HP Network Optimizer SDN Application - Microsoft Lync 1.0 Administrator Guide

Verifying the DSCP marking using the HP VAN SDN Controller console................................32
7 Viewing the Lync sessions..........................................................................34
Accessing the Sessions page....................................................................................................34
Viewing the session table.........................................................................................................34
Viewing the detailed information of a session.............................................................................35
Refreshing session table...........................................................................................................37
Sorting session table...............................................................................................................37
Filtering sessions.....................................................................................................................37
8 Viewing added Lync SDN Managers..........................................................38
9 Viewing Lync QoE Metrics statistics.............................................................39
Viewing the Lync QoE Metrics chart..........................................................................................39
Filtering QoE Metrics statistics..................................................................................................39
10 Viewing Best effort flow statistics...............................................................41
Viewing the Best effort flow statistics table..................................................................................41
Filtering Best effort flow statistics...............................................................................................41
11 Viewing event logs..................................................................................43
Accessing event logs...............................................................................................................43
Viewing event logs table..........................................................................................................43
Event log table contents......................................................................................................44
Refreshing event logs...............................................................................................................44
Filtering event logs..................................................................................................................44
Viewing logs in HP VAN SDN Controller...................................................................................44
Exporting logs of interest from HP VAN SDN Controller..........................................................44
12 Troubleshooting......................................................................................46
Net Optimizer - Lync menu is missing from the SDN Controller UI after installing the application.......46
Lync FE server not running Lync Dialog Listener (LDL) was added to Net Optimizer - Lync..................46
Lync SDN Manager is displayed as "Unreachable".....................................................................46
Determining if Lync FE servers are down....................................................................................46
Best Effort Reasons—Out of Resources.......................................................................................47
License statuses in the Lync session table....................................................................................47
No information displayed for Source DPID/Port or Dest DPID/Port.................................................47
Values are not saved on the Configuration page after clicking Apply.............................................48
Message from <IP address> was denied in log.log.....................................................................48
DSCP rules not applied to VLANs on a switch.............................................................................49
Missing information for jitter and packet utilization......................................................................49
Caller and callee contact information appears as random strings on the Sessions page...................49
13 Support and other resources.....................................................................50
Gather information before contacting an authorized support representative....................................50
How to contact HP..................................................................................................................50
Get connected to the HP SDN online user forum.........................................................................50
Software technical support and software updates........................................................................50
Care Packs........................................................................................................................51
Obtaining software updates................................................................................................51
Warranty..........................................................................................................................51
Related information.................................................................................................................51
14 Documentation feedback.........................................................................52
4 Contents