HP Network Protector SDN Application Administrator Guide

10 Troubleshooting the application................................................................62
Basic troubleshooting techniques..............................................................................................62
Application is not monitoring the DNS traffic..............................................................................62
I can access a website even when it is on the blacklist.................................................................62
Disabling HP Network Protector SDN Application.......................................................................63
Disabling the application for a specific VLAN or device...............................................................63
Troubleshooting user accounts..................................................................................................63
Cannot logon to the application..........................................................................................63
Troubleshooting licensing.........................................................................................................64
Licensing numbers appear to be inaccurate...........................................................................64
Troubleshooting RepDV database issues....................................................................................64
TippingPoint Database Update status is unsuccessful...............................................................64
Troubleshooting switch connection issues...................................................................................64
Switch connection is not showing as registered in the SDN controller........................................64
Switching off V1 module in a mix of V1 and V2 modules on Provision OS.................................66
Gathering information from switches.....................................................................................66
11 Support and other resources.....................................................................67
Gather information before contacting an authorized support representative....................................67
How to contact HP..................................................................................................................67
Get connected to the HP SDN online user forum.........................................................................67
Software technical support and software updates........................................................................67
Care Packs........................................................................................................................68
Obtaining software updates................................................................................................68
Warranty..........................................................................................................................68
Related information.................................................................................................................68
12 Documentation feedback.........................................................................69
Glossary....................................................................................................70
Index.........................................................................................................71
Contents 5