README for the HP Neoview Windows Client Package (R2.5)

HPDM Post-Installation Requirement
If you installed HPDM using the Neoview Windows Client Package, you must perform a
post-installation procedure required by HPDM. For details about the HPDM post-installation
procedure, see the README for the HP Database Manager (HPDM).
Troubleshooting the Installation
If installation of the Neoview Windows Client Software Package fails, make these checks:
• Check to ensure that the client workstation meets all the hardware and software requirements
described in.
— “Checking Version Compatibility” (page 5)
— “Installation Requirements” (page 6)
• Check that the prerequisites in Step 2 of “Installing the Package” (page 9) installed
successfully on the client workstation.
• Check to ensure that no pre-existing Neoview drivers or tools are still installed on the client
workstation. If any prior software is found, uninstall it:
1. Look in the Add or Remove Programs menu for any Neoview-related software.
2. Look in the C:\Program Files\Hewlett-Packard\ directory for files and folders
that might have been left behind after uninstallation.
• Use a registry editor to browse the Windows registry and delete any entries that might have
been left behind by previous versions of Neoview drivers and tools.
CAUTION: Always create a backup of the Windows registry before making registry changes.
• If all else fails, download and run each driver and client software installer individually.
Adding, Removing, or Repairing Drivers and Tools By Using the
setup.exe File
After installing the Windows client package, you can perform various functions by rerunning
the setup.exe file. Use these steps:
1. Double-click the setup.exe file. InstallShield extracts and decompresses the .msi file. After
a moment, the Welcome dialog box appears, showing the Modify, Repair, and Remove
options:
2. Click the option for the task you want to perform:
To do this . . .Click
Add a driver or tool that you did not install the first time you ran the setup.exe file.
NOTE: You can use the Modify option to add a driver or tool, but you cannot use Modify to
remove individual drivers or tools. To remove some, but not all, drivers and tools, see the steps
in “Uninstalling by Using Add or Remove Programs in Windows XP or Windows Server 2003
SP2” (page 6) or “Uninstalling by Using Programs and Features in Windows Vista” (page 7).
Modify
Reinstall all of the drivers and tools that you installed the first time you ran the setup.exe file.
Repair
Uninstall all of the drivers and tools.
Remove
3. Click Next.
4. Follow the instructions in subsequent dialog boxes to complete the operation. Note that
modifying (adding) a driver or tool requires you to select the box for the driver or tool that
you want to add.
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