scanner glass 3 Control panel (differs based on the HP all-in-one model that you have) 4 Display (differs based on the model that you have) 5 Output tray 6 Output tray extension 7 Width guides 8 Tray 1 9 Tray 2 (available with some models) 10 Front universal serial bus (USB) port (PictBridge-enabled) 11 Memory card slots 12 Document feeder tray 13 Width guides Get s
Printing supplies area 1 Ink cartridge door 2 Ink cartridges 3 Print-carriage access door 4 Printheads 5 Printhead latch Back view 1 Power input 2 Ethernet network port 3 Rear universal serial bus (USB) port 4 Fax ports (1-LINE and 2-EXT) 5 Automatic two-sided printing accessory (duplexer) Understand the device parts 15
Chapter 1 Control panel The layout and functions available on the control panel depend on which model that you have. The following sections describe control-panel buttons, lights, and displays. Your model might not have all of the features described. Control-panel buttons and lights (Color display) The following diagram and related table provide a quick reference to the device controlpanel features.
(continued) Label Name and Description 10 Attention light: When blinking, the attention light indicates an error has occurred that requires your attention. 11 Speed Dial: Selects a speed-dial number. 12 START FAX Color: Starts a color fax job. 13 START FAX Black: Starts a black-and-white fax job. 14 Redial/Pause: Redials the most recently dialed number, or inserts a 3-second pause in a fax number. 15 E-mail: Allows you to scan and e-mail a document. Requires an internet connection.
Chapter 1 (continued) Label Name and Description 8 SCAN: Presents the Scan menu for selecting a scan destination. 9 To Memory Device: Scans and saves a document to a folder and shares documents with other people on your network. 10 PHOTO: Presents the Photo menu for selecting options. 11 Start Photo: Selects the photo function. 12 START SCAN: Starts a scan job and sends it to the destination you selected using the Scan button. 13 Power: Turns the device on or off.
Color display NOTE: This type of display is only available on some models. The following icons appear at the bottom of the color display to provide important information. Some of the icons appear only if your device has network capability. For more information about networking, see Configure network options. Icon Purpose Shows the amount of ink in the ink cartridge.
Chapter 1 (continued) Icon Purpose For more information on setting up Bluetooth, see Guidelines for ensuring wireless network security. COPY: Presents the Copy menu for selecting options. FAX: Presents the Fax menu for selecting options. SCAN: Presents the Scan menu for selecting a scan destination. PHOTO: Presents the Photo menu for selecting options. Setup: Presents the Setup Menu for generating reports, changing fax and other maintenance settings, and accessing the Help menu.
Connection information Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.0 high-speed port on the device. All features are supported. Follow the setup poster guide for detailed instructions. Ethernet (wired) connection Up to five computers connected to the device using a hub or router. All features are supported, including Webscan.
Chapter 1 visit the HP Eco Solutions Web site for more information on HP's environmental initiatives. www.hp.com/hpinfo/globalcitizenship/environment/ • • • • 22 Duplex printing: Use Paper-saving Printing to print two-sided documents with multiple pages on same sheet to reduce paper usage. For more information, see Print on both sides (duplexing).
2 Install the accessories This section contains the following topics: • • • Install the duplexer Install Tray 2 Turn on accessories in the print driver Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer ▲ Slide the duplexer into the device until the unit locks into place.
Chapter 2 Turn on accessories in the print driver • • To turn on accessories on Windows computers To turn on accessories on Macintosh computers To turn on accessories on Windows computers After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it to work with the device. (The duplexer does not need to be turned on.) 1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
3 Use the device This section contains the following topics: • • • • • • • • • • • Use device control-panel menus Device control-panel message types Change device settings Text and symbols Use the HP software Load the originals Select print media Load media Configure trays Print on special and custom-sized media Print borderless Use device control-panel menus The following sections provide a quick reference to top-level menus that appear on the control-panel display.
Chapter 3 Device control-panel message types This section contains the following topics: • • • • Status messages Warning messages Error messages Critical error messages Status messages Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the date and time appear if the device is turned on.
To change settings from the device control panel 1. At the device control panel, press the menu button for the function you are using (for example, Fax). 2. To reach the option that you want to change, use one of the following methods: • Press a control-panel button, and then use the left or right arrow keys to adjust the value. • Select the option from the menu on the control-panel display. 3. Select the value that you want, and then press OK.
Chapter 3 After you are done entering text, press OK to store your entry. To enter text ▲ Press the letters on the virtual keyboard to enter text. To enter a space, pause, or symbol • To insert a space, press Space. • To enter a pause, press Redial/Pause. A dash appears in the number sequence. • To enter a symbol, such as @, press the symbols button (*@) repeatedly to scroll through the list of available symbols: asterisk (*), dash (-), ampersand (&), period (.
Available symbols for dialing fax numbers (some models only) To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of symbols. The following table provides the symbols that you can use in a fax or phone number sequence, fax header information, and speed-dial entries. Available symbols Description Available when entering * Displays an asterisk symbol when required for dialing.
Chapter 3 Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • On the taskbar, click Start, point to Programs or All Programs, select HP, and then click HP Photosmart Software. 2. If you have more than one HP device installed, select the tab with your product's name.
Solution Center is automatically installed. For more information about HP Document Manager, see the help that came with the product. For more information about HP Solution Center, see Use the HP Solution Center (Windows). To open the HP Document Manager ▲ Double-click the HP Document Manager icon on your desktop. Load the originals You can load an original for a copy, fax, or scan job in the automatic document feeder or on the scanner glass.
Chapter 3 NOTE: Remove all originals from the document feeder tray before lifting the lid on the device. Load an original on the scanner glass You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass. Some models support legal-size originals on the glass. If your original contains multiple full-size pages, load it in the automatic document feeder. If your model does not support legal-size originals on the glass, load legal-size originals in the automatic document feeder.
Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers.
Chapter 3 (continued) HP Professional Paper HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive. This film is easy to use and handle and dries quickly without smudging. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo.
Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged. • Use tightly constructed envelopes, and make sure the folds are sharply creased. • Load envelopes with the flaps facing up and to the right or the back of the tray. Photo media • Use the Best mode to print photographs.
Chapter 3 (continued) Media size 8.5 x 13 inches (216 x 330 mm)* U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) 6 x 8 inches* Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)* Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)* Borderless B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)* Envelopes U.S.
(continued) Media size Tray 1 Tray 2 Duplexer ADF Index card (76.2 x 127 mm; 3 x 5 inches)* Index card (102 x 152 mm; 4 x 6 inches)* Index card (127 x 203 mm; 5 x 8 inches)* A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* A4 index card (210 x 297 mm; 8.3 x 11.7 inches)* Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)* Borderless Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)* Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches)* Photo media Photo media (76.
Chapter 3 (continued) Media size Tray 1 Tray 2 Duplexer ADF Borderless photo media (10 x 15 cm)* Borderless Photo L (89 x 127 mm; 3.5 x 5 inches)* Borderless Photo 2L (127 x 178 mm)* Borderless 13 x 18 cm* Other media Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to 8.5 inches wide and 5 to 14 inches long) * Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.
(continued) Tray Type Weight Capacity Cards Up to 200 g/m2 Up to 80 cards (110 lb index) Tray 2 Plain paper only 60 to 105 g/m2 (16 to 28 lb bond) Duplexer Paper 60 to 105 g/m2 Up to 250 sheets of plain paper (25 mm or 1.
Chapter 3 (continued) Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) B5 A5 Cards Custom-sized media Photo media Envelopes NOTE: If you are using the duplexer, the minimum top and bottom margins must match or exceed 12 mm (0.47 inch). Load media This section provides instructions for loading media into the device. NOTE: Tray 2 is available with some models.
3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then lower the output tray. 4. Pull out the extension on the output tray.
Chapter 3 To load Tray 2 1. Pull the tray out of the device by grasping under the front of the tray. 2. Insert the paper print-side down in the center of the tray. Make sure the stack of paper aligns with the line on the width guide, and does not exceed the line marking on the guide. NOTE: Tray 2 can be loaded only with plain paper. 3. Slide the media guides in the tray to adjust them for the size that you have loaded.
