HP Surestore NAS 8000 High Availability Solution Integration Manual

Warranty and Support 55
Warranty and Support
Warranty Information
Standard Limited Warranty
The HP SureStore NAS 8000 standard warranty includes the following:
■
Two-year limited warranty
■
Same day on-site service for certain repairs (not available in certain geographic areas*;
see table below)
See the Hewlett-Packard Hardware Limited Warranty on the following page for a complete
description of the standard warranty.
*In HP-Excluded Travel Areas (where geographical obstacles, undeveloped roads, or
unsuitable public transportation prohibit routine travel) service is provided on a negotiated
basis at extra charge. However, HP Support Options and other enhanced services may follow
different guidelines. Contact HP or your authorized HP reseller for more information.
Zone
Distance from
HP Office
Response Time
1 - 3 100 miles (160 km) Same business day
4 - 5 200 miles (320 km) Next business day
6 300 miles (480 km) Second business day
> 300 miles (480 km) To be negotiated
6