HP MSA 2040 User Guide (723983-002, September 2013)

Diagnostic steps 55
Is the enclosure rear panel Fault/Service Required LED amber?
Are both disk drive module LEDs off (Online/Activity and Fault/UID)?
Is the disk drive module Fault/UID LED blinking amber?
Answer Possible reasons Actions
No System functioning properly. No action required.
Yes
(blinking)
One of the following errors occurred:
• Hardware-controlled power-up error
• Cache flush error
• Cache self-refresh error
• Restart this controller from the other controller using the
SMU or the CLI.
• If the above action does not resolve the fault, remove the
controller and reinsert it.
• If the above action does not resolve the fault, contact an
authorized service provider for assistance. It may be
necessary to replace the controller.
Table 6 Diagnostics LED status: Rear panel “Fault/Service Required”
Answer Possible reasons Actions
Yes • There is no power.
• The disk is offline.
• The disk is not configured.
• Check that the disk drive is fully inserted and latched in
place, and that the enclosure is powered on.
Table 7 Diagnostics LED status: Front panel disks “Online/Activity” and “Fault/UID”
Answer Possible reasons Actions
No, but the
Online/Activity
LED is blinking.
The disk drive is rebuilding. No action required.
CAUTION: Do not remove a disk drive that is
reconstructing. Removing a reconstructing disk drive
might terminate the current operation and cause data
loss.
Yes, and the
Online/Activity
LED is off.
The disk drive is offline. A
predictive failure alert may have
been received for this device.
• Check the event log for specific information regarding
the fault.
• Isolate the fault.
• Contact an authorized service provider for assistance.
Yes, and the
Online/Activity
LED is blinking.
The disk drive is active, but a
predictive failure alert may have
been received for this device.
• Check the event log for specific information regarding
the fault.
• Isolate the fault.
• Contact an authorized service provider for assistance.
Table 8 Diagnostics LED status: Front panel disks “Fault/UID”