4. Gently reinsert the tray. 5. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is available with some models. For ordering information, see Order printing supplies online. To configure the trays, you must have Tray 2 installed and turned on. By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws media from Tray 2 (if it is installed and loaded with media).
Chapter 3 To configure the trays 1. Make sure the device is turned on. 2. Perform one of the following: • Embedded Web server: Click the Settings tab and click Paper Handling in the left panel. • Print driver (Windows): Click the Printer services button on the Features tab, and then select Paper Handling. • Toolbox (Windows): Click the Services tab and click Paper Handling. • HP Printer Utility (Mac OS X): Click Paper Handling from the Printer Settings panel.
5. To set a custom media size: a. Click Manage Custom Sizes in the Paper Size pull-down menu. b. Click New and type a name for the size in the Paper Size Name box. c. In the Width and Height boxes, type the dimensions and set the margins, if desired. d. Click Done or OK, and then click Save. 6. On the File menu, click Page Setup, and then select the new custom size. 7. Click OK. 8. On the File menu, click Print. 9. Open the Paper Handling panel. 10.
Chapter 3 7. Open the Paper Type/Quality panel. 8. Click the Paper tab, and then select the media type from the Paper type dropdown list. NOTE: Borderless printing is not supported on plain media. 9. If you are printing photos, select Best from the Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi. NOTE: Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi.
4 Print This section contains the following topics: • • • • Change print settings Print on both sides (duplexing) Print a Web page Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver.
Chapter 4 Change default settings for all future jobs (Windows) To change the settings 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. NOTE: If prompted, enter your administrator password. 2. Right-click the printer icon, and then click Properties, General Tab, or Printing Preferences. 3. Change the settings that you want, and then click OK. Change settings (Mac OS X) To change the settings 1.
• • For auto-duplexing, when printing finishes on one side of the media, the device holds the media and pauses while the ink dries. Once the ink dries, the media is pulled back into the device and the second side is printed. When printing is complete, the media is dropped onto the output tray. Do not grab it before printing is complete. You can print on both sides of supported custom-sized media by turning the media over and feeding it into the device again.
Chapter 4 To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. TIP: For best results select HP Smart Web Printing from the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout.
5 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the device control panel, the HP Solution Center software, and TWAIN-compliant or WIA-compliant programs on a computer. If you do not install the software, the only scan function available is Webscan, which uses the embedded Web server.
Chapter 5 Scan an original to a computer (direct connection) Use the following steps if your device is directly connected to a computer via a USB cable. When the scan is complete, the program that you have selected opens and displays the document that you have scanned. To send a scan to a program on a computer from the HP Solution Center ▲ On the computer, open the HP Solution Center. Select Scan Document or Scan Picture. For more information, see the onscreen help with the scan software.
4. Press the arrow keys to highlight Memory Device, and then press OK. 5. Make any scan option changes, then press START SCAN. The device scans the image and saves the file to the memory card or storage device. Use Webscan via embedded Web server Webscan is a feature of the embedded Web server that lets you scan photos and documents from your device to your computer using a Web browser. This feature is available even if you did not install the device software on your computer.
Chapter 5 Edit a scanned original Using the HP Solution Center, you can edit a scanned document, and you can scan text documents to text using optical character recognition (OCR) software. You can also use third-party editing applications that might be on your computer already.
Cancel a scan job To cancel a scan job, press Cancel on the device control panel.
Chapter 5 56 Scan
6 HP Digital Solutions (some models only) Your HP Officejet Pro device includes a collection of digital solutions that can help you simplify and streamline your work.
Chapter 6 In addition, you can turn off fax printing altogether — saving money on paper and ink, as well as helping reduce paper consumption and waste. Requirements The HP Digital Solutions are available with HP Officejet Pro devices that are connected directly to the network either through a wireless connection or with an Ethernet cable.
Setting up the HP Digital Solutions You can set up the HP Digital Solutions using the HP software provided with the HP Officejet Pro device. • • If you are using a computer running Windows, this software consists of software wizards that you can open from the HP Solution Center software. To use these wizards, you must be using a computer running Windows XP (32-bit version) or Windows Vista (32-bit or 64-bit version).
Chapter 6 Set Up Scan to Network Folder To use Scan to Network Folder, you must have created and configured the folder you are using on a computer connected to the network. You cannot create a folder from the HP device's control panel. To set up a shared folder and enable Scan to Network Folder, complete the following steps for your operating system. NOTE: You can also use these steps to change settings in the future or turn off the feature. To set up Scan to Network Folder on a Windows computer 1.
The HP Setup Assistant automatically saves the configurations to the HP device. Also, you can configure up to 10 destination folders for each HP device. Set up Scan to Network Folder from the embedded Web server 1. Create a folder on a computer connected to the network. 2. Share the folder. NOTE: Make sure the folder preferences provide read and write access. For more information about creating folders on the network and setting folder preferences, see the documentation for your operating system. 3.
Chapter 6 To send e-mail messages, the HP Officjet Pro device must use a valid, existing e-mail address. This address, also known as an “outgoing e-mail profile,” appears in the FROM portion of the e-mail messages sent from the HP device. To set up the outgoing e-mail profile used by the HP device, complete the following steps for your operating system. NOTE: You can also use these steps to change settings in the future or turn off the feature. Set up Scan to E-mail on a Windows computer 1.
Set up Scan to E-mail using the embedded Web server 1. Open a supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer. 2. Type the IP address that has been assigned to HP Officejet Pro device. For example, if you are using an IPv4 network environment and the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123.
Chapter 6 6. Enter or change the SUBJECT for the e-mail message. 7. Change any scan settings, and then touch Start Scan. NOTE: The connection might take some time, depending on network traffic and connection speed. Set Up HP Digital Fax With HP Digital Fax, the HP Officejet Pro device automatically receives faxes and saves the faxes directly to a network folder (Fax to Network Folder) or forwards these faxes as e-mail attachments (Fax to E-mail).
Set up HP Digital Fax from the embedded Web server 1. Open a supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer. 2. Type the IP address that has been assigned to HP Officejet Pro device. For example, if you are using an IPv4 network environment and the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123.
Chapter 6 66 HP Digital Solutions (some models only)
7 Work with memory devices The device comes with a memory card reader that can read several types of digital camera memory cards. You can print an index sheet, which shows thumbnail views of photos that are stored on a memory card.
Chapter 7 (continued) 3 xD 4 Memory Stick, MagicGate Memory Stick, Memory Stick Duo, and Memory Stick Pro, Memory Stick Micro (requires adapter that must be purchased separately) NOTE: Memory Stick Duo requires an adapater, which must be purchased separately. Failure to use an adapter may damage the device. 5 Front universal serial bus (USB) port (PictBridge-enabled) NOTE: The device does not support encrypted memory cards. To insert a memory card 1.
NOTE: If your USB device does not fit into this port due to size limitations, or if the connector on the device is shorter than 11 millimeters, you will need to purchase a USB extension cable in order to use your device with this port. Camera-selected photos are photos you marked for printing with your digital camera. Depending on your camera, the camera might identify page layout, number of copies, rotation, and other print settings.
Chapter 7 Connect a storage device You can connect a storage device such as a keychain drive, portable hard drive, or a digital camera in storage mode to the front USB port. The front USB port is located beneath the memory card slots. NOTE: Digital cameras that are in storage mode can be attached to the front USB port. The device treats cameras that are in this mode as a normal storage device. Digital cameras in storage mode are referred to as storage devices throughout this section.
• Edit photos using the control panel (color display only) NOTE: Edits are for printing only. They will not be saved to the memory card or storage device. • Print photos CAUTION: Never attempt to disconnect a storage device while it is being accessed. Doing so can damage files on the storage device. You can safely remove a storage device only when the status light next to the memory card slots is not blinking.
