HP Network Optimizer SDN Application - Microsoft Lync 1.0 Installation Guide

Care Packs
To supplement the technical support provided with the purchase of a license, HP offers a wide
variety of Care Packs that provide full technical support at 9x5 or 24x7 availability with annual
or multi-year options. To purchase a Care Pack for an HP SDN application, you must have a license
for that application and a license for the controller.
For a list of Care Packs available for the controller and HP SDN applications, see:
http://www.hp.com/go/cpc
Enter the SDN license product number to see a list of Care Packs offered.
Once registered, you receive a service contract in the mail containing the customer service phone
number and your Service Agreement Identifier (SAID). You need the SAID when you phone for
technical support.
To obtain full technical support prior to receiving the service contract in the mail, please call
Technical Support with the proof of purchase of the Care Pack.
Obtaining software updates
The software for the HP VAN SDN Controller and HP SDN applications can be downloaded for
free from the HP Networking support lookup tool:
http://www.hp.com/networking/support
This website also provides links for manuals, electronic case submission, and other support functions.
Warranty
For the software end user license agreement and warranty information for HP Networking products,
see http://www.hp.com/networking/support.
Related information
Documentation
• HP SDN information library
http://www.hp.com/go/sdn/infolib
Product websites
• HP Software-Defined Networking website:
Primary website:
http://www.hp.com/go/sdn
◦
◦ Development center:
http://www.sdndevcenter.hp.com
◦ User community forum:
http://www.hp.com/networking/sdnforum
• HP Open Source Download Site:
http://www.hp.com/software/opensource
• HP Networking services website:
http://www.hp.com/networking/services
16 Support and other resources