HP Mobile Printing for Pocket PC 2003/2003SE - (English) User Guide

Printing problems 59
ENWW
5Troubleshooting
Printing problems
Unable to find printer model
If a printer model is not listed, try one of the following solutions:
• Select the series that matches the printer. For example, to use a PhotoSmart 7150 printer,
select PhotoSmart 7000 series.
• Select Hewlett-Packard PostScript Printer for a postscript-enabled printer.
Unable to print to an infrared printer
Make sure that:
• The infrared ports on the devices are lined up and within the recommended range. Try
moving closer to the printer.
• Nothing is between the two ports.
• There are no bright lights shining into either of the ports, which can interfere with the
connection.
If the connection is interrupted, you have to reprint the document.
NOTE: Some older infrared devices such as HP Photosmart 1000 series printers use an
infrared protocol that is not compatible with HP Mobile Printing.
Unable to print to a Bluetooth printer
Check the following:
• The Bluetooth printer is switched on and not currently printing.
• The Bluetooth radio on the Pocket PC is turned on.
• The devices are within the recommended 10-meter range. Try moving closer to the printer,
or into the room where the printer is located (certain walls may block the transmission).
If you are not using an iPAQ with integrated Bluetooth capability, be sure to run the Bluetooth
software to discover the printer and assign a COM port. When selecting the printer, make sure
you specify the correct COM port.
To specify the correct COM port, tap Start, Programs, Print Manager, Print Config, and