Chapter 7 View photos (color display models only) You can view and select photos on the color display of your device. To view a photo 1. Insert the memory card into the appropriate slot on your device, or connect a storage device to the front USB port. 2. Press PHOTO. The Photo menu appears. 3. Press View & Print. 4. Press the arrow keys until the photo you want to view appears on the color display. TIP: You can press and hold down the arrow keys to quickly navigate through all photos.
To print selected photos (two-line display) 1. Insert your memory card into the appropriate slot on the device. 2. When prompted, press the PHOTO button repeatedly until Selected Photos is displayed. 3. Do one of the following: ▲ Press the right arrow, , to select All, and then press OK to print all the photos on the memory card. a. Press the right arrow, , to select Custom, and then press OK to select and print selected photos on the memory card. b.
Chapter 7 7. Select the number of prints to make, and then press Done. 8. Press Print to print the photos. Save photos to your computer After you take photos with your digital camera, you can print them immediately or save them to your computer. To save the photos to your computer, remove the memory card from your digital camera and insert it in the appropriate memory card slot on the device.
8 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the device control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.
Chapter 8 • • Change the fax resolution and Lighter / Darker settings Send a fax in Error Correction Mode Send a basic fax You can easily send a single- or multiple-page black-and-white fax by using the device control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. For more information, see Print fax confirmation reports. TIP: You can also send a fax manually from a phone or by using monitor dialing.
answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from a phone 1. Load your originals. For additional information, see Load the originals. 2. Dial the number by using the keypad on the phone that is connected to the device. NOTE: Do not use the keypad on the device control panel when manually sending a fax. You must use the keypad on your phone to dial the recipient's number. 3.
Chapter 8 3. When you hear the dial tone, enter the number by using the keypad on the device control panel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial, when prompted to enter your PIN, press Speed Dial to select the speed dial entry where you have your PIN stored. Your fax is sent when the receiving fax machine answers.
Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24 hours. This enables you to send a black-and-white fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The device automatically sends your fax at the specified time. You can schedule only one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE: You can send only black and white faxes because of memory limitations.
Chapter 8 Send a fax to multiple recipients from the device control panel You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. Send a fax to multiple recipients using group speed dial 1. Load your originals. For additional information, see Load the originals. 2. Press Speed Dial repeatedly, until the appropriate group speed dial entry appears.
NOTE: These settings do not affect copy settings. Copy resolution and lightness/ darkness are set independently from fax resolution and lightness/darkness. Also, the settings that you change from the device control panel do not affect faxes you send from your computer.
Chapter 8 Change the Lighter / Darker setting You can change the contrast of a fax to be darker or lighter than the original. This feature is useful if you are faxing a document that is faded, washed out, or handwritten. You can darken the original by adjusting the contrast. NOTE: The Lighter / Darker setting applies to black-and-white faxes only. When you exit the Fax menu, this option returns to the default setting unless you set your changes as the default.
To change the ECM setting from the device control panel 1. Press Setup. 2. Select Advanced Fax Setup and then select Error Correction Mode. 3. Press the right arrow, , to select On or Off. 4. Press OK. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually.
Chapter 8 You can receive faxes manually from a phone that is directly connected to the device (on the 2-EXT port) or that is on the same phone line, but not directly connected to the device. To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. NOTE: The automatic document feeder must be empty to receive a fax.
(continued) Off Faxes are never stored in memory. For example, you might want to turn off Backup Fax Reception for security purposes. If an error condition occurs that prevents the device from printing (for example, the device runs out of paper), the device stops answering incoming fax calls. NOTE: If Backup Fax Reception is enabled and you turn off the device, all faxes stored in memory are saved. For a list of the faxes you have received, print the Fax Log.
Chapter 8 Poll to receive a fax Polling allows the HP all-in-one to ask another fax machine to send a fax that it has in its queue. When you use the Poll to Receive feature, the HP all-in-one calls the designated fax machine and requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The HP all-in-one does not support polling pass codes.
5. At the prompt, enter a start time and date and a stop time and date. 6. Press OK. Fax Forwarding appears on the control-panel display. If the device loses power when Fax Forwarding is set up, it saves the Fax Forwarding setting and phone number. When power is restored to the device, the Fax Forwarding setting is still On.
Chapter 8 NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service with the phone company. Check with your local service provider for these services before using the feature.
4. Use the keypad to enter a fax number to block, and then press OK. Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax. 5. When the Enter Another? prompt appears, do one of the following: • If you want to add another number to the list of junk fax numbers, press Yes, and then repeat step 4 for each number you want to block. • If you are done, press No.
Chapter 8 The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received. NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white faxes only. Color faxes are printed instead of being saved to the computer. NOTE: This feature is only available for devices with the 2-line display. For devices with a color display you can perform a Fax to Network or Fax to Email functions.
To set up Fax to Mac 1. Click the HP Device Manager icon in the Dock. NOTE: If HP Device Manager is not in the Dock, click the Spotlight icon on the right side of the menu bar, type “HP Device Manager” in the box, and then click the HP Device Manager entry. 2. Follow the onscreen instructions in the setup assistant to create and share the network folder. The setup assistant automatically saves the configurations to the HP device. Also, you can configure up to 10 destination folders for each HP device.
Chapter 8 To modify Fax to Mac from the HP Setup Assistant 1. Click the HP Device Manager icon in the Dock. NOTE: If HP Device Manager is not in the Dock, click the Spotlight icon on the right side of the menu bar, type “HP Device Manager” in the box, and then click the HP Device Manager entry. 2. Follow the onscreen instructions in the setup assistant to create and share the network folder. The setup assistant automatically saves the configurations to the HP device.
3. Enter your personal or company name, using the visual keyboard, and then press Done. 4. Enter your fax number by using the numeric keypad, and then press OK. To set or change the fax header via the embedded Web server ▲ Select the Settings tab, select Basic Fax Setup from the left pane, and then enter the Fax Header Name and Fax Number. Click the Apply button. Set the answer mode (Auto answer) The answer mode determines whether the device answers incoming calls.
Chapter 8 3. Enter the appropriate number of rings by using the keypad, or press the left or right arrow button to change the number of rings. 4. Press OK to accept the setting. To set the number of rings before answering via the embedded Web server 1. Open the embedded Web server, click the Settings tab, click Basic Fax Setup in the left pane. 2. Select a number in the Rings-to-answer drop-down menu in the Other Basic Fax Settings section.
Set the fax error correction mode Typically, the device monitors the signals on the phone line while it is sending or receiving a fax. If it detects an error signal during the transmission and the errorcorrection setting is on, the device can request that a portion of the fax be resent. Turn off error correction only if you are having trouble sending or receiving a fax, and you want to accept the errors in the transmission.
Chapter 8 To set the redial options via the device control panel ▲ Device control panel: Press Setup, press Advanced Fax Setup, and then use the Busy Redial or No Answer Redial options. To set the redial options via the embedded Web server 1. Embedded Web server (network connection): Click the Settings tab, and then click Advanced Fax Setup in the left pane. 2. Make a selection in the Busy Redial and No Answer Redial drop-down menus. 3. Click the Apply button.
Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds. To set the fax sound volume via the device control panel ▲ Press Setup, select Fax Sound Volume, and then use the arrow keys to increase or decrease the volume. Press OK to select the volume. To set the fax sound volume via the embedded Web server 1. Embedded Web server (network connection): Click the Settings tab, and then click Basic Fax Setup in the left pane. 2.
Chapter 8 • • HP Device Manager (Mac OS X): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list. Device control panel: Press Setup, and then select the Speed Dial Setup option. ◦ To add or change an entry: Select Individual Speed Dial or Group Speed Dial and press the arrow keys to move to an unused entry number, or type a number on the keypad. Type the fax number, and then press OK.
• • HP Device Manager (Mac OS X): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list. Device control panel: PressSetup, and then select the Speed Dial Setup option. ◦ To add a group: Select Group Speed Dial, select an unassigned speed-dial entry, and then press OK. Select a speed-dial entry, and then press OK to select it. Repeat this step to add additional speed-dial entries to this group.
Chapter 8 Fax over Internet Protocol (FoIP) You can subscribe to a low-cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you do one of the following: • • Dial a special access code along with the fax number Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
4. Select Tools, and then select Run Fax Test. The device displays the status of the test on the display and prints a report. 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. To set the dial type via the embedded Web server 1.
Chapter 8 Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive. The default fax confirmation setting is Off. This means that a confirmation report is not printed for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the control-panel display after each transaction.
Print fax error reports You can configure the device so that it automatically prints a report when there is an error during transmission or reception. To set the device to print fax error reports automatically via the device control panel 1. Press Setup. 2. Press Print Report, and then select Fax Error Report. 3. Select one of the following, and then select OK. Send & Receive Prints whenever a fax error occurs. This is the default setting. Off Does not print any fax error reports.
Chapter 8 To print the fax log from the device control panel 1. On the device control panel, press Setup. 2. Press the arrow key to move down to Print Report, and then press OK. 3. Press the arrow key to move down to Fax Log, and then press OK. 4. Press OK again to print the log. To view the fax log from the embedded Web server ▲ On the Information tab, click Log in the left pane, then click the Fax Log sub-tab. Clear the fax log Use the following steps to clear the fax log.
Cancel a fax You can cancel a fax you are sending or receiving at any time. To cancel a fax ▲ Press Cancel on the device control panel to stop a fax you are sending or receiving. If the device does not stop faxing, press Cancel again. The device prints any pages it has already started printing and then cancels the remainder of the fax. This can take a few moments. To cancel a number you are dialing ▲ Press Cancel to cancel a number you are currently dialing.
Chapter 8 106 Fax
9 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
Chapter 9 Change the copy settings You can customize the copy settings to handle nearly any task. When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs. To save the current settings as defaults for future jobs 1. Make any necessary changes to the settings in the COPY menu. 2. Select COPY, and then select Set New Defaults. 3. Select Yes, and then press OK.
To set the paper size from the device control panel (color display) 1. Touch COPY and then select Copy Paper Size. 2. Select the appropriate paper size. 3. Press START COPY Black or START COPY Color. To set the paper size from the device control panel (two-line display) 1. In the Copy area, press COPY repeatedly until Copy Paper Size appears. 2. Press the right arrow, , until the appropriate paper size appears, and then press OK. 3. Press START COPY Black or START COPY Color.
Chapter 9 4. Select the appropriate copy quality setting. 5. Press START COPY Black or START COPY Color. To change the copy quality from the device control panel (two-line display) 1. Make sure you have paper loaded in the input tray. 2. Load your original, using the scanner glass or the ADF. For more information, see Load the originals 3. In the Copy area, press Quality until the appropriate quality setting is lit. 4. Press START COPY Black or START COPY Color.
4. Press OK. 5. Press START COPY Black or START COPY Color. NOTE: You can also resize A4 paper to Letter, or Letter to A4, depending on the country set up on the control panel. Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size document to a size that fits onto letter or A4 paper. NOTE: The percentage in the example, Legal > Ltr 72%, might not match the percentage that appears in the display.
Chapter 9 Crop an original (color display models only) Before copying an original, you might want to select an area to copy, using the Crop setting from the COPY menu. Selecting the Crop setting starts a scan and shows a preview of the original on the color display. Cropping changes the dimensions of the image, thus decreasing its physical size. TIP: You can resize the cropped image by changing the Size setting. To crop an image from the control panel 1. Touch COPY and then select Crop. 2.
To copy an overexposed photo from the device control panel (color display) 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner glass or load originals in the ADF. 3. Touch COPY, and then select Enhancements. 4. Select Photo. 5. Press START COPY Color. To copy an overexposed photo from the device control panel (two-line display) 1. Make sure you have paper loaded in the input tray. 2.
Chapter 9 To apply margin shift from the control panel (color display) 1. Load originals in the ADF or scanner glass. For more information, see Load the originals. 2. Touch COPY, and then select Margin Shift. 3. Touch On. To apply margin shift from the control panel (two-line display) 1. Load originals in the ADF or scanner glass. For more information, see Load the originals. 2. In the Copy area, press COPY repeatedly until Margin Shift appears. 3.
10 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device.
Chapter 10 Monitor the device This section provides instructions for monitoring the device. Use this tool... to obtain the following information... Device control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges. Embedded Web server • • Toolbox (Windows) • Printer status information: Click the Information tab, and then click a selection in the left pane.
(continued) Use this tool... to obtain the following information... Network Toolbox View network settings. From the Toolbox, click the Network Settings tab. HP Printer Utility (Mac OS X) Ink cartridge information: Open the Information and Support panel and click Supplies Status. * HP Solution Center Provides current status of the device. Administer the device This section provides information about administering the device and modifying settings. Use this tool... to do the following...
Chapter 10 (continued) Use this tool... to do the following... • • Set the date and time: Click the Settings tab, click Date & Time in the left pane, type the necessary values in the fields, and then click Apply. Configure e-mail alerts: Click the Settings tab, and then click Alerts in the left pane. Toolbox (Windows) Perform device maintenance tasks: Click the Services tab. Network Toolbox View and change network settings. From the Toolbox, click the Network Settings tab.
Use the Toolbox (Windows) The Toolbox provides maintenance information about the device. NOTE: The Toolbox can be installed from the Starter CD by selecting the full installation option, if the computer meets the system requirements. This section contains the following topics: • • • Open the Toolbox Toolbox tabs Network Toolbox Open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox.
Chapter 10 (continued) Tabs Contents Services • • • • • • Network Settings Print a Self Test Diagnostic Page: Allows you to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see Understand the self-test report. Print a Print Quality Diagnostic Page: Allows you to print the print-quality diagnostic report of the device. This page contains information about the device and ink cartridges.
Use the HP Solution Center (Windows) On a Windows computer, the HP Solution Center is the entry point for the HP software. Use the HP Solution Center to change print settings, order supplies, and access the onscreen Help. The features available in the HP Solution Center vary depending on the devices you have installed. The HP Solution Center is customized to show icons that are associated with the selected device.
Chapter 10 To open the embedded Web server You can open the embedded Web server by using these methods: NOTE: To open the embedded Web server from the printer driver (Windows), or the HP Printer Utility (Mac OS X), the device must be on a network and must have an IP address. • • • • Web browser: In a supported Web browser on your computer, type the IP address (hostname) that has been assigned to the device. For example, if you are using an IPv4 network environment and the IP address is 123.123.123.
(continued) Pages/buttons Contents Settings page Shows the settings that have been configured for the device and gives you the ability to change these settings. You can also save the settings and restore them if the device loses the settings. Networking page Shows network status and the network settings that have been configured for the device. These pages only appear if the device is connected to a network. For more information, see Configure network options.
Chapter 10 Open the HP Printer Utility To open the HP Printer Utility from the HP Device Manager 1. Click on the HP Device Manager listed in the Dock. 2. Select Maintain printer from the Information and Settings menu. 3. Select the HP device and click the Launch Utility. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed ink cartridges. • Supply Info: Shows the ink cartridge replacement options.
1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories. 2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and expiration dates of the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Chapter 10 to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Network Configuration Page 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server. 2. 802.
To print the network configuration page from the control panel • If the device has a two-line display: PressSetup, select Network Setup, select Print Network Settings, and then press OK. • If the device has a color display: Press the Setup button, select Network, select View Network Settings, select Print Network Configuration Page, and then press OK. Configure network options You can manage network settings for the device through the device control panel as described in the next section.
Chapter 10 1. Touch Setup. 2. Select Network. 3. Do one of the following: • To display wired (Ethernet) network settings, select View Network Settings, and then select Display Wired Summary. • To display wireless network settings, select View Network Settings, and then select Display Wireless Summary. • To print the network configuration page, select View Network Settings, and then select Print Network Configuration Page.
To view IP settings • Color display: To view the IP address of the device from the control panel, touch • • (Setup) button, select Network, select View Network Settings, and then the select either Display Wired Summary or Display Wireless Summary. Two-line display: To view the IP address of the device, you must print the network configuration page. For more information, see Understand the network configuration page.
Chapter 10 Set up faxing (parallel phone systems) Before you begin setting up the device for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system. • If you do not see your country/region listed in the table below, you probably have a serial-type phone system.
• • • • • • • • • • Case B: Set up the device with DSL Case C: Set up the device with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer modem (no voice calls received) Case H: Shared voice/fax line with computer modem Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer modem and answering machine Case K:
Chapter 10 • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the device. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the device. 3. From the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup.
(continued) Other equipment or services sharing your fax line DSL PBX Distincti ve ring service Voice calls Comput er dialup modem Answeri ng machine Voice mail service Recommended fax setup Case J: Shared voice/ fax line with computer modem and answering machine Case K: Shared voice/ fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected
Chapter 10 To set up the device with a separate fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully.
To set up the device with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the device, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the DSL filter to the device, you might not be able to fax successfully.
Chapter 10 • If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. Make sure you use the supplied cord to connect from the telephone wall jack to the device. If you do not, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, you can purchase a coupler from your local electronics store and extend it.
To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully.
Chapter 10 (continued) You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Telephone (optional) To set up the device with a shared voice/fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Figure 10-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
Chapter 10 NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the device. You will not be able to use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet.
4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the device will not be able to receive faxes. 5. Turn on the Auto Answer setting. 6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 7. Run a fax test. When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting.
Chapter 10 To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the device, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 10-7 Example of a parallel splitter • If your computer has one phone port, set up the device as described below.
Chapter 10 5. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully.
Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Chapter 10 To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls. 2. Using the phone cord supplied in the box with the devices, connect one end to the DSL filter, then connect the other end to the port labeled 1-LINE on the back of the device.
(continued) You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the device with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the device.
Chapter 10 Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the HP device as described in this section. NOTE: Since your computer dial-up modem shares the phone line with the HP device, you cannot use both your modem and the device simultaneously.
5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the HP device. 2.
Chapter 10 9. Change the Rings to Answer setting on the HP device to the maximum number of rings supported by your HP device. (The maximum number of rings varies by country/region.) 10. Run a fax test. NOTE: If you are using a computer with two telephone ports, you do not need a parallel splitter. You can plug the answering machine into the “OUT” port on the back of the computer.
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.
Chapter 10 If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the device on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2.
Chapter 10 (continued) Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium (Dutch) www.hp.be/nl/faxconfig Belgium (French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.
This section contains the following topics: • • • Install the software before connecting the device (recommended) Connect the device before installing the software Share the device on a locally shared network Install the software before connecting the device (recommended) To install the software 1. Close any applications that are running. 2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD.
Chapter 10 NOTE: You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see Share the device on a locally shared network. Share the device on a locally shared network In a locally shared network, the device is connected directly to the USB connector of a selected computer (known as the server) and is shared by other computers (clients).
Choose the installation option for the type of network you have: Network Situation Setup Type Peer to peer and network connection Each computer connects to the device using a wired or wireless network connection. There is no dedicated print server. Install the software on the computers that will be using the device. For more information, see Install the device on a network. 1. 2. 3. 4. 5. Locally shared device One computer is used as a print server (Client A).
Chapter 10 • • Client/server network: If your network has a computer acting as a dedicated print server, install the device software on the server, and then install the device software on the client computers. For more information see Install the device on a network and Install the device software on client computers. This method does not allow you to share the full functionality of the device. Client computers can only print from the device.
A client computer can connect to the device in the following ways: • • • In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see Install the printer driver using Add Printer. On the network, browse to the device and drag it to your Printers folder. Add the device and install the software from the INF file on your network. On the Starter CD, the INF files are stored in the root directory of the CD.
Chapter 10 4. In the Windows Add Print Wizard, create a local printer and select HP Standard TCP/IP Port. 5. When prompted, type the Stateless IPv6 address of the HP device printed on the Network configuration page. For example, 2001:DB8:1::4A50:33GFF:FE32:3333. NOTE: The device status is not available in pure IPv6 network environment running Windows XP. To install the printer driver on Windows Vista 1. Click Start and then Network. 2. Right-click on the device you are installing, and then click Install.
Share the device on a locally shared network When you connect the device directly, you can share it with other computers using a simple form of networking known as Printer Sharing. Use this Printer Sharing only in small groups or when usage is low. The connected computer runs slower when many users print to the device.
Chapter 10 Set up the device for wireless communication (some models only) You can set up the device for wireless communication in the following ways: Setup method Infrastructure wireless communication Ad hoc wireless communication Device control panel (recommended) Network Toolbox NOTE: If you encounter problems, see Solve wireless problems. Make sure the device is not connected to the network by a network cable. The sending device must have built-in 802.11 capabilities or an 802.
Communication mode There are two communication mode options: • • Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP. All devices on the ad hoc network must fulfill the following requirements: ◦ Be 802.11 compatible ◦ Have ad hoc as the communication mode ◦ Have the same network name (SSID) ◦ Be on the same subnet and same channel ◦ Have the same 802.
Chapter 10 1. Save any open documents. Close any applications that are running on your computer. 2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD. 3. On the CD menu, click Install Network/Wireless Device, and then follow the onscreen instructions.
Connect the device using an ad hoc wireless network connection Method 1 1. Turn on wireless in your computer and in the device. 2. On your computer: a. Click Start, point to Settings, and then click Network Connections. - Or – Click Start, point to Control Panel, and then double click Network Connections. b. Double click the Wireless Network Connection icon. c. On the General tab, click View Wireless Devices. d.
Chapter 10 NOTE: Not all firewalls require you to differentiate between incoming and outgoing ports, but some do. Another common problem is that HP software is not trusted by your firewall to access the network. This can happen if you answered “block“ to any firewall dialog boxes that appeared when you installed the HP software. If this occurs, and if you are using a computer running Windows, check that the following programs are in your firewall’s list of trusted applications; add any that are missing.
4. Follow the onscreen instructions to change from an Ethernet connection to a wireless connection. 5. After you finish changing the settings, disconnect the Ethernet cable.
Chapter 10 Set up the device for Bluetooth communication The HP Bluetooth Wireless Printer Adapter allows you to print documents from Bluetooth devices without a cable connection. Simply insert the HP Bluetooth adapter into the front USB port and print from a Bluetooth device such as a PDA or camera phone. You can also use Bluetooth technology to print from a computer to the device. NOTE: The only software functionality available with a Bluetooth connection is printing.
To set up the device for Bluetooth communication via the embedded Web server ▲ Open the embedded Web server, click the Bluetooth tab, complete the required fields in each section, and then click Apply. To change the device name from the default via the embedded Web server ▲ Open the embedded Web server, click the Bluetooth tab, type a new name in the Device Name field, and then click Apply.
Chapter 10 1. Attach an HP Bluetooth adapter to the front USB port of the device. 2. If you are using an external Bluetooth adapter for your computer, make sure your computer is started and then attach the Bluetooth adapter to a USB port on the computer. If you have Windows XP with Service Pack 2 installed, the Bluetooth drivers are installed automatically. If you are prompted to select a Bluetooth profile, select HCRP, SPP, or BPP.
8. Select Bluetooth from the pull-down menu. Select the all-in-one and click Add. The all-in-one is added to the device list. 9. Print as you would to any device. Set Bluetooth security for the device You can enable the following device security settings either through the control-panel menu or the embedded Web server: • • Require passkey authentication prior to someone printing to the device from a Bluetooth device. Make the device visible or invisible to Bluetooth devices that are within range.
Chapter 10 To set the device to be visible or not visible to Bluetooth devices You can set the device to be either visible to Bluetooth devices (public) or not visible to any (private). • • Visible: Any Bluetooth device within range can print to the device. Not visible: Only Bluetooth devices that have stored the device address of the allin-one can print to it. NOTE: The device ships with a default accessibility level of Visible. To set the device to be not visible from the control panel 1.
7. To reinstall the software, insert the device Starter CD into your computer's CDROM drive, follow the onscreen instructions, and also see Install the software before connecting the device (recommended). 8. After the software is installed, connect the device to your computer. 9. Press the Power button to turn the device on. After connecting and turning on the device, you might have to wait several minutes for all of the Plug and Play events to complete. 10. Follow the onscreen instructions.
Chapter 10 6. Select Install. 7. Follow the onscreen instructions and also see Install the software before connecting the device (recommended). To uninstall from a Macintosh computer 1. Launch HP Device Manager. 2. Click Information and Settings. 3. Select Uninstall HP AiO Software from the pull-down menu. Follow the onscreen instructions. 4. After the software is uninstalled, restart your computer. 5. To reinstall the software, insert the device Starter CD into your computer's CDROM drive. 6.
11 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • • • • • • • • • Replace the ink cartridges Maintain the printheads Store printing supplies Clean the device General troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Solve copy problems Solve scan problems Solve fax problems Solve HP Digital Solutions problems Solve network problems Solve wireless problems Solve photo (memory card) pro
Chapter 11 To replace the ink cartridges 1. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement by grasping it and pulling it firmly toward you. 3. Remove the new ink cartridge from its package. 4. Align the cartridge with its color-coded slot and insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact. 5. Close the ink cartridge cover.
When the quality of printouts deteriorates, follow the steps below: 1. Check the health of the printheads. For more information, see To check printhead health. 2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. 3. Clean the printheads. For more information, see To clean the printheads. 4. Replace the printheads if the problems persist after cleaning.
Chapter 11 • • • • 178 Control panel: PressSetup, select Print Report, select Print Quality Page, and then press OK. Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Print a PQ (Print Quality) Diagnostic Page from the drop-down list in the Print Quality section, and then click Run Diagnostic. Toolbox (Windows): Click the Services tab, and then click Print a PQ (Print Quality) Diagnostic Page and follow the onscreen instructions.
1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of pages printed from the trays and duplexer, the ink level information, and the printhead health status. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Chapter 11 To clean the printheads NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Before cleaning the printheads, make sure you load paper. For more information, see Load media. • • • • Control panel: PressSetup, select Tools, and then select Clean Printhead.
4. Lift the handle of the printhead (which corresponds to the control-panel message) and use it to pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use water. 6. Wipe the electrical contacts on the printhead but do not touch the nozzles. NOTE: The electrical contacts are small copper-color squares, grouped on one face of the printhead.
Chapter 11 8. Clean the electrical contacts in the printhead slot inside the device with a clean, dry, soft and lint-free cloth. 9. Plug in the power cord and turn on the device. The control panel should indicate that the printhead is missing. 10. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact. 11. Where necessary, repeat the steps for the remaining printheads. 12.
3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging.
Chapter 11 6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed. 7. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact. 8. Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged.
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. This section contains the following topics: • • • Clean the scanner glass Clean the exterior Clean the automatic document feeder Clean the scanner glass To clean the scanner glass 1. Turn off the device. 2. Lift the scanner lid. 3.
Chapter 11 Clean the automatic document feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. Lift the automatic document feeder cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1).
To clean the glass strip inside the automatic document feeder (two-line display) 1. Turn off the HP all-in-one, and unplug the power cord. NOTE: Depending how long the HP all-in-one is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Raise the lid, as if you were loading an original on the glass. 3. Lift the cover of the automatic document feeder.
Chapter 11 4. Lift the automatic document feeder mechanism, using the two hand grip areas in the front and rear of the device. There is a glass strip under the automatic document feeder. 5. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass.
• • • • • • • Make sure that the power light is on and not blinking. When the device is turned on for the first time, it takes approximately 20 minutes to initialize it after the printheads are installed. Make sure that the power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.
Chapter 11 The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications. Error message appears on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.
Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the device. If there is a problem communicating with the device, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.
Chapter 11 Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Supported devices. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings.
General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Check the paper quality Make sure the media meets HP specifications, and try to print again. For more information, see Select print media.
Chapter 11 Ink is smearing Check the print settings • When you print documents that use a lot of ink, allow more time to dry before handling the printouts. This is especially true for transparencies. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation, using the ink volume under the advanced features (Windows) or ink features (Mac OS X). However, note that decreasing ink saturation might give printouts a "washed-out" quality.
Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.
Chapter 11 Rotate the image • If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. The defect is more noticeable in areas of uniform light colors, so rotating the image may help. • There could be a problem with the printhead. Clean the printhead. For more information, see To clean the printheads.
Media is not picked up from a tray • Make sure media is loaded in the tray, not in the automatic document feeder. For more information, see Load media. Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
Chapter 11 • • • • Make sure the tray is not overloaded with paper. When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.) If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full.
Documents are missing or faded • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information. Check the settings The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting. Check the original ◦ The accuracy of the copy depends on the quality and size of the original.
Chapter 11 • • • • • • • Unwanted lines The scanner glass, lid backing, or frame might need cleaning. See Clean the device for more information. Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the device. See Clean the device for more information. Copy is slanted or skewed ◦ Make sure that the ADF input tray is not too full. ◦ Make sure that the ADF width adjusters are snug against the sides of the media.
NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information. • • • • • • • Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Scanner did nothing • • Check the original Make sure that the original is loaded correctly. For more information, see Load the originals.
Chapter 11 Part of the document did not scan or text is missing • • Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load the originals. ◦ If you scanned the document from the ADF, try scanning the document directly from the scanner glass. For more information, see Load an original on the scanner glass. ◦ Colored backgrounds can cause images in the foreground to blend into the background.
Error messages appear • • Unable to activate TWAIN source or An error occurred while acquiring the image ◦ If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the device software. ◦ If you are using a USB connection, make sure that you have connected the USB Device Cable to the correct port on the back of your computer.
Chapter 11 Graphics look different from the original Scan at a higher resolution. NOTE: Scanning at high resolution can take a long time, and it can take up a large amount of space on your computer. Take steps to improve the scan quality ◦ Use the glass to scan rather than the ADF. ◦ Use high-quality originals. ◦ Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see Load the originals.
Solve fax problems This section contains fax setup troubleshooting information for the device. If the device is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the device. The test will fail if the device is not set up properly for faxing. Perform this test after you have completed setting up the device for faxing. For more information, see Test fax setup.
Chapter 11 The "Fax Hardware Test" failed Solution: • Turn off the device by using the Power button located on the device control panel and then unplug the power cord from the back of the device. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
• • • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. Try to send or receive a test fax.
Chapter 11 • • Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again. You might need to connect the supplied phone cord to the adapter provided for your country/region. If you are using a phone splitter, this can cause faxing problems.
• • Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again. You might need to connect the supplied phone cord to the adapter provided for your country/region. If you are using a phone splitter, this can cause faxing problems.
Chapter 11 After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed Solution: • Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes.
The display always shows Phone Off Hook Solution: You are using the wrong type of phone cord. Make sure you are using the phone cord that came with the device to connect the device to your phone line. If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
Chapter 11 connected to the port labeled 1-LINE on the back of the device and the other end to your telephone wall jack, as shown below. You might need to connect the supplied phone cord to the adapter provided for your country/region. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region.
• • • • If you are using a DSL service and have connected a DSL filter, the filter might be blocking the fax tones. Try removing the filter and connecting the device directly to the wall. Make sure the device is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
Chapter 11 • Make sure the telephone you use to initiate the fax call is connected directly to the device. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the device, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region.
• • If you have a computer dial-up modem on the same phone line with the device, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the device from receiving fax calls.
Chapter 11 • • If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the device is set to receive faxes automatically and that the Rings to Answer setting is correct.
