HP Mobile Printing for Pocket PC 2002 - User Guide

ENWW Printing problems 67
If the connection is interrupted, you have to reprint the document.
NOTE. Some older infrared devices such as HP Photosmart 1000 series
printers use an infrared protocol that is not compatible with HP Mobile
Printing.
Unable to print to a Bluetooth printer
Check the following:
z The Bluetooth printer is switched on and not currently printing.
z The Bluetooth radio on the Pocket PC is turned on.
z The devices are within the recommended 10-meter range. Try
moving closer to the printer, or into the room where the printer is
located (certain walls may block the transmission).
z If you are not using an iPAQ with integrated Bluetooth capability, be
sure to run the Bluetooth software to discover the printer and assign
a COM port. When selecting the printer, make sure you specify the
correct COM port.
To specify the correct COM port, tap HP Mobile Printing, Tools,
Configuration, and Printers. On the System tab, set the Bluetooth
COM port. For more information, check the manufacturer’s Bluetooth
software specifications.
You’ve configured a Bluetooth printer with an iPAQ 5450/55 device,
but the following error message occurs:
“Unable to connect to the Bluetooth printer. Check whether the printer is
powered on and located within the supported range. If the problem
persists, restart your device.”
There may be a faulty connection between the Bluetooth printer and
Bluetooth Manager that is preventing HP Mobile Printing from connecting
to that printer.
To correct the problem, do one of the following two options:
1 Remove the connection between the printer and the COM port. This
connection, as shown in the Active Connections list, was established
in the iPAQ 5450/55 Bluetooth Manager.
a Tap Start, tap iPAQ Wireless, and then tap Bluetooth Manager.
b Tap and hold on the printer icon. A pop-up menu appears.