HP Network Protector SDN Application Administrator Guide

Possible cause and recommendationSymptom
The Application is not installed on the recommended version of operating
system
1. Check and ensure you are have installed the Application on the recommended version of
operating system.
Troubleshooting licensing
Licensing numbers appear to be inaccurate
Possible cause and recommendationSymptom
The license screen is not up to date
You may need to refresh the browser screen for the licensing information to display recent
changes.
Recently added or
assigned licenses are
not reported in the
controller user
interface
Troubleshooting RepDV database issues
TippingPoint Database Update status is unsuccessful
Possible cause and recommendationSymptom
The proxy settings for the application are incorrect
The
Databases→Overview
1. Check and update the proxy settings for the application.
screen shows a status
of Unsuccessful for
2. View network-protector.log and network-protector-debug.log to gather issue details.
Last Check for
TippingPoint Database
Update
Troubleshooting switch connection issues
Switch connection is not showing as registered in the SDN controller
Possible cause and recommendationSymptom
The VLAN instance is not active
Health status of the
switch connection is
grey
1. Check the HP VAN SDN Controller OpenFlow Monitor and check whether the switch is
listed.
2. If the switch is listed in HP VAN SDN Controller, but not in the application Device status
tab, check the SNMPV3 credentials.
3. Delete and add the SNMPV3 credentials in the application.
Possible cause and recommendationSymptom
SNMPv3 credentials setup issue on the switch or SNMPv3 credentials for the
switch does not match the credentials configured in the application.
Check the SNMPv3 credentials on the switch.
You see the device
listed in the HP VAN
SDN Controller
(OpenFlow monitor
tab) but you do not
An example of the running configuration snippet is shown below:
see the same device
snmpv3 enable
listed in the
snmpv3 group managerpriv user <user> sec-model ver3
application's device
status tab.
snmpv3 user "initial"
64 Troubleshooting the application