Chapter 11 Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is turned on at all times. Cause: Solution: times. The computer selected to receive faxes is turned off. Make sure the computer selected to receive faxes is switched on at all Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.
If the self-test page printed incorrectly, see Solve printing problems.
Chapter 11 The software encounters HTTP errors during the setup process (Windows) If you encounter any HTTP errors while using the Windows wizard, visit www.hp.com/ support for an explanation of these errors. Unable to scan to network folder NOTE: HP Direct Digital Filing does not support Active Directory The computer where the network folder is located is turned off Make sure the computer where the network folder is stored is turned on and connected to the network.
the SMTP server settings, see the documentation provided by your e-mail service provider. E-mail messages are sent to some recipients but not to others when sending to multiple recipients The e-mail addresses might not be correct or might not be recognized by the e-mail server. Make sure that the e-mail addresses for all e-mail recipients have been entered correctly in the HP Direct Digital Filing Setup Wizard or HP Setup Assistant.
Chapter 11 require a username or password, and all users can read and write to the folder. Also, the dialog box used to enable sharing is different from the standard, Windows sharing dialog box. However, to ensure that data sent from the HP Officejet Pro is secure, the HP Direct Digital Filing Setup Wizard does not support SFS, and the computer displays the standard sharing dialog box instead of the SFS dialog box. For more information, see the documentation available for your operating system.
Incorrect date and time on faxes If you are in a country/region that is observing Daylight Savings Time, the time stamp for faxes might not always reflect the accurate time for your local time zone. In addition, the default filename of faxes archived (which includes a time stamp) might also be affected. To see the correct times when faxes are received, print the fax log from the HP Officejet Pro device control panel.
Chapter 11 ◦ • Make sure the device is installed on the same subnet as the computers that will be using the device. ◦ If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the installation program.
Step 2 - Restart components of the wireless network Turn off the router and the HP device, and then turn them back on in this order: router first, and then the HP device. If you still are unable to connect, turn off the router, HP device, and your computer. Sometimes, turning off the power and then turning it back on will recover a network communication issue. Step 3 - Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test.
Chapter 11 Make sure your computer is connected to your network To check a wireless connection 1. Make sure that your computer's wireless capability has been turned on. (For more information, see the documentation that came with your computer.) 2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network. Windows a.
Make sure that the HP device is connected to your network If your device is not connected to the same network as your computer, you will not be able to use the HP device over the network. Follow the steps described in this section to find out if your device is actively connected to the correct network. Make sure the HP device is on the network 1. If the HP device supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the device.
Chapter 11 Check to see if the firewall software is blocking communication If you cannot access the EWS and are sure both the computer and HP device have active connections to the same network, the firewall security software might be blocking communication. Temporarily turn off any firewall security software running on your computer and then try to access the EWS again. If you can access the EWS, try using the HP device (for printing or scanning).
Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax. 2. Select the HP device, and the click Print Queue. 3. If Jobs Stopped appears in the window that appears, click Start Jobs. If you can use the HP device after performing the steps above but find that the symptoms persist as you continue to use the device, your firewall might be interfering. If you still cannot use the HP device over the network, continue to the next section for additional troubleshooting help.
Chapter 11 If you are able to use the HP device over the network, your network setup was successful. If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network, your firewall might be interfering. If this still does not work, there might be a problem with your network configuration or router. Contact the person who set up your network or the router manufacturer for help.
◦ • Confirm that the memory card is working properly by testing it with other devices. ◦ Make sure the files on the memory card are not encrypted. Check the memory card slot ◦ Make sure that the memory card is fully inserted into the correct slot. For more information, see Insert a memory card. NOTE: Make sure you are using the proper adapter for all mini memory cards. ◦ ◦ ◦ Remove the memory card (when the light is not blinking) and shine a flashlight into the empty slot.
Chapter 11 Embedded Web server cannot be opened Check your network setup • Make sure you are not using a phone cord or a cross cable to connect the device to the network. For more information, see Configure the device (Windows) or Configure the device (Mac OS X). • Make sure the network cable is securely connected to the device. • Make sure the network hub, switch, or router is turned on and working properly. Check the computer Make sure the computer that you are using is connected to the network.
Hardware installation suggestions Check the device • Make sure that all packing tape and material have been removed from outside and inside the device. • Make sure that the device is loaded with paper. • Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the device control panel. Check the hardware connections • Make sure that any cords and cables that you are using are in good working order.
Chapter 11 Software installation suggestions Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your operating system. • Before installing software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage.
Clear paper jams If the paper was loaded in the input tray, you might need to clear the paper jam from the duplexer. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder: • • • Placing too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the automatic document feeder, see Understand specifications for supported media. Using paper that is too thick or too thin for the device.
Chapter 11 c. If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover. d. Reinsert the duplexer into the device. 3. Open the top cover and remove any debris. 4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following: a. Ensure the device is turned off and disconnect the power cord. b. Lift the device off Tray 2. c.
To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Close the cover of the automatic document feeder.
Chapter 11 • • • • • • • • • • • • • • • Fax Memory Full Device Disconnected Replace Cartridge(s) Soon Cartridge Problem Cartridge Problem Paper Mismatch The cartridge cradle cannot move. Paper Jam Paper Jam The printer is out of paper. Incompatible Cartridge(s) Printer Offline Printer Paused Document failed to print General printer error Printhead(s) Missing The following printhead appears to be missing, not detected, or incorrectly installed.
Replace Cartridge(s) Soon Replace the cartridge soon. Use the following to correct the error: • • Replace the ink cartridges Supplies NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. For information on recycling used ink supplies, see HP inkjet supplies recycling program.
Chapter 11 Use the following to correct the error: • • Clear jams Hardware installation suggestions Paper Jam There is a paper jam (or misfeed). Clear the jam and press Resume on the printer. Use the following to correct the error: Clear jams Paper Jam There is a paper jam (or misfeed) in the scan path. Clear the jam or re-insert the document and restart the task. Use the following to correct the error: Clear jams The printer is out of paper.
Printer Paused Your printer is currently paused. Use the following to correct the error: To check if the printer is paused or offline 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Double-click the icon for your product to open the print queue. 3.
Chapter 11 242 Maintain and troubleshoot
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to change. Visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
Appendix A Supplies • Ink cartridges and printheads • HP media Ink cartridges and printheads Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can select the How to Buy option at the top of the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.
HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Appendix A 246 HP supplies and accessories
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Appendix B Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Appendix B Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following Web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process. The HPLIP Web site does not provide suppport for Windows or the Mac OS X. If you are using these operating systems, seewww.hp.com/support.
3. • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP all-in-one Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone support numbers and associated costs listed here are those in effect at time of this material publication. For the most current HP list of telephone support numbers and call-cost information, see www.
Appendix B Telephone support numbers For the most current list of telephone support numbers, see www.hp.com/support. www.hp.
Placing a call Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to provide the following information: • Model number (located on the label on the front of the device) NOTE: In addition to the model name that appears on the front of the device, this device has a specific model number. You can use this number to help determine which supplies or accessories are available for your product, as well as when obtaining support.
Appendix B HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see Pack the device.
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The printheads and ink cartridges • The control-panel faceplate • The duplexer • The output tray • The power cord, USB cable, and any other cable connected to the device • Any paper loaded in the input tray • Remove any originals you might have loaded in
Appendix B 3. Remove the ink cartridges from their slots by grasping each between your thumb and forefinger and pulling it firmly toward you. 4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to. 5. Close the ink cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side). 6.
3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Place the printheads in an airtight plastic container--nozzles facing up and not touching each other or the container--so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to. 6. Close the top cover. 7.
Appendix B Use your fingers under the lower-right corner of the control-panel faceplate and lift to pry the control-panel faceplate off. Color Display a. 258 Lift the scanner lid.
b. Use your fingers to grasp the tab at the center of the top of the control panel faceplate. Pull away from the device to remove. 4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP all-inone. CAUTION: The replacement device might not come with a control-panel faceplate. Store your control-panel faceplate in a safe place, and when the replacement device arrives, reattach your control-panel faceplate.
