HP Network Protector SDN Application Installation Guide

Contents
1 Installing the HP Network Protector SDN Application......................................4
1.1 Prerequisites........................................................................................................................4
1.2 Installing prerequisite software..............................................................................................4
1.2.1 Installing optional software applications..........................................................................4
1.3 Downloading the HP Network Protector SDN Application.........................................................4
1.4 Installing the application......................................................................................................6
2 Verifying installation...................................................................................7
3 Uninstalling the HP Network Protector SDN Application..................................9
A Troubleshooting.......................................................................................10
A.1 Unable to install the HP Network Protector SDN Application...................................................10
A.1.1 Problem description....................................................................................................10
A.1.2 Solution....................................................................................................................10
A.2 HP VAN SDN Controller service is not running.....................................................................10
A.2.1 Problem description...................................................................................................10
A.2.2 Solution...................................................................................................................10
A.3 Cassandra database is not running.....................................................................................11
A.3.1 Problem description...................................................................................................11
A.3.2 Solution...................................................................................................................11
A.4 Installation or uninstallation stalled after entering incorrect credentials.....................................11
A.4.1 Problem description...................................................................................................11
A.4.2 Solution...................................................................................................................12
A.5 HP Network Protector SDN Application installation is incomplete............................................12
A.5.1 Problem description...................................................................................................12
A.5.2 Solution...................................................................................................................12
A.6 Packet daemon utility is not running....................................................................................12
A.6.1 Problem description...................................................................................................12
A.6.2 Solution...................................................................................................................12
4 Support and other resources......................................................................13
4.1 Gather information before contacting an authorized support representative...............................13
4.2 How to contact HP............................................................................................................13
4.3 Get connected to the HP SDN online user forum...................................................................13
4.4 Software technical support and software updates..................................................................13
4.4.1 Care Packs...............................................................................................................14
4.4.2 Obtaining software updates.......................................................................................14
4.4.3 Warranty.................................................................................................................14
4.5 Related information...........................................................................................................14
5 Documentation feedback...........................................................................15
Contents 3