Appendix B To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 260 2. Place the return shipping label on the outside of the box. 3.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media.
Appendix C (continued) Feature Capacity • • Wireless 802.11b/g (some models only) Wired network Print method Drop-on-demand thermal inkjet printing Ink cartridges Four ink cartridges (one each for black, cyan, magenta, and yellow) NOTE: Not all ink cartridges are supported in all countries/regions. Printheads Two printheads (one black and yellow, and one magenta and cyan) Supply yields Visit www.hp.com/go/learnaboutsupplies/ for more information on estimated ink cartridge yields.
Operating system compatibility • Windows 2000, Windows XP, Windows XP x64, Windows Vista NOTE: For Windows 2000 SP 4, Windows XP x64 Edition SP 1, Windows XP SP 1 Starter Edition, and Windows Vista Starter Edition only printer driver, scanner driver, and the Toolbox are available. Also, if you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), copying is not supported. To determine the model you have, see Finding the device model number. • Mac OS X (v.10.4, v.10.
Appendix C • Microsoft Windows 2003 Server Terminal Services • Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0 • Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5 • Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 • Microsoft Windows 2003 Small Business Server Terminal Services • Novell Netware 6, 6.5, Open Enterprise Server 6.
• Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies by model). • Automatic no-answer redial one time (varies by model). • Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error Correction Mode. • 33.6 Kbps transmission. • 3 seconds per page speed at 33.
Appendix C Power requirements Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz) Output voltage: 32 Vdc at 2000 mA Power consumption 30 watts printing (Fast Draft Mode); 32 watts copying (Fast Draft Mode) Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) Sound pressure (bystander position) LpAm 57 (dBA) (mon Draft print) Sound power LwAd 7.
• Reduced-Size MultiMediaCard (RS-MMC), MMC Mobile, MMCmicro (requires adapter, sold separately) • xD-Picture Card Memory card specifications 267
Appendix C 268 Device specifications
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Notice to users in Korea • Toxic and hazardous substance table • Notice to users of the U.S.
Appendix D FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord Notice to users in Korea Toxic and hazardous substance table Toxic and hazardous substance table 271
Appendix D Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Appendix D Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
Appendix D Notice to users in Taiwan 276 Regulatory information
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Appendix D Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 DoC#: SNPRC-0703-01-A declares, that the product Product Name: HP Officejet Pro 8500 All-in-One Series Regulatory Model Number:1) SNPRC-0703-01 Product Options: C9101A / Automatic 2-Sided Printing Device CB802A / 250 - sheet Paper Tray conforms to the following Product S
DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 DoC#: SNPRC-0703-02-A declares, that the product Product Name: HP Officejet Pro 8500 All-in-One Series Regulatory Model Number:1) SNPRC-0703-02 Product Options: C9101A / Automatic 2-Sided Printing Device CB802A / 250 - sheet Paper Tray Radio Module Number: RSVLD-0608 conforms to the following Product Speci
Appendix D Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
English Français Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Appendix D Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY STAR® qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar.
Third-party licenses Third-party licenses Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so,
Appendix D OpenSSL Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.] ======================================================== Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
Appendix D This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ======================================================== Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ======================================================== Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project.
Appendix D Unicode Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided. If this file has been purchased on magnetic or optical media from Unicode, Inc., the sole remedy for any claim will be exchange of defective media within 90 days of receipt.
Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in these Data Files or Software without prior written authorization of the copyright holder. -------------------------------------------------------------------------------------------------------------------------------------------------------------------Unicode and the Unicode logo are trademarks of Unicode, Inc.
Appendix D 290 Regulatory information
Index Symbols/Numerics (ADF) automatic document feeder clean 186 feeding problems, troubleshoot 186 10 x 15 cm photo paper copy 108 4 x 6 inch photo paper copy 108 A accessibility 13 accessories installation 23 self-test diagnostic page 125 turn on and off in driver 24 acoustic emissions 266 Add Printer installation 159 ADF (automatic document feeder) load originals 31 media sizes supported 35 administrator settings 117 ADSL, fax setup with parallel phone systems 134 after the support period 253 aligning p
shared with fax and answering machine (parallel phone systems) 148 shared with fax and voice line (parallel phone systems) 142 shared with fax and voice mail (parallel phone systems) 152 confirmation reports, fax 102 connection type change 166 connections Bluetooth 168 features available 21 connectors, locating 15 contrast, fax 82 control panel buttons 16 crop images 112 display 20 enter text and symbols 27 lights 16 print photos 72 status icons 19 copy cancel 114 collate copies 113 crop originals 112 enhan
Index embedded Web server about 121 administrator settings 117 blocked fax numbers, view 89 clear fax log 85 fax header, setting 93 fax log, view 104 opening 122 pages 122 system requirements 264 troubleshoot, cannot be opened 232 Webscan 53 envelopes guidelines 35 sizes supported 36 tray supporting 38 environmental specifications 265 environmental sustainability program 280 error correction mode 82 error messages device control panel 26 unable to activate TWAIN source 203 error reports, fax 103 error-corre
fit to page 110 FoIP 100 fonts supported 262 forwarding faxes 86 G glass, scanner clean 184 load originals 32 locating 14 grainy or white bands on copies, troubleshoot 200 graphics incompletely filled on copies 200 ink not filling in 194 look different from original scan 204 missing lines or dots 196 groups, speed-dial set up 98 H supported 262 yields 262 ink level icons 19 ink smearing, troubleshoot 194 installation accessories 23 Add Printer, Windows 159 duplexer 23 ink cartridges 175 software for Mac
Index locking trays 43 print on custom-sized 44 selecting 34 skewed pages 197 specifications 35 supported sizes 35 troubleshoot feeding 197 types and weights supported 38 memory deleting faxes 85 reprint faxes 85 save faxes 84 specifications 262 memory cards control panel display mode 20 index sheets 73 insert 67 print DPOF files 68, 71 print files 72 print photos 72 save photos to computer 74 scan to 52 specifications 266 troubleshoot 230 Memory Stick cards insert 67 slot, locating 68 menus, device control
Photo Menu button 18, 20 photo paper copy 109 photos borderless printing 45 connect a PictBridge camera 68 connect storage device 70 edit scans 54 enhance copies 112 index sheets 73 insert memory cards 67 passport 73 print from control panel 72 print from DPOF files 68, 71 print from memory cards 72 save to computer 74 troubleshoot memory cards 231 view 71 Photosmart Software 29 Photosmart Studio 29 PictBridge mode 68, 69 PictBridge-enabled digital camera port, locating 68 poll to receive fax 86 ports, spec
Index slow 201 Start Color Scan button 18 to memory card 52 troubleshoot 200 Scan menu 25 Scan Menu button 18, 20 scanner glass clean 184 load originals 32 locating 14 schedule fax 79 Secure Digital memory card insert 67 security Bluetooth 171 wireless communication 167 wireless settings 163 self-test report information on 124 print 125 send faxes basic fax 76 color fax 80 manually 76 memory, from 78 monitor dialing 77, 78, 79 multiple recipients 80 schedule 79 troubleshoot 211, 213, 216 send scans for OCR
self-test diagnostic page 125 supplies 116 status icons 19 storage devices connect 70 USB flash drives supported 266 storage environment specifications 265 streaks, troubleshoot copies 200 scan 204 stripes on scans, troubleshoot 203 subscriber identification code 92 supplies order online 243 self-test diagnostic page 125 status 116 yields 262 support.
Index TWAIN scan from 53 unable to activate source 203 two-line display, control panel 20 two-sided copies 114 two-sided printing 48, 49 U uninstall software Mac OS 174 Windows 172 USB cable, order 243 USB connection Bluetooth adapter 168 digital cameras 68 features available 21 port, locating 14, 15 setup Mac OS 160 setup Windows 154 specifications 261 USB flash drives 266 V vertical stripes on copies, troubleshoot 199 view blocked fax numbers 89 fax log 104 network settings 127 photos 71 speed-dial